William Forrest Email & Phone Number

Blandford Forum, Gb

Blandford Camp, England, United Kingdom

• Instructor for CCNA curriculum• Delivery of Cisco networking training for Network Engineers.• Maintains a successful pass rate by developing practice Networks and scenarios, to enable students tounderstand network modelling more thoroughly• Development of new training programs• Diverse packet tracer exercises.• Variable student and instructor led network labs• Development of curricula, instructions, documentation, and written testing for Cisco Networks training courses.

Blandford Forum

• Instructed fundamental requirements in Information Technology for to 500+ Communication Systems Engineers• Instructor led courses for Interim IT Foundation, consisting of:• Client Operating Systems (OS).• Network Fundamentals.• Microsoft Server.o Microsoft Exchange.• Virtualisation.• Maintaining network health.• SQL and HTML online learning.• System management.

Paderborn, Nordrhein-Westfalen, Germany

• Providing valuable customer service and team leadership, on high volume multiple facility site, providing to over 1000s service personnel.• Preparation of health and safety documentation and conducting on site risk assessments, workplace accident investigation, conduct workplace security inspections and monitoring cash flow and budget constraints.• Maintain personnel files and pay roll and pattern of work adjust to requirements of business.• Consistently exceeded sales targets by accurately identifying coaching needs and providing tailored training support.• Monitored business and process metrics to measure and manage customer service effectiveness.• Conducted accurate spot checks, utilising software to detect patterns and trends, promptly applying corrective actions to increase efficiencies.

• On all Ministry of Defence operationally critical software and Hardware for information systems infrastructure deployed worldwide.• Working as part of large organisation of professionals, managing team providing level 3 systems support and testing for various communications equipment.• Network administration.• Providing solutions to problems and advising on deployment methods.• Conducting installation and functional testing on communication installations vehicles prior to deployment in support of ground operations, testing software and implementing workarounds to common failures with military installed software.• Contributed to development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes to improve end-user experience.• Worked closely with end-users to assess business requirements, support change, and deliver consistently highquality customer experience outcomes.• Swiftly developed solutions for critical issues within Windows embedded System (WES), guiding customers through bug fixes and solutions to maintain software usability.• Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports for projects.• Visited site locations worldwide to collect data and documented new issues and information for ongoing implantation purposes.• Responded to telephone inquiries from clients delivered information to inform and educate callers.

• Part of 45-strong specialist instructional and consultative team delivering Information System training and advice to all.• Created and supplied training environment within guides of license agreements and assisted overall delivery of theoretical and practical aspects of Communication Information System software and hardware conversion training, using various networked secure installations.• Physical testing and functional confirmation of equipment assigned to deployable strategic and operational organisations.• Constructed and testing of viable training platforms, so that successful training environment and deliverypackages could be used, moved and re-deployed to maintain rolling requirement for intense training program.

Germany

I managed a team that maintained the communications infrastructure for an organisation that was ready to deploy at short notice on operations as well as managing and training all team members on a day to day basis, with various communications installations and practical aspects of air defence deployment.• Provided one-to-one training and direction on the use of communications to over 120 personnel.• Consistently provided communications for the organisation whilst deployed on exercise or operations, with the responsibility for providing command and control assets globally at short notice.• Managed high value communication equipment. Chaired command and control procedures which were adopted as best practice by the whole organisation. Co-ordinated all routine servicing and repair of the organisations communication equipment. This involved 3 Main Command Post vehicles and 36 Air Defence launcher systems and various support vehicles.

• Planning and co-ordinating communication networks to achieve communications over wide areas combined with management of the individual and collective training requirements for over 120 personnel.• Managed processes and services which provided exploitable information (intelligence gathering) on time to gain advantage and to enable effective planning and decision making. Manage structuring and handling of information to enable it to be stored, archived, located, and retrieved efficiently whilst ensuring its integrity.• Managed the protection of information and information systems against attack, failure and compromise.• Managed and co-ordinated the qualification of over 80 personnel in key skills literacy and numeracy. • • Planned and implemented training policy to ensure that all personnel met with individual mandatory training requirements. • Identified and controlled individual training needs for career progression i.e. education, trade and military promotion courses.• Directed individuals on to respective courses to meet career progression time lines.• Maintained a training database and produced timely reports and briefs to higher management

Royal Artillery

Gcse, Gcse

Gcse, Gcse, C

Activities and Societies: Race Biking, E-sportsSecondary Education