❖ Maintains high level of customer service (ESQI) ❖ Responsible for running day to day rental operations. ❖ Answers phones, makes reservations, and writes rental contracts ❖ Helps manage vehicle fleet (oil changes, recalls, regular maintenance) ❖ Trains new employees to use software and write contracts ❖ Responsible for implementing management strategies for maximizing customer service scores as well as the number of vehicles on the road (Days Earned %) ❖ Goes on sales and service calls to help expand business and grow the branch’s fleet ❖ Responsible for working with insurance companies, body shops, and dealerships to set up billing and to ensure a customer’s needs are met ❖ Maintains a healthy relationship with dealerships and corporate offices to ensure Enterprise is the first choice for car rental ❖ Manages staff to organize customer pickups/drop-offs, picking up cars from offices/body shops/dealerships, as well as staging cars so they are ready for the next business day

Approached & assisted new customers that entered the dealership.Determined the needs of the customer by listening & asking questions.Perform walk-around with customer and demonstrate features of suitable automobiles.Effectively negotiate & close automotive sales.Ensured the customer understands the vehicle’s operating features, warranty & paperwork.Maintained an owner follow-up system that encouraged repeat business and referrals.

Cared for animals by performing such tasks as feeding, mucking out & caring for sick animals.Plowed fields, sowed, tended harvested crops and spread fertilizer and sprayed crops.Drove and maintained tractors and combine harvesters and other vehicles.Maintained farm buildings, landscaped around farmhouse, put up and mended fences

Created and managed multiple social media accounts. Dealt heavily with client relations. Wrote for multiple blogs and social media accounts. Designed logos for various companies.Event photography Immersed in Microsoft office, Adobe Photoshop, InDesign, cloud computing software, and basic research and evaluation.