William Hannah Email & Phone Number

● Collaborated with cross-functional teams on various projects, successfully gathering, documenting, and validating requirements to ensure alignment with business goals and objectives.● Facilitated Agile ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives, ensuring adherence to Scrum practices.● Implemented effective metrics tracking, leading to a 25% improvement in sprint velocity and enhanced predictability of project timelines.● Led… Show more ● Collaborated with cross-functional teams on various projects, successfully gathering, documenting, and validating requirements to ensure alignment with business goals and objectives.● Facilitated Agile ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives, ensuring adherence to Scrum practices.● Implemented effective metrics tracking, leading to a 25% improvement in sprint velocity and enhanced predictability of project timelines.● Led resolving claims for UPC (Uninsured/Underinsured Motorist Property Damage) cases that went insolvent, ensuring a fair and equitable outcome for all parties involved.● Successfully negotiated with Public Adjusters and Law Firms, demonstrating effective communication and mediation skills to bring claims to a successful closure and avoid protracted legal disputes.● Collaborated with the Release Train Engineer (RTE) in executing PI planning and release planning activities, employing the Scaled Agile Framework (SAFe) to achieve continuous and timely delivery. Show less

● Championed the adoption of Agile frameworks and practices, resulting in a reduction in project delivery time and an increase in customer satisfaction.● Collaborated with Product Owners and stakeholders to prioritize and groom the product backlog, ensuring alignment with strategic business goals.● Facilitated effective communication between teams and stakeholders, resulting in a 20% improvement in project alignment with business priorities.● Coached and mentored cross-functional… Show more ● Championed the adoption of Agile frameworks and practices, resulting in a reduction in project delivery time and an increase in customer satisfaction.● Collaborated with Product Owners and stakeholders to prioritize and groom the product backlog, ensuring alignment with strategic business goals.● Facilitated effective communication between teams and stakeholders, resulting in a 20% improvement in project alignment with business priorities.● Coached and mentored cross-functional teams in Agile principles, fostering a culture of self-organization, accountability, and transparency, resulting in an increase in team morale and collaboration.● Orchestrated the deployment of a virtual desk to manage property claims efficiently, streamlining processes for swift resolutions.● Analyzed investigative findings, promptly reporting conclusions and recommendations to facilitate timely decision-making. Show less

● Championed the adoption of Agile frameworks and practices, resulting in a reduction in project delivery time and an increase in customer satisfaction.● Proactively cleared impediments faced by the Scrum team and addressed blockers promptly, resulting in a 30% reduction in project delays and improved overall team efficiency.● Fostered effective communication and clear user stories, reducing project defects and misses, measured through decreased post-release issues and a higher rate of… Show more ● Championed the adoption of Agile frameworks and practices, resulting in a reduction in project delivery time and an increase in customer satisfaction.● Proactively cleared impediments faced by the Scrum team and addressed blockers promptly, resulting in a 30% reduction in project delays and improved overall team efficiency.● Fostered effective communication and clear user stories, reducing project defects and misses, measured through decreased post-release issues and a higher rate of user story acceptance.● Promoted continuous improvement within the team by utilizing retrospectives and planning meetings to introduce best practices, contributing to increased team morale● Spearheaded the deployment of a virtual desk for handling American Family and Homesite claims, utilizing the Guidewire claims center.platform to streamline processes and ensure efficient claims management.● Analyzed information gathered from investigations, promptly reporting findings and recommendations to support informed decision-making.● Built and led high-performing teams, fostering collaboration and implementing professional development programs that resulted in a 30% increase in team productivity.● Introduced and coached teams on continuous integration and pair programming, fostering knowledge sharing and building high-quality code. Show less

● Conducted comprehensive residential and commercial field property inspections, leveraging Xactimate software to assess damages and determine liability.● Proactively monitored and mitigated project risks, resulting in a substantial reduction in project risks and consistent achievement of milestones.● Utilized Earned Value Management (EVM) techniques to track project performance against baseline plans, providing accurate and timely reporting on project progress and financial… Show more ● Conducted comprehensive residential and commercial field property inspections, leveraging Xactimate software to assess damages and determine liability.● Proactively monitored and mitigated project risks, resulting in a substantial reduction in project risks and consistent achievement of milestones.● Utilized Earned Value Management (EVM) techniques to track project performance against baseline plans, providing accurate and timely reporting on project progress and financial metrics.● Successfully managed and controlled project scope, utilizing effective change management processes, resulting in a reduction in scope creep and project deviations.● Maintained acceptable product quality through strict compliance with established Best Practices of the client and Provencher & Company, ensuring consistency and accuracy in claims processing.● Conducted regular project status meetings and provided updates to stakeholders, resulting in a 98% satisfaction rate among stakeholders.● Rigorously managed project budgets, tracking expenditures, forecasting costs, and implementing cost-saving measures, achieving an impressive 20% under-budget performance across multiple projects Show less

• Deployment of virtual desk to handle property claims.• TRAINER & DESK ADJUSTER & FIELD• Wrote & reviewing estimates for fire, water, vandalism, and burglary damage.• Analyzed information gathered by investigations and reported findings and recommendations.• Negotiating with contractors to complete supplements. • Examined documents to determine degree of risk from such factors as applicant financial standing to value and condition of property.• Declined excessive… Show more • Deployment of virtual desk to handle property claims.• TRAINER & DESK ADJUSTER & FIELD• Wrote & reviewing estimates for fire, water, vandalism, and burglary damage.• Analyzed information gathered by investigations and reported findings and recommendations.• Negotiating with contractors to complete supplements. • Examined documents to determine degree of risk from such factors as applicant financial standing to value and condition of property.• Declined excessive risks and fraudulent claims.• Calculated repair estimates, property measurements, construction quality, and liability limits.• Issuing payments for property damage to the insured, and service vendors.• Reviewing blueprints and engineer reports for building codes.• Managing incoming documentation from insureds, contractors, and public adjusters.Key Results: Closing claims in a face pace environment for hurricane season, and daily claims Show less