In my role as the Digital Marketing and Social Media Manager at Alaskan Air Conditioning & Heating, I have been instrumental in building the company's digital and social media presence from the ground up. My key responsibilities include managing all digital interactions, creating and scheduling content, running comprehensive marketing campaigns, and engaging with customers across multiple platforms including Instagram, Facebook, YouTube, TikTok, LinkedIn, and Google.I led the charge in doubling our Facebook traffic and increasing overall website visits by 52% during my first two months through targeted and effective social media ads. I oversee content creation from start to finish—filming, editing, and distributing posts while staying ahead of social media trends.A notable achievement is the successful "Polar Bear of the Month" campaign, highlighting outstanding employees and creating engaging short and long-form content. This initiative not only enhanced our internal culture but also resonated well with our audience.I also spearhead customer appreciation and outreach programs. For example, I launched the "Alaskan Club Polar Bear Love" group on Facebook, growing its membership engagement and driving sales for the increased benefits brought by my initiative.My daily toolkit includes Adobe Suite, Monday.com, CapCut, ChatGPT, Google Ads, WordPress, Slack, and Constant Contact. I excel in both content creation and project management, ensuring efficient workflow and high-quality output.

Within my initial two months, I've actively trained and assumed responsibilities for the Member Experience Lead role. This includes leading group and individual training sessions for other MES's and handling various managerial duties. Notably, I've excelled in sales by executing walk-in and cold-calling pitches, promoting multiple membership plans, and effectively upselling add-ons. Achieving top sales performance within the first month, I set record-breaking monthly sales figures for the location. Additionally, I maintained a 90% tour-to-close rate and attributed 82% of sales to the premium membership option, surpassing my monthly targets by 120%.

Assisting head production managers with setting up and operating equipment. Managing other volunteers and assigning positions to smoothly complete a day of shooting church services. The set-up weeks leading up to big services would involve shadowing the head production and editing leaders to assist in any creative or technical help.

Tasked with head production videographer for Grand Canyon University’s (GCU’s) Division I sport matches.Work with a team of professional athletic content creators to live stream complete matches to ESPN.Take footage and edit in Adobe Suite or FinalCutPro to create highlight reels and other content for social media pages.Present ideas to teams of new ways and topics of content to keep student engagement and attract professional scouts.

Given the responsibilities of the expeditor required me to work directly with both the kitchen and barista staff. While having the task of receiving and delivering food orders to customers, I also had to check in with the other branches of the team to see if they needed help in any areas. This required me to know how to adequately perform in their roles as well. Assisting in making an assortment of coffee beverages, working the register and answering customers' questions about any of the food items or coffee options, and cleaning up the coffee tools used by the baristas. Also, knowing how to properly cook a majority of the food items sold, being able to understand and follow instructions given by the chef's, and working in the dish pit if needed.

I work with a team of media professionals where we create, edit, and distribute content for tons of companies around the Pacific Northwest and other parts of America. As Junior Editor, I have been assigned edits for social media posts, informational videos, and promotional shoots of iconic spots in Spokane.

This job provided me with the opportunity to work at the same level as all other daily workers, given all the same responsibilities. Working in front of the house, helping with taking and completing customer orders both in person and online. Managing the store every shift, making sure all daily tasks are complete and the product stock is correct. Being able to make all the products being sold in-store by following steps and recipes correctly.

Worked as grounds and range maintenance as well as golf cart supervision. Included, cleaning and storing of the used golf carts daily, performing any simple repairs if needed. Interacting with customers and helping with questions or problems. Also, tending the driving range by using the picker cart to pick up all the golf balls for cleaning and reusing.

Worked front of the house with other co-workers on the team. Incharge of receiving and completing orders, knowing an array of ice cream flavors, ingredients, and the different ways they are served. Followed nightly instructions on tasks and recipes for toppings and other food accessories.

Started as a Bus Boy and Dishwasher working in the back of the kitchen. I cleaned and organized dishes for the servers and customers, while also cleaning for the kitchen staff and sushi chef. I also helped complete small tasks for the kitchen staff when instructed to. Promoted to Host in November of 2017, then took on responsibilities of directing customers to tables and taking drink orders. Setting tables and clearing tables as well as cleaning the dining room.