William Fredrickson Email & Phone Number

Richland, Wa, Us

Yakima, Washington, Us

In this role I was expected to, support and develop the company's most complex applications, act as a leader for the team, plan and manage the IT team's bi-weekly sprints with a keen focus on prioritizing strategic initiatives, mentor all members of the team, advising on best practices, software development lifecycle, security, and advanced system configurations. I prioritized the well-being and growth of team members. Served as the trusted technical partner for strategic IT implementations and organization projects. Collaborated with IT Leadership to plan and execute strategic and tactical initiatives. Furthermore, I acted as a lead system administrator/developer for mission critical systems such as Vonage Contact Center, Salesforce, and Digital Banking, LaserPro/DepositPro and Questsoft. I also served as a backup administrator for Symitar, ARCU, Meridian Link and other tertiary systems. I’m known for delivering on-time, on-budget, and in-scope implementations of complex technical projects. These duties required me to perform a variety of tasks, including designing, documenting, programming, data analysis, reporting, testing, integration, extracts, and automation. As a senior I was also expected to manage and lead the IT Team's technical sprints, ensuring end-to-end completion of all tasks across the team, mentor and advise the IT team on coding standards, security standards, best practices, and PCI policies. Served as a senior resource to the IT Team, reviewing and escalating reported issues to the application team for complex troubleshooting and remediations. I was able to achieve satisfactory results on audits, compliance reviews, surveys, SLAs, and exams.

Yakima, Washington, Us

During my tenure, I managed, maintained, and enhanced technology at Solarity, ensuring seamless experiences for both staff and members. I took the lead in optimizing the time and skills of operational IT staff, proactively monitoring and responding to issues to minimize total downtime for employees and members. Moreover, I ensured that resources in all areas of responsibility were effectively utilized to serve business lines throughout the organization, aligning with organizational strategic goals and initiatives. My expertise contributed to satisfying internal customers through the early and continuous delivery of valuable technology. As part of my responsibilities, I provided technical leadership to the IT Operation team, ensuring high-quality service to our internal customers and serving as a point of escalation for help-desk tickets, projects, and vendors. I managed Network, IT, and Helpdesk Operations at Solarity, successfully achieving targeted outcomes, including maintaining fewer than 30 open IT trouble tickets across the organization and responding to 90% of tickets within 15 minutes or less. I ensured follow-up tickets were addressed within SLA’s. Additionally, I ensured a network uptime of 99.9% and maintained windows patching of 98% or greater for all critical releases, which was supported by monthly reporting of these metrics. Furthermore, I diligently maintained our physical infrastructure, network, and computing assets through lifecycle and preventative maintenance schedules. I successfully created and managed team schedules, including on-call schedules, ensuring a smooth workflow. Additionally, I developed and managed a comprehensive technology roadmap and budget related to IT Operations and Networking, aligning with organizational goals.

Yakima, Washington, Us

In my capacity, I spearheaded the development of a world-class technology advocacy process to position Solarity as an industry leading “Digital Credit Union." I ensured optimal utilization of resources across all areas of responsibility, effectively serving business lines throughout the company to achieve organizational strategic goals and initiatives. My expertise was instrumental in delivering valuable technology to our internal customers, placing a strong emphasis on early and continuous delivery. As a technology and applications expert, I was known for my efficiency and agility within the organization. Serving as a technology advocate for various business lines, I was often the first point of contact for digital concerns. I earned the trust of business lines as a reliable source of guidance and advice, providing technical leadership for their projects, overseeing vendor management, and authoring knowledge-based articles to empower them in maximizing their use of technology. I also played a critical role in submitting defined and actionable trouble-tickets, and user stories ensuring that our IT and PMO team members consistently met and exceeded Service Level Agreements (SLAs). With a steadfast commitment to driving positive outcomes, I contributed to improving the efficiency ratio, reducing ticket backlog, enhancing first-contact resolution, optimizing application quality, and boosting internal customer satisfaction. My focus on return on investment (ROI) ensured that technology initiatives were aligned with organizational goals. In summary, my efforts led to the establishment of seamless, extraordinary service to internal clients through the delivery of efficient, agile, and proactive solutions at Solarity.

Malvern, Pennsylvania, Us

My advanced support position required me to act as a technical support liaison for three different countries.I worked with senior technical staff located in US, UK, and Canada to maintain dialing operations, and minimize the effects of mission critical outages. Job Duties• Generate hourly and monthly reports using dataviews • Analyze data generated by the dialer to create effective calling campaigns• Keep calling campaigns active for 30 to 250 employees located in 3 different countries• Address system issues as they arise in real time• Trouble shoot issues until resolution• Notify upper management of mission critical issues immediately via phone and e-mail• Create programs to automate tasks• Compile information from various sources into readable reports• Implement new reports and debug VB script• Provide automated process support for the Global Dialer department

Bachelor Of Science (B.S.), Software Development

Associate'S Degree, Information Systems With An Emphasis On "Computer Technology And Networking."