In 2013, I built and launched this pet supply retail operation in the downtown Homewood area. I currently supervise, mentor, and train a team of 5 and drive all daily business operations, including hiring & staffing, marketing, sales, customer service, inventory control, purchasing, budgeting, payroll administration, tax administration, finance, and P&L. I also administer the weekly purchasing budget with varying payment schedules. I analyze sales reports to determine profitable merchandise and reduce stagnant inventory. I negotiate inventory costs with suppliers, and drive efforts to reduce costs and maximize profitability. Key Achievements:• Developed and executed sales and marketing strategies to generate business, including monthly sales campaigns, rewards programs, and unique store events to compete with larger stores in highly competitive market. • Created and rolled-out training materials and processes for new-hire employees to educate them on products and systems.• Delivered excellent customer service by establishing and enforcing protocols to maximize customer satisfaction.• Adapted sales channels and product selection to meet customer demand within ever-evolving industry.• Established requirements for product offerings based on nutritional and store brand standards. • Succeeded in generating average 5% YoY sales growth for first 6 consecutive years.

During this time frame, I managed all daily business operations for a high-volume pizza restaurant with take-out delivery service. I supervised and trained a 12-member staff comprising Assistant Manager, Delivery Drivers, Pizza Chefs, and Customer Service Representatives. I also drove marketing campaigns, and executed sales promotions. I managed inventory control, supplies purchasing, staff scheduling, budgeting, payroll administration, and hiring.Key Achievements:• Increased sales 50% over 2-year period by focusing on delivery of quality products and world-class customer service. • Propelled performance to Top 10 ranking out of 40 locations regarding order speed and accuracy.

At Highland Capital Brokerage, I delivered exemplary customer service for a team of 4 Agents and 1 Principal Partner in the New England office, and entered commission life insurance policy data into the database. Key Achievements:• Conducted weekly, monthly, and quarterly analysis on all expected and received commissions. • Researched issues with payouts on behalf of Agents.

In this early-career role, I reported directly to the Branch Manager, and managed the full range of banking products, including checking accounts, savings accounts, CDs, retirement accounts, mortgages, lines of credit, loans, and wealth management. Key Achievements:• Led efforts to upsell additional banking products & services.

In my first professional role, I delivered exemplary customer service to banking customers at what was then known as Wachovia Bank.