Technical Program Manager in Google Cloud Platform's Serverless product group (Cloud Functions v1 and v2, Cloud Run, Google Application Engine, and Serverless VPC Connector). Associated with Google Kubernetes Engine and Anthos.• Program lead for Serverless' stake across many GCP wide strategic Security, Compliance, Reliability, Customer, and Accessibility initiatives. Independent (e.g. Accessibility, Industry Certifications, ..). • Led semester planning and execution during H2-2022 across 13 strategic initiatives with ~85% execution success.• Led semester planning and execution during H1-2023 across 14 strategic initiatives with ~100 engineering delivery expectations across Security, Compliance, Accessibility, Certification, and Reliability domains.

Team leader of 11 talented engineers responsible for the development, integration, and operations of Slack and Chime for Amazonians. Provided direction and guidance to the team regarding our roadmap and operations. Provided feedback and practical knowledge to both AWS Chime and Slack products to aid them in delivering features for Amazonians.• Slack launched on 5-Aug-2020 for generable availability at Amazon achieving ~200k active weekly by Sept-2021; likely the largest Slack grid in existence. Between Q3-2020 to Q3-2021 the team has delivered custom integrations for onboarding/off-boarding Amazonians to our Slack Grid and assigning their workspace(s). • Development of 5 Slack Applications enabling Amazonians to associate LDAP groups with Slack channels, extend channel retention settings, archive their channels, convert channels, and export chat logs.• Development of 5 Slack Applications enabling Amazonians to associate LDAP groups with Slack channels, extend channel retention settings, archive their channels, convert channels, and export chat logs.• Participated in 200+ software engineering, technical program management, and manager onsite interviews and phone-screens evaluation technical and behavioral capabilities.

Manager of a corporate IT development team across North America and EU. Our team develops and operates full-stack web-applications and systems/service level automation for managing Amazon's corporate infrastructure and services in support of our productivity, security, and consistency tenants.• Launch of a new web-application for IT support staff enabling them to easily create team shared mailboxes. Technologies : React, S3, Lambda, API Gateway, DynamoDB, Node.js, PowerShell, and various internal services and tools (eg LDAP, etc.).• Delivery of significant user and security improvements for our eDiscovery tool for Amazon's corporate Chime service (not AWS customers). Technologies: React, S3, API Gateway, DynamoDB, and Lambda.• Delivery of several support utilities for IT Support in response to business continuity challenges created from COVID-19. Example was a mass initiation solution for equipment provisioning that new hires would receive from onsite visits, but due to COVID-19 and social distancing must be shipped to their homes.

Manager of a corporate IT development team across North America and EU. Our team develops and operates full-stack web-applications and systems/service level automation for managing Amazon's corporate infrastructure and services in support of our productivity, security, and consistency tenants.• Continued leadership over the scoping, planning, and execution of a multi-service automation program to increase efficiency and increase security posture (see examples further below).• Continued leadership over a team of four Systems Development Engineers and Systems Engineers who are responsible for designing, developing, and operating software solutions for streamlining/automating common administration tasks across services such as Amazon Chime, Exchange, AD, LDAP, etc.• Led project which delivered eDiscovery capabilities for Amazon's corporate Chime account utilized by nearly all Amazonians globally. Reduced wait time by compliance groups from ~2 months to mere minutes/hours. (AWS EC2, DynamoDB, RDS, SQS, Django, Python, Lambda, CloudWatch Logs).

Global IT’s Global Operations Systems Engineering manages and supports enterprise shared services (email, file, infrastructure, communications, etc.) from locations across the globe.• Led scoping, planning, and delivery of team's 2019 project roadmap with team leaders.• Led scoping, planning, and execution of a multi-service automation program to increase efficiency and increase security posture.• Managed monthly preparation of GO teams (Systems, Networking, and Unified Communications) variable headcount operating model.• Led GO's stake in a project to execute a strategic infrastructure update of all business sites in China increasing the company’s security posture along with participating as GO's lead in the overall program.• Contributed to solution designs and architectures across various programs and services across Global IT.• Completed AWS Certification for AWS Certified Developer - Associate.• Global IT re-organized under Amazon Web Services as IT Services.

Global IT’s Global Operations (GO) Systems Engineering (Systems) manages and supports enterprise shared services (email, file services, authentication, communications, etc.) from locations across the globe.• Designed, commissioned, and managed GO’s Systems Agile based project management framework supporting the team’s Development Operations (DevOps) model. The framework enables agility and flexibility in responding to changing demands and drives resource planning for the upcoming year.• Co-led the development of resource management processes which integrate with GO System’s project management framework. The process allows GO Systems to forecast resource demands over a rolling year.• Responsible for handling the launch of new AWS products Amazon Chime and WorkDocs globally to Amazon and its subsidiaries. Emerging from that effort came Global IT’s AWS Product Adoption program.• As a member of Global IT’s AWS Product Adoption program I was the lead responsible for translating operational requirements into technical features and prioritizing their development with each respective AWS product team (Chime, WorkSpaces, WorkDrive, QuickSight, Alexa for Business, etc). In addition, responsible for driving legal reviews of each AWS product with AWS Legal across multiple organizations.• Interim manager over GO Systems Engineering sub-team from May to September 2018 while permanent manager was determined. • Completed AWS Certification for AWS Certified Solutions Architect - Associate.• Completed AWS Certification for AWS Certified SysOps Administrator - Associate.

Project Manager with Arvest's IT Project Management Office (PMO). • IT Project manager responsible for necessary technical activities for upgrading Arvest’s ERP platform from Lawson 9.1 to Infor Lawson 10. Success prevented support surcharges for maintaining an end-of-life (EOL) product version and enabled implementation of additional services. Project delivered June, 2017. See Projects section for additional credits.• IT Project manager leading replacement of Arvest’s RSA based customer authentication service with Ping/Symantec based solution. Goal is to end reliance on an EOL product line and increase the number of industry standard authentication services for Arvest’s expanding digital services offering.

My position with Sam's Club was eliminated after a strategic response to poor channel performance. This required Sam's Club and Walmart leadership to eliminate about 10% of their corporate positions at the Sam's Club's Home Office. I took the opportunity during my time off to earn my PMP and CSM certification along with receiving formal training to reinforce my Amazon Web Service knowledge and experience.• Node.js Training - Code School - April 2016• JavaScript Training - Code School - April 2016• *Amazon Web Services - Technical Essentials Training - ExitCertified - April 2016• *Amazon Web Services - Systems Operations Training - ExitCertified - May 2016• *Amazon Web Services - Systems Operations Fundamentals Training - Cloud Academy - May 2016• Project Management Training - 45 PDUs - PMTraining - June 2016• Completed Project Management Professional (PMP®) Certification - August 2016• Completed Scrum Master (CSM) Certification - September 2016• Re-development of my professional website and migration to AWS. Involved creating a AWS Cloudformation template for commissioning EC2, ELB, S3, Code Pipeline, CodeDeploy, Cloudfront, RDS, and IAM resources for hosting my website.* Completed all associate level AWS certifications between 2017 and 2018.

• Led a 26-member cross-divisional team that delivered a solution to attribute online sales to physical stores, encouraging associate online referrals with a potential sales increase of 30%.• Delivered compliance initiative required for associates deducting membership fees from their payroll mitigating loss of potentially $5,000,000 in membership fees and $1,200,000,000 in merchandise sales.• Served as the technical project lead for the re-launch of “Club Pickup”. Delivered $500,000,000 USD in sales within the first year.• Delivered prepaid option for customers ordering tires online from an extended supplier catalog. Reduced order abandonment by $1,200,000 USD

• Developed reporting solution for the membership team. This decreased response time of home office associates which reduced sales issues by 35%.• Designed and developed automated field report to identify over-ordering of fresh merchandise which resulted in a $12,000,000 cost reduction within the 1st year.• Developed metrics and reports for the company’s self-checkout proof-of-concept project. These metrics were used to gauge the progress of the initiative and eventually resulted in the decision to rollout the solution.

• Developed project plan, timeline, and resource estimation for modernizing Walmart’s Event and Capacity Management platform utilizing HP OpenView product line and collaborating with architecture, application, and infrastructure teams.

• Developed automation for managing HP Performance Agents on both new and existing servers which reduced the time required for both deployment and support readiness.

• Supported Hewitt Packard’s OpenView Performance Agent on ~50,000 servers and company’s enterprise systems management (ESM) agent on 200,000 workstations. Designed self-heal tools, using Visual Basic, Shell, and Perl for common issues.• Managed company’s IBM Netcool, ESM agent, and Microsoft Operations Manager (MOM) infrastructure, company’s IT health-monitoring system.• Performed programming, deployment planning, and on-call support.

Developed and demonstrated tele-presence systems for material analysis and portable medical monitors for military application.Haptic Feedback : http://www.actapress.com/Abstract.aspx?paperId=22469