Site Learning department head, managing Learning Trainers and overall site training plans.

Managing site- and nodal-level transportation personnel and operations to ensure ideal associate and customer experience.

Personnel ManagementLogistics ManagementTrailer Yard Management

Vendor/Inventory Management – ordered stock, issued payment, scheduled shipments, ensured expenses fell within budget constraints, and resolved discrepanciesOrder Verification – reviewed and confirmed receipts of payment and merchandise with vendors and customers to ensure consistent order accuracyComputer Support – used various applications, such as Adobe Acrobat and Microsoft Word, Excel, and Access for invoice, database, store, and payroll management

Customer Service – interacted directly with customers, especially to resolve issuesPersonnel Management – hired and supervised employees and assistant managers via training, scheduling, resolving incidents, preparing and issuing evaluations, and taking disciplinary actions, up to and including terminations when necessaryBudget Management – developed and maintained a quarterly budget, ensured projected scheduled hours and other expenses fell within established constraintsPayroll – worked with Kronos timekeeping software, verified employee hours worked and rates of pay, issued pay, and ensured compliance with labor and other employment lawsVendor/Inventory Management – ordered stock, issued payment, and disputed discrepanciesCash Handling – verified cashier totals, balanced safe, ordered cash, and made bank depositsSafety Compliance – scheduled and coordinated in-house, monthly inspections of elevators, emergency lights, fire extinguishers, fire alarms, and exit doors