William Gunn Email and Phone Number
IT expert dedicated to service and quality, with expertise in delivering Cybersecurity and Network solutions. at
@
TEKsystems
7437 Race Road, Hanover, MD 21076, US
William Gunn's Location
Grand Prairie, Texas, United States, United States
William Gunn's Contact Details
William Gunn work email
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William Gunn personal email
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About William Gunn
“It’s not about having the right opportunities. It’s about handling the opportunities right.” - Mark HunterProblem-solving is something that I’ve always enjoyed, especially when it’s technical. I have honed myself to be able to deliver quality, top-tier management solutions; this includes leading teams and resolving issues while overseeing large-scale projects by microscopically paying attention to all the little details that keep the organization functioning smoothly. I am an accomplished Senior IT Leader with substantial experience and a vast array of technical skills that enables me to achieve superior results.Objectively analyzing a company’s operations to determine potential hazards and liabilities could save it millions of dollars--delivering just that is my specialty. Through the years, I have accumulated expertise in steering multifunctional domains with highly reputed business establishments, with in-depth knowledge of providing top-tier Cybersecurity and IT Infrastructure and Networking solutions. I build and establish organizational goals by delivering excellent client experience, meaningful team building, and by maintaining a comfortable business atmosphere.Collaboration with executive leadership to define and coordinate programs that enable staff to achieve their potential and support company objectives is one of my specialties. I am skilled at training, and developing individuals from scratch into confident and resourceful professionals. My remarkable leadership and interpersonal skills let me communicate with upper management and team members in an effective and result-oriented way. I am confident in delivering impeccable results through my dedication to handling multiple functions and activities under high-pressure environments & tight deadlines.To know more about me or how I can assist you or your business, do explore my resume, or contact me:Areas of Expertise:★ Leadership ★ Information Security ★ Malware Analysis ★ Risk Assessments ★ Incident Response ★ Vulnerability Management ★ Fiber Optics ★ Technology implementation and improvements ★ Firewall Management ★ Network Architecture ★ Cisco Switches & Routers ★ Training, Coaching, and Mentoring ★ Strong work ethic & discipline ★ Team Management ★ Exceptional interpersonal skills ★ Prioritization ★ Organization ★ Motivation
William Gunn's Current Company Details
Teksystems
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IT expert dedicated to service and quality, with expertise in delivering Cybersecurity and Network solutions.
7437 Race Road, Hanover, MD 21076, US
- Website:
- biggshog.com
- Employees:
- 1
William Gunn Work Experience Details
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Service Desk AnalystTeksystems Jul 2021 - PresentHanover, Md, UsProvides technical support to end users including support for hardware, printing and eCenter.Provides 1,2, and 3 level support for all applications and systems within negotiated Service Level Agreements (SLAs).Logs all incidents reported via telephone, email, or voicemail. Managed Windows and Active Directory environment company wide.Adheres to organization and change/release management policy and procedures, and service level agreements.Supports password maintenance, new user logon and setup, file access permissions, and data protection procedures.Participates in strategic initiatives while performing technical project activitiesUtilized PowerShell to find end users with expired passwords.Attempts to troubleshoot and resolve all incidents reported to the Help Desk. Distributes and dispatches incidents to the appropriate support groups as needed. Ensures timely escalation of customer issues by gathering detailed information and assigning an appropriate priority level and resolution target. Reviews user requirements and needs for software and services.Performs related research, analysis and provides information and guidance to users. Conducts first level support using documented procedures and available systems tools. Coordinates and tracks all system level production down resolution as necessary per documented procedures. Administers id’s, passwords and security rights for all internally developed web-based systems. Monitor incoming tickets (Remedy & ServiceNow) and process in priority order.Review tickets to ensure that the documented information is complete, accurate, and sufficient to facilitate analysis of the issue.Provided technical support for help desk staff, which included troubleshooting complex networking issues.
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It Security AnalystCrescent Bank & Trust Oct 2021 - Dec 2022Performs access management duties such as creating, modifying and disabling network and application user credentialsEnsure authorized access to the network and systems by periodically reviewing user access Conduct scans of servers, network devices, desktops and other end points to identify vulnerabilities or missing patches Participate in the investigation and remediation of security violations, vulnerabilities or infections Promote Security Awareness through training, education, and ongoing communication Manage SIEM and network intrusion detection and prevention systems. Monitored and maintained Splunk environment with high volume ingestion from multiple custom devices and applications.Participate in the definition and implementation of security policies and processes Keeps abreast of security best practices, new or improved security technologies, and emerging threat/attack vectors.Responded to requests for technical assistance in person, via phone and remotely for the following technologies: Windows, Cisco Anyconnect, and Microsoft Office.Monitor incoming tickets (TopDesk) and process in priority order.Managed Active Directory user/group accounts according to company procedures.Create user profiles, manage user permissions and ensure end users have all necessary access needed for daily duties. Administration of Active Directory and Azure. Resolve escalated issues from the IT Service DeskProvide end-user support, troubleshoot issues, document resolutions, and deliver training to over 100+ end users on new systems, software, and devices.Carried out troubleshooting processes and diagnosed issues related to hardware, software, and networks, which included maintaining a knowledge base of solutions to improve resolution times for recurring problems.Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.
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Network Analyst/Assistant Site LeadNorthrop Grumman Jan 2017 - Oct 2020Falls Church, Va, UsHelmed and maintained the Security of a breach-free Network.Spearheaded daily operations for a 24-hour IT data, and tactical operations center with over 50 personnel.Perform daily and weekly backups of servers and network devicesInstall firewalls, anti-virus software and deploy 2-factor authentication to ensure data integrity and security for highly sensitive documentation.Managed Active Directory users, groups, & polices.Plan and implement Active Directory Security Policies.Create User accounts using active directory services.Support and maintain desktop applications, user account restrictions including software access rights. Perform diagnostic tests on hardware/software to determine and resolve systems related problems. Support information security policy development and maintenance as neededHelp support key risk areas of security vendor relationships (e.g., risk identification, issue resolution, reporting).Analyze findings from security monitoring systems to identify and respond to potential security incidentsProvide consultation services and policy review with regards to firewall policy change requests, including potential workarounds to meet business needs in a secure manner.Create documentation to ensure appropriate operational process and procedures are followed in the event of business impacting incidents or issues.Perform knowledge transfers, create KB and SOP articles, and coordinate meetings to share information on identified threats.Assist with development and maintenance of IT security policiesAudit configuration of existing technologies and platforms. Research and present recommendations on emerging information security technologiesWork with various vendors, online resources, and IT teams to identify and understand security threats, vulnerabilities, and exploits that could impact the enterprise environment. -
Support EngineerLockheed Martin May 2016 - Jan 2017Bethesda, Md, UsHandled routine maintenance and analysis on hardware configurations by removing and replacing hardware components and using hardware and software diagnostic testing tools.Maintain current and accurate data throughout the lifecycle of an incident.Recognize any problem, hardware or software that may have ramifications enterprise-wide.Strategize and define remediation plan with management and execute accordingly.Monitor and report on any security violations related to the unwarranted access to corporate data.Maintain awareness of the rapidly changing environment and recommend cost efficient techniques.Recognize potential areas where policies and procedures require change, or where new ones need to be developed.Ensure all changes comply with change management policies and procedures.perform on-site analysis, diagnosis, and resolution of complex PC problems and implement corrective solutionsReceive and respond to incoming calls, emails, and service desk requestsProvided high-level analysis on security data to identify significant activity.Maintains records via shared knowledge-base of work activities and documents. Identifies trends, recommends solutions and resources.Responds to breakdowns, repairing equipment and replacing parts.Responsible for installing, configuring, maintaining and troubleshooting all hardware, networking equipment and associated IT Systems.Coordinates contact with Vendors as needed to assist with support activities.Promptly respond to work stoppages and other priority cases, handle problem recognition, research, isolation, and customer updates.Provide incident documentation, case resolution, and follow-up for user problems.Monitor helpdesk ticketing software (Remedy) and prioritize workload with incoming incidents to ensure all incidents are resolved in a timely manner.Monitors the successful resolution of the ticket and provides appropriate progress reporting and status as necessary. -
Field Service TechnicianCaci International Inc Dec 2015 - Apr 2016Reston, Virginia, Us•Operated Safire III sensors that provided critical oversight for 2K+ personnel on assignment.•Installed and operated all sensor systems assigned to two area organizations that consisted of 10K+ personnel.•Provided customers with BETTS-C/RAID operating experience and support, which included situational operations with specialized sensors and payload equipment.•Performed maintenance on existing cables, which included evaluation tests and repairing old or malfunctioning cables by cutting, prepping, and terminating cable for fiber optic fusion and splicing.•Installed and maintained 80–feet and 107–feet BETTS-C Towers, the Force Protection Suite (FPS) components C2 Server Nodes, Video Archive Distribution Server (VADS).•Delivered system and network analysis of suspected or potential security incidents. -
Line Electronics LlBattlespace Flight Services, Llc Sep 2015 - Dec 2015Reston, Virginia, UsBATTLESPACE Flight Services provides high-level Organizational Maintenance (O&M;) support for MQ-1 aircraft systems, which sustains the combat and training capability at tasked locations worldwide. At Battlespace, I led all scheduled and unscheduled avionic and electronics maintenance on Unmanned Aircraft Systems (UAS), which included inspection, troubleshooting, repairs, and analyses of aircraft avionics and electronic systems.Select accomplishments:•Repaired and replaced components based on test results by following blueprints, schematics, handbooks, and other technical documents.•Installed electrical fixtures or components, set up electronic system test equipment, and constructed or fabricated electrical parts or fixtures.•Maintained knowledge of threat landscape and monitored OSINT and related sources.•Investigated cybersecurity incidents and threats and delivered prompt solutions. -
Field Service TechnicianCaci International Inc Oct 2012 - Sep 2015Reston, Virginia, UsCACI International Inc is an American multinational professional services and information technology company headquartered in Arlington, Virginia. As the Field Service Technician for CACI, I undertook two different projects at two different times, primarily troubleshooting issues and problems of equipment and systems. This tenure involved applying theories to address problems, writing reports to outline these issues and solutions, and working with management to help develop more efficient operations. Select accomplishments:•Operated Safire III sensors that provided critical oversight for 2K+ personnel on assignment.•Installed and operated all sensor systems assigned to two area organizations that consisted of 10K+ personnel.•Provided customers with BETTS-C/RAID operating experience and support, which included situational operations with specialized sensors and payload equipment.•Performed maintenance on existing cables, which included evaluation tests and repairing old or malfunctioning cables by cutting, prepping, and terminating cable for fiber optic fusion and splicing.•Installed and maintained 80–feet and 107–feet BETTS-C Towers, the Force Protection Suite (FPS) components C2 Server Nodes, Video Archive Distribution Server (VADS).•Delivered system and network analysis of suspected or potential security incidents.
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Payload Operator/ Field EnigneerNavmar Applied Sciences Corporation May 2011 - Aug 2012Warminster, Pa, Us• Operate MX-15 sensor to provide overwatch for units on missions in my battle space as well as located enemy insurgents emplacing IED’s, setting up caches for IED’s and weapons. Scanned area for patterns of life and assisted the military in airstrikes on insurgent positions by providing real time video coordinates footage and grid coordinates on enemy activity and actions. • Removed, installed and troubleshoot MX15 cameras and well as repaired fiber optics issues (bad or loose connections in the APTU) with the camera. Detect faults, isolate, and correct hardware systems and individual components. • Performed routine mainetenance and analysis: To include hardware configurations; adding, removing and replacing hardware components; use hardware and software diagnostic testing tools; reading or electronic circuit schematics; and repairing printed circuit boards. Performed scheduled and unscheduled maintenance on 45k and 65k diesel generators. • Helped to resolve issues with telemetry software and feed issues to the battle TOC. Installed and repaired Military components on complex payloads and avionics docks. Replaced fiber optics located in tether as scheduled. Remove or install fiber cables and electrical wiring from Aerostat for site setup or closing. • Responsible for providing the U.S. Army with ISR (Intelligence, Surveillance and Reconnaissance) support by using the Block III MX15 camera on the 22m+ aerostat. Consistently tracked weather for proper/safe operations. • Maintained mission products provided to TOC; sent SITREPS to PGSS Command and all other associated tasks. Updated aerostat payloads documentation, flight times and missions; tested and maintained fiber optic networks associated with UAS/UAV payload to include fiber fusion, video feeds, and monitoring equipment. Gave TOC briefings, coordinating with other ISR elements in different battle spaces to track same targets. -
Field Service TechnicianMantech International Corporation Oct 2010 - Apr 2011Herndon, Virginia, Us• Responsible for mission support by providing customers with BETTS-C/RAID operating experience and support, including reconnaissance and targeting with specialized sensor and payload equipment. Maintaining operational readiness by completing maintenance and logistics. • Performed weekly maintenance on 3k and 5K military generators. Which included inspections, oil, air, and fuel filter changes. I also performed daily maintenance on RAID computers along with troubleshooting when necessary. • Demonstrated advanced skills in the installation and maintenance of the 80 foot and 107 foot BETTS-C Towers, the Force Protection Suite (FPS) components C2 Server Nodes, Video Archive Distribution Server (VADS), Network Camera Controller (NCC), Long Range Thermal Imager (LRTI), KBD300A Controller, Pan Tilt Zoom Camera (PTZ), Bosch Infrared Illuminator, Closed Circuit Television Cameras, Power Conditioning Unit (PCU), Man-Portable Surveillance Target Acquisition Radar (MSTAR), and Battlefield Anti-Intrusion System (BAIS). • Install, and repair electronic equipment. To include computers and Safire III sensor. Operate designated systems; install and operate all sensor systems assigned to BETSS-C and RAID as outlined by the Unit Commander assigned at each Area of Responsibility (AOR). • Perform preventive maintenance checks and services (PMCS) on each system and its components, IAW with the operators manual, technical manual and training materials. Troubleshoot systems to find faults and then articulate the precise problem in order to repair the system. • Installed fiber cables and wiring for setting up a new site. Performed maintenance on existing cables, including evaluation tests and repairing old or malfunctioning cables. -
Cavalry ScoutUs Army Jul 2000 - Oct 2010Arlington, Virginia, Us• Facilitated a seamless flow of battle command information, and interoperated with external command and control and sensor systems • Responsible for the uniform installation/maintenance of FBCB2 (terrestrial)/BFT (satellite) communication systems into a mixed variance of wheeled and tracked vehicles • Provided communication security (COMSEC) assistance, and troubleshooting on multiple security and encryption devices, data – transfer devices (DTD) and simple key loader (SKL). • Operate, maintain, and troubleshoot Sincgars radio. • Operate and calibrate simple key loader (SKL). Load Sincgars frequencies and encryption keys using simple key loader (SKL) • Trained multiple personnel on use of Blue Force Tracker (FBCB2) • Provided technical assistance for de-stall, install, troubleshooting, and repairs of Blue Force Tracker systems. • Ensures all FBCB2 equipment is operational and properly accounted for • Directed operator maintenance of tracked and wheeled scout vehicles and individual and crew served weapons. • Organized and supervised the operation of observation and listening posts, and scout vehicle recovery operations. • Trained scout vehicle crews; managed requests, receipts, storage, and issue of ammunition. • Served as a leader of the scout vehicle crew, and assisted in leading the scout squad • Coordinated vehicle actions with platoon and supporting elements • Evaluated terrain, selected routes, assembly areas, firing positions, and combat operation positions. • Identified and selected targets and issued fire commands • Directed hasty fortifications construction; completed perimeter security and reconnaissance surveillance as part of the scout platoon. • Managed soldier development and training, including weapons qualifications, convoy procedures, mounted/dismounted patrols, route clearance, and base security; provided situational awareness.
William Gunn Skills
Security Clearance
Dod
Military
Government Contracting
Information Assurance
Military Experience
Defense
Military Operations
Microsoft Office
Leadership
Program Management
Training
Security
Force Protection
Operational Planning
U.s. Department Of Defense
Command
Troubleshooting
William Gunn Education Details
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Penn State World CampusCybersecurity Analytics And Operations -
American Public University SystemCyber Security
Frequently Asked Questions about William Gunn
What company does William Gunn work for?
William Gunn works for Teksystems
What is William Gunn's role at the current company?
William Gunn's current role is IT expert dedicated to service and quality, with expertise in delivering Cybersecurity and Network solutions..
What is William Gunn's email address?
William Gunn's email address is wi****@****ail.com
What schools did William Gunn attend?
William Gunn attended Penn State World Campus, American Public University System.
What are some of William Gunn's interests?
William Gunn has interest in Poverty Alleviation, Science And Technology, Children, Health.
What skills is William Gunn known for?
William Gunn has skills like Security Clearance, Dod, Military, Government Contracting, Information Assurance, Military Experience, Defense, Military Operations, Microsoft Office, Leadership, Program Management, Training.
Who are William Gunn's colleagues?
William Gunn's colleagues are Richelle Rothermich, Emily Donahue, Catherine Williams, Dan Jordan, Gautam Bagade, Lamont R., Madison Scott.
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