William Hadley Email & Phone Number

Muskogee, Oklahoma, United States

619 North Main Street, Muskogee, Ok 74401

Green Country Behavioral Health Services\Muskogee County Head Start

-- Responsible for the Infrastructure and management of the network, Telecommunications (Avaya Phone System and Barracuda Cudatel Phone System), Site to Site VPN-- Managing multiple domains and servers. This includes Microsoft Exchange, Microsoft Dynamics, Unitime, Microsoft SharePoint as well as other servers.-- Troubleshooting and performing diagnostics on the network and servers.-- Technical Support for 12 Sites-- Hardware/software installation, diagnostics and troubleshooting. Includes: PCs, Laptops, Tablets, Computer Peripherals, Networking and Server devices, Telecommunications devices, Printers, Fax Machines, Scanners and other devices.-- Fulfills Helpdesk request via Solar Winds Helpdesk software

Cherokee Nation W.W. Hastings Hospital

PC setup and Deployment with WDS and SCCM, Laptop Setup/Configuration/Deployment, Mobile Cart Setup/Configuration/Deployment, Thin Client Setup/Configuration/Deployment, Enterprise wireless Configuration/Troubleshooting, Windows Server 2k3/2k8 Maintenance, Racking Servers, Network maintenance, Cable Management, Panduit Cable installation/Maintenance, Cable Termination, Fiber Termination, Active Directory Management, Windows Print Server Management, Microsoft Windows Terminal Virtual Servers with Microsoft Windows Hyper V, Traveling to Remote sites for technical support. Implementation of Wireless aboard EMS trucks as well as wirelessly Transmitting EKGs from the equipment to the EMR program, EMS Mobile printing, On Call Rotation (1week periods), Cisco VPN support, some Cisco and HP Switch Configuration.

Cherokee Nation W.W. Hastings Hospital

-- Answering Phones-- iSupport Ticket Administration. Creating and assigning tickets to 2nd and 3rd tier staff.-- Replacement of Computer periphrial hardware-- Software and Hardware Installation-- Software and Hardware Troubleshooting-- Remote support and assistance (Real VNC/SCCM Remote Viewer)-- Active Directory Management (Creating/moving Computer and user objects)-- Reset Users passwords for Active Directory and our medical records system(EHR/RPMS)-- Adding Users to Groups and Security Groups-- Imaging PC's using (WDS)Windows Deployment Service-- Replacing phone handsets and handset cables-- Software Troubleshooting Includes:---- Microsoft Office---- EHR/RPMS---- DIA RIS---- iCare---- CO-Pilot---- Policy Tech---- Vista Imaging---- other software-- Other Duties as assigned

-- Answered Phone calls and E-mails.-- troubleshooted customers problems over the phone.-- Customers issues consisted of: Modem issues, IPTV issues, Telephone issues, Router issues.-- Administered tickets via Microsoft Access and a custom made interface created by the GM.-- Dispatched tickets to tier 2 and tier 3 Technicians as needed.-- Dispatched Technicians as needed to resolve issues during the weekends and holidays.-- Tested Modems/routers for problems. Reconfigured/reused modems/routers that were good.-- Tested (IPTV)"Set-Top" boxes for problems.-- Reloaded firmware and resused "Set-Top" boxes that tested good.-- Worked with brands such as Comtrend, Entone, Amino, Westell.-- instructed customers on how to use their TV "Set-Top" boxes.-- Recieved training on the following:---- Repair copper telephone lines---- Splice Fiber Optic Cable---- Cable Customers home/business for phone/internet/tv---- used Copper Telephone wire, Category 3,5/5E/6 and Coax(RG59/6/6QS) Cable---- Install Phone service, DSL and "Set-Top" Boxes for IPTV

Information Technology, Information Technology

Activities and Societies: Business Professionals Of America

Education record