Responsible for creating, planning, implementing, and integrating the strategic direction of RavinTV.

Developed a social media and content strategy to increase the following of the company’s social media engagement efforts without a ad budget.Created and curated daily content included but not limited to video editing, graphic design, music production and etc.Tracked and developed reports on social media metrics, including follower growth, engagement levels, click-throughs, and social media-generated signups.

Developed and implemented social media strategies for a client in the tech industry, including driving goals, strategies, reporting and measurement in an agency environment.Cultivated and led a team of Social Media Technical Support Specialists in monitoring social channels for product technical support opportunities with industy influencers and the general public.Implemented ongoing education to remain highly efficient in the technical aspect of Android devices and their software.Provided quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires.Built relationships with influencers, customers, potential customers, industry professionals, and journalists.Identified threats, collected data on and reported notable threats to appropriate client teams.Updated and maintained escalation process records at each stage, updating the same in management data, and reviewing and adjusting the escalation process accordingly.

Managed writers and relationships with production teams and external vendors crafting multi-media social posts.Aligned with social leads on content strategy and implementation.Ensured that content is relevant, findable, accurate and targets the needs of AppleCare Online visitorsUsed editorial and image guidelines to build quality content that met the team’s Key Performance Indicator goals.Executed against an editorial calendar for all initiatives and ensure that the content team completed tasks by agreed-upon deadlines.Provided constructive guidance to team by suggesting ways to improve content and apply data and feedback.Managed content projects and communicated editorial needs and updates to key stakeholders.Incorporated SEO recommendations and work with localization teams to create global content.

Created support content on a variety of technical issues - examples include iOS hardware, and software; network troubleshooting, in collaboration with the apple network infrastructure group as needed for various social media platforms.

Provided support to on a variety of technical issues - examples include iOS hardware, and software; network troubleshooting, in collaboration with the apple network infrastructure group as needed. Diagnosed and troubleshot hardware and operating problems as needed.Consulted and instructed users on hardware and software questions/issues.Collaborated with IT Service Center and appropriate teams.Installed, maintained and upgraded equipment and its associated infrastructure.Ran diagnostic tests to isolate system problems and make recommendations for potential solutions.