William Ginder Email & Phone Number

• Own and manage a book of business of SaaS customers utilizing Arctic Wolf’s Security Operations Cloud solutions. Responsible for the post-sale customer experience, SaaS subscription renewals, and revenue expansion
• Partner with Security Services and Sales Engineering to deliver best in class services that “Protect and Delight” our customers
• Ensure customer satisfaction through ongoing, consultative engagements that drive cybersecurity outcomes and business value

• Partner with Customer Success, Sales, and Product as a member of the newly formed Customer Expansion team
• Champion our Product Innovation Roadmap to drive incremental subscription revenue
• Engage stakeholders to ensure business value through investment with Alida and secure SaaS renewals

• Collaborate with sales to drive revenue growth and expand footprint
• Engage Senior Stakeholders to increase business value through Alida CXM & Insights platform
• Champion new product features and product roadmap innovation
• Map customer organizations and technology ecosystems to build stronger relationships
• Other core duties outlined below

Greater Minneapolis-St. Paul Area

• Own and manage a BoB of enterprise SaaS customers
• Coach customers on best practices to maximize ROI from our platform
• Increase customer adoption through consultative approach and demonstrate new features
• Identify and mitigate customer churn risk
• Partner with Professional Services during implementation to manage post-sale process and ensure smooth on-boarding

Greater Minneapolis-St. Paul Area

• Increase revenue retention by maximizing SaaS customer renewals
• Lead generation on targeted campaigns
• Prospect, pitch, and close new and existing customers on our Mobile (iOS and Android native) CMS platform

• Lead the recruiting efforts for all open positions globally for a SaaS provider
• Act as a liaison between HR, Executive team, and Management
• Maintain and manage relationships with candidates, hiring managers and vendors
• Assist in the selection process including pre-screening resumes and candidates; participating as part of interview team as needed; advising managers on interview process, negotiation, and selection
• Data reporting on hires and pipeline activity

Greater Minneapolis-St. Paul Area

• Provide support throughout the sales cycle
• Assist in Account Management
• Manage activity pipeline
• Help coordinate and drive email marketing initiatives