Played an integral role in defining, developing, and implementing human resources strategies across the organization in accordance with future company needs. Monitored day-to-day operations including leadership, management, and development by utilizing various systems, such as ADP, Kronos, Lawson (HRIS), SAP, Taleo, and Mckesson, while assuring compliance with EEOC, FMLA, ADA, and WC. • Developed a customer service environment in accordance with the organization’s mission and vision while administrating all HR policies and procedures.• Evaluated performance and all HR start-up programs to select new employees, physicians, and mid-level professionals.• Ensured accuracy and stability within the employee workforce to manage position control. Built and maintained long-term professional relationships with executives and middle managers by establishing weekly training sessions.• Identified and provided best HR practices to employees and staff to transform the HR process into a practical implementation on a day-to-day basis.• Liaised with all levels of management to achieve strategic and operational objectives, while resolving HR-related queries.• Headed a team of 12 HR professionals by directing and managing over $1M in departmental budget as well as established a culture of human resources programs and operations to select the best talent.• Planned, created, and implemented recruitment and retention plans to reduce turnover by soliciting employee feedback.• Improved employee participation by developing employee forums via face-to-face employee feedback and online technology.

Served as a Senior HR Business Partner by directly reporting to the VP of HR and providing strong leadership, training, and development. Assured customer satisfaction for multi-sites reporting inefficiencies through new automation. Provided leadership guidance to all staff level employees by delivering executive-level guidance when required. Evaluated and provided feedback to senior leaders and various department leaders on a regular basis.• Enhanced inefficiencies and management excellence by executing new programs in performance management and organizational effectiveness in a fast-paced and highly competitive environment.• Planned and implemented organization training on all new HR systems, such as OneHR, Taleo, Lawson, Kronos, ADP, and SAP.• Efficiently managed HRIS, talent acquisition, recruitment, benefits, and workers compensation.

Actively engaged in collective bargaining agreement and corporate planning in collaboration with jail administration and management ensuring through communication on a day-to-day basis. Delivered support to over 500 hourly employees by utilizing ADP/Kronos payroll systems, Lawson, SAP, Mckesson, Taleo, and PeopleSoft. Oversaw all physician/mid-level recruitment by credentialing and onboarding process, including FMLA, ADA, EEOC, and workers' compensation. Conducted leadership training to multi human resources department locations. Provided strong-cross industry background and experience supporting the large, diverse workforce in multiple locations throughout the state.• Managed all HR operations, including strategic guidance, planning, leadership, and training/development, while executing best practices to more than 50 local jail.• Transformed a new HR department of 10 team members into a high performing, well-functioning, and cost-effective HR department, resulting in improving customer services.• Led the company’s first employee engagement program by developing “Boots on the Ground” as well as introduced the first employee referral program to decrease turnover and establish good retention measures.• Ensured compliance with state/local policies and procedures by managing automated systems scope of responsibility by expert skills, organization effectiveness, problem-solving skills, and effective coaching.

Director of Support Services ensuring cleaning satisfaction throughout organization covering over million square footage. Implemented new work flow schedules while increasing customer satisfaction from 60% to 85% by designing and implementing solid operating controls within compliance of regulatory controls. Implemented highly effective training programs with data integrity to ensure appropriate levels of standardize cleaning. Managed over 160 hourly employees working with a budget over 2 million dollars.