William Clarke Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Brands currently under the TechDisOut umbrella:* Learn English Live - https://www.linkedin.com/company/learnenglishlive/

Auckland, New Zealand

Tasked with establishing AIA’s Remediation Programme and managing the body of work that runs through it. The Programme was funded as a project for 1.5yrs, after which we established ourselves as a permanent function of AIA.Responsibilities also expanded to managing the Leading Regulatory Change project which was designed to manage the work and relationship between the FMA and AIA off the back of the 2018/2019 Insurance Conduct & Culture Review

Auckland, New Zealand

On completion of the M&A between Sovereign and AIA New Zealand, my previous role at Sovereign was re-titled to Manager - Partner Relationships at AIA New Zealand.

Auckland, New Zealand

Responsibilities/Key Areas of Accountability:• Management of eight direct reports and 17 indirect reports, that own pivotal relationships with Sovereign's key external & internal stakeholders.• Strategic and Operational Risk management.• Change Leader for Project Infinity (AIA/Sovereign merger).• Business Unit Lead for Project Infinity's Front of House work stream.• Division Lead for Sovereign’s business critical Intermediary Digital Experience Project.• Delivery of the annual budget and phasing, growth business plans and incentive schemes.• Monitoring the daily operations of the New Business Department.• Delivery of daily results and quality of New Business experience.• Build & maintain strong relationships with key external & internal business partners.• Expense Management in line with department and company budget.• Coaching and mentoring of direct reports to excel beyond stretch targets.

Responsibilities/Key Areas of Accountability:• Business development of 15 Insurance Managers for the ASB Wealth & Insurance (W&I) Counties/Central North Island (CNI) region and KiwiCover Insurance Ltd. • Sales and relationship support for the ASB Wealth & Insurance Counties Regional Manager and KiwiCover Director.• Daily, Weekly and Monthly analytical reporting on sales and individual/team performance metrics. • Interface Manager between Sovereign’s New Business Operations Team, Existing Business Operations Team, the ASB W&I Counties/CNI region and KiwiCover.• Developing continuous improvement initiatives to increase revenue for both key accounts and Sovereign’s New Business book.• Chaired and helped implement a Reverse Mentor programme within the Customer division.Reason for Leaving: Promoted to Manager - New Business Relationships

Responsibilities/Key Areas of Accountability:• Eight direct reports and 23 indirect reports shared with two other Team Leaders. • Area Management of the Contact Centre.• Underwriting decision making.• Team management/leadership.• Business adaptability/improvement.• Team work and communication with both internal and external stakeholders. • Recruitment (liaising with our external recruiter through to conducting interviews).• Performance management (includes PIP’s through to managing exits).• Daily, weekly and monthly analytical reporting on individual, team & business performance from a SOO and Financial POV.Reason for Leaving: Career progression. The position with Sovereign was a unique opportunity that would allow me to further develop my business management skills within a more sale orientated environment.

Responsibilities/Key Areas of Accountability:• Customer Service through various mediums of communication, in an industry that can sometimes be quite complex. • Delivery of effective, practical and timely solutions to customers, agents and brokers.• Sales of Southern Cross Travel insurance products.• Knowledge management.• Business adaptability/improvement.• Team work.• Member of the company’s Health & Safety Committee.Reason for Leaving: Promoted to Contact Centre Team Leader

This role encompassed promoting the BPE Programme through speaking at schools and university open days to prospective students, teachers and parents.This role also extended to Sweden, where I was based at Linnaeus University, finishing the last 6 months of my BPE degree. Reason for Leaving: Having completed my Swedish scholarship, I begin searching for a career in general business.

Master Of Business Administration - Mba

Post Graduate Diploma, Business Administration And Management, General

Bachelor Of Sports And Physical Education

I was nominated for a Scholarship Exchange with Linnaeus University by the Dean of The Faculty of Education to complete my final semester.

Bachelor Of Physical Education, Health And Physical Education/Fitness

Education record