William Gillard Email & Phone Number

Experienced in network support, cloud migrations, and implementations with a strong focus on Microsoft Azure and alternative cloud environments. Expertise in designing and architecting cloud solutions while collaborating with internal teams to ensure compliance with security, governance, and business continuity best practices.Key Responsibilities:Cloud Architecture & Design: Lead the design and implementation of innovative cloud solutions, emphasizing improvements and new initiatives in Microsoft Azure.Security & Governance: Integrate and implement security best practices, working closely with internal teams to uphold governance and business continuity standards.Research & Development: Stay current with technology trends and best practices, regularly evaluating cloud applications and designs.Cross-Functional Collaboration: Partner with Cloud Engineers and Application Administrators to develop, test, and implement cloud services and solutions.Automation & Scripting: Identify repetitive tasks and develop automation tools and PowerShell scripts to enhance the Azure environment.Knowledge Sharing: Mentor team members and promote efficiency, productivity, and knowledge-sharing across multi-functional teams.Documentation: Create and maintain comprehensive documentation for various environments.Technical Operations: Collaborate with business partners to gather requirements, design solutions, manage operations, and resolve issues promptly.Incident Management: Improve triage and escalation processes for system availability and coordinate support incidents with external vendors.On-Call Support: Provide on-call and onsite support during non-standard business hours, ensuring timely response to technical issues.

Ottawa, On, Ca

Led a team of 3 staff members Managed the implementation of a Privileged Access Management solution and an Endpoint Privilege Escalation solution Collaborated with the education team to develop and deploy a Cyber Security Awareness Training Platform Implemented AI-powered intrusion detection and response system, network vulnerability scanners, and web application vulnerability scanners Collaborated with team members to develop new IT policies and automate 80% of patch management Organized a cross-team effort to deploy a new Web Application Firewall Initiated the implementation of SAML/SSO across enterprise applications Led the infrastructure, network, and internal service desk teams during tenure as acting Director for several months Managed network infrastructure across three separate sites to ensure smooth operations Implemented network redundancy and disaster recovery plans to minimize downtime and data loss in the event of an outage

Ottawa, On, Ca

Led cross-functional teams to complete several critical security-related projects Collaborated on a complete network overhaul Coordinated the migration to a secure zoned network layout Implemented CIS controls on operating systems Instrumental in implementing a Remote Endpoint Management solution to maintain security and control of mobile workforce devices Led the effort to implement DNS and Endpoint Protection Mitigated damage and helped minimize downtime and data loss Leveraged expertise in network infrastructure and security to provide benchmarks and feedback for cross-team collaboration Collaborated effectively with other IT professionals

Ottawa, Ontario, Ca

Managed a small team, both internal and client help desks, serving over 400 users Implemented release procedures for all internal and client environments as the Release Manager Automated 50% of internal deployments and reduced deployment effort and wait times for testers Led numerous projects, including a complete overhaul of the network infrastructure, migration to Exchange Online, migration to SharePoint Online, and an upgrade to ADFS 3.0 Supervised regular maintenance on networks and systems, implemented best practices, and bolstered security using scanning techniques, upgrading to in-service devices, and operating systems Skilled in IT project management, team leadership, and technical problem-solving

Managed guest check-ins and check-outs, reservations, and inquiries/complaints as a front desk clerk in a hotel Developed excellent communication and customer service skills through interactions with guests and colleagues Developed strong interpersonal skills and the ability to handle stressful situations with grace Demonstrated attention to detail and organizational skills in efficiently managing multiple tasks Gained the ability to manage teams and prioritize tasks through experience in the hospitality industry

Greater Sudbury, Ontario, Ca

Ensured compliance with the Canadian Anti-Spam Legislation (CASL) in a Microsoft Dynamics environment Collaborated with various internal teams to upgrade various systems including: the wireless systems in the head office, Exchange servers, & SharePoint servers Proficient in various IT tools and technologies Proven ability to manage projects from start to finish Skilled and knowledgeable in managing complex IT projects and driving innovation in a rapidly evolving industry

Sudbury, On, Ca

Provided technology support and training to students with disabilities in a classroom environment.Developed individualized strategies to help students use technology efficiently and effectivelyWorked closely with teachers and other instructors to ensure that technology was being integrated appropriately into the curriculum.Collaborated with parents and guardians to communicate progress and ensure continued support outside of the classroom.Stayed up-to-date with the latest technologies and adaptive tools to provide the best possible support to students with disabilities.

Sudbury, On, Ca

As a tutor, gained valuable experience in mentoring and guiding students in their academic pursuits Developed effective communication and interpersonal skills, allowing me to connect with students from diverse backgrounds and academic levels Simplified complex concepts and adapted to different learning styles, contributing to the success of my students Experience in managing student records and tracking progress helped me develop strong organizational and analytical skills.

Sudbury, On, Ca

Coordinated schedules, managed volunteers, and oversaw various workshops and activities aimed at promoting academic success among students Ensured effective communication and collaboration to ensure the smooth running of the event and achievement of its objectives Mentored and guided students in their academic pursuits Developed effective communication and interpersonal skills, connecting with students from diverse backgrounds and academic levels Simplified complex concepts and adapted to different learning styles, contributing to the success of students Detail oriented and efficient multitasking lead to successful programming

Sudbury, On, Ca

Coordinated schedules, managed volunteers, and oversaw various workshops and activities aimed at promoting academic success among students Ensured effective communication and collaboration to ensure the smooth running of the event and achievement of its objectives Mentored and guided students in their academic pursuits Developed effective communication and interpersonal skills, connecting with students from diverse backgrounds and academic levels Simplified complex concepts and adapted to different learning styles, contributing to the success of students Detail oriented and efficient multitasking lead to successful programming

Toronto, Ontario, Ca

Toronto, Ontario, Ca

Ontario College Advanced Diploma, Computer Technology/Computer Systems Technology

Mechanical Engineering