Responsible for leading support functions and operations for the Merchant Services business groups and contribute to large scale strategic initiatives. Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of business. Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics. • Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations.• Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business.• Create necessary Apps using power apps. • Create and modify SharePoint Pages • Collaborate and consult with leaders and executive management.• Train admins and managers on how to use new tools and Apps.• Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners.• Participate in completing special projects and fulfilling requests from Merchant Services Leadership• Collaborated with clients across various LOBs to identify key business challenges and develop tailored strategies to optimize performance and drive growth.• Conducted comprehensive assessments of organizational processes, identifying areas for improvement, and implementing solutions to enhance efficiency and effectiveness.• Monitored project progress, identified risks, and implemented corrective actions to ensure on-time and within-budget delivery.• Established and maintained strong relationships with clients, serving as a trusted advisor and maintaining a high level of client satisfaction.

Business Analyst and SharePoint administrator. I establish the framework for the Digital Platforms Technology SharePoint site and satellite sites, provides support and guidance for SharePoint users, ensures SharePoint functionality, appropriate rules around documentation and auditability. Respond to requests for site reviews and attestations to ensure compliance. • Monitors SharePoint software for any glitches or problems. • Troubleshoots issues promptly. • Delegates work to SharePoint contributors • Oversees activity pertaining to the maintenance of SharePoint. • Manages and revises the layout of the site. • Customizes SharePoint site for the purposes of the organization • Analyzes daily user activity on SharePoint. • Maintains records of SharePoint updates, maintenance, and activity. • Reports to company management with updates and information about SharePoint use. • Provides technical support for SharePoint users. • Addresses questions or concerns from users regarding the function of the software. • Keeps apprised of Microsoft updates to SharePoint software. • Applies updates to company’s edition of SharePoint as necessary. • Maintains SharePoint security. • Holds training and informational sessions to teach employees how to use SharePoint. • Consults with management to devise the most useful ways to apply SharePoint to a business’s goals. • Documented business requirements for new project testing. • Provided access to business systems such as JIRA, SharePoint, and Confluence.

Responsible for planning and executing a variety of programs, services, and initiatives. Execute process improvements and redesign, change management initiatives, ongoing oversight of a leadership/diversity/recognition/Q12 and general program oversight. Responsible for the integration/implementation of programs/services/initiatives with cross functional business partners. Tracks/evaluates performance of programs, services, and initiatives. Ensures plans/programs adhere to appropriate policies and regulations. Works effectively and collaboratively with peers and multiple levels of management in WF Auto. • SharePoint Administrator: maintenance of lists, help with the questions and requests that come to our team through our service request process. • Documents processes following the Process Definition framework along with procedural writing. • Creates executive level dashboards and reports for presentations • Manages projects to assist in streamlining SharePoint data and clean up redundancies • Creates and manages SharePoint Workflows via SharePoint Designer 2013. • Managed administration and maintenance of JIRA, and integrations with Confluence to ensure maximum efficiency. • Creates Dealer communications for Wells Fargo Auto (audience level) • Provided administrative support for Jira-related products such as Confluence. • InfoPath/Access Administrator • Salesforce Administrator • Collaborate with team in order to deliver high level of support services on the supported platforms such as JIRA, SharePoint, Confluence, and Microsoft Office tools. • Used API QuickChart services in an Agile environment • Worked with DPT team remotely to develop API systems for their SharePoint landing page. • Consistently communicated with the project manager to ensure the API system was meeting expectations. • Manages process design and improvement • Provide end user support for SharePoint once sites have been created.

A position where my leadership, consulting, project management, third party risk management, operational risk, and sales talents can be effectively utilized to improve operations and current core processes. Simultaneously managed a variety of business functions, adapted to changing business needs and multi-task/prioritized in a fast-paced environment. • Executed the documented onboarding process filling the role as the onboarding coordinator • Prepared the organizational announcements (audience). • Partnered with the Remote Admin group to request needed equipment for new hires • Documented processes following the Process Definition framework along with procedural writing. • Created Business Process Plans using Visio • Completed the onboarding of new hires and contractors/managed resources. • Worked on the CSI (Confidential Supervisory Information) team for Business Process Management • Vendor Management - Worked with 3rd party vendors to onboard/off-board contractors • Created and delivered dynamic presentations to management and senior leadership. • Work and assign cases in JIRA Service Desk. • Off-board Consultants (schedule equipment drop offs, remove access, document return of equipment, update manager on status/stage of off-boarding) • Used Workday on a daily basis (Consulting, Collaboration, and Customer Service) • Managed Workday communications that would be sent out to Dealer Services. • Collaborated with functional teams to ensure that policies aligned with practice.

Capability to negotiate, influence, and collaborate to build successful relationships with leaders and team members in a geographically dispersed team environment. Provide strategic consultation with Employee Relations partners in planning initiatives, activities, and priorities. • Collaborated with Outside Legal Counsel on a weekly basis regarding Employee Relations retaliation cases. • Served as a SharePoint Administrator and Designer • Maintained and updated SharePoint team web content. Created and configured new sites, added document libraries, and configured list and forms • Composed Business Requirement Documents. • Worked with UAT test leads to ensure business requirements are tested properly. • Analyze functional specifications, business requirements and VUI (voice user interface) documentation to design test plans and test cases, and perform later testing execution. • Managed large-scale projects that helped streamline share point data and clean up redundancies. • Develop supporting tools and procedures to ensure effective implementation and administration of ER programs. • Ability to identify and mitigate risk factors • Analyze and document System Requirements. • Identify and document software defects/bugs and their root causes. • Manage and verify the interaction between Avaya System and IVR platforms. • Initiated working sessions and weekly status calls with developers and stake holders to discuss defects and testing progress. • Ability to present to multiple levels of management. • Log on average 20-30 ER (Employee Relations) cases in PeopleSoft

 Consulted Team Members and Managers on multiple employee relations issues that vary in scope and complexity Data analysis, identify trends and make recommendations Familiarity and understanding of state and federal employment laws, AA/EEO recruiting and hiring policies and FMLA rules and guidelines Provided coaching to executives and line managers across the region on issues of employee relations, compensation, benefits, wage and hour, training, staffing, workforce planning/job re-leveling, performance management and skill assessment. Partnered with and helped them to determine and execute organizational objectives and strategies that supported the culture, company direction and business needs of their organizations, as well as across functions. Knowledge and understanding of Wells Fargo Human Resources policies and procedures Used strong conflict resolution skills on an everyday basis when dealing with escalations.  Conducted exit interviews and responded to unemployment claims. Partnered with Benefits to streamline and consolidate the leave of absence policies for paid and unpaid leaves.

HR GeneralistAssist internal associates with human resource issues and concerns Provide technical support to onsite and remote employees.Assisted multiple lines of business, which includes, but is not limited to: payroll, performance management, and learning connection, benefits, qualified events, policies and programs, along with other HR programs. Provide email support to numerous internal team members. Experienced with applicant tracking software and HR software programs.Staff Management/ Online Tools assistanceAid with training Organizational and planning skillsUtilize advanced knowledge and skills to provide internal staff support to other HR CSRsServe as a mentor to new hires in the CSR 1 & 2 positionsProvide back up support to the Team Leads