As the Manager of Identity Services at New American Funding, I am tasked with overseeing the control of identity services and solutions for our organization. This entails the architectural design, engineering, and management of security solutions for identity across a spectrum of functions, including 4000 employees, external customer-facing applications, and over 100 Software-as-a-Service (SaaS) applications. My primary objective is to fortify and streamline the security posture of our organization by securing and automating all products.•Collaborate with renowned organizations including CrowdStrike, Ping Identity, Authomize, and other industry leaders to establish a robust security platform for both workforce and consumer-facing platforms. This collaborative effort ensures real-time response capabilities, fortifying our organization's security posture and enhancing our ability to safeguard critical assets.•Successfully orchestrated the transition of New American Funding's identity solution from Okta to Ping Identity, encompassing the migration of over 100 applications and user access controls.•Implemented automation processes for onboarding and security procedures through Ping Davinci, which included device posturing, account creation, and access termination upon employee departures.•Maintained meticulous control over contractor access for our existing partners, validating access and promptly revoking it upon termination of our business relationships.•Effectively managed a dedicated team of Security Analysts and Engineers, ensuring the highest levels of security and system updates while continuously providing vital updates to our organization.•Spearheaded the enhancement of company security and user access by integrating cutting-edge technologies such as passwordless FIDO authentication and attribute-based access through automation.

In my role as Manager of Cloud Engineering at Knowbe4, I led a dynamic team of Cloud Engineers responsible for the maintenance of access management and internal Software-as-a-Service (SaaS) solutions for over 1400 employees in a rapidly evolving high-tech environment.• Developed and led a world-class team that excelled in identifying, diagnosing, and implementing industry-leading solutions to enhance the security and automation of Knowbe4's internal systems.• Established strong relationships with company stakeholders to identify cutting-edge technologies that would enhance organizational services during a pivotal Initial Public Offering (IPO).• Successfully identified, proposed, and implemented the Sailpoint Identity Management Solution for 30 primary systems, with future plans for full automation encompassing up to 180 SaaS applications.• Initiated the migration from OneLogin to Okta, strategically addressing initial setup challenges, devising a comprehensive migration plan, and laying the groundwork for seamless production implementation.•Expertly managed over 10 concurrent projects, overseeing multiple teams utilizing Atlassian Products to define long-term project objectives and realistic timelines. Maintained a high level of leadership throughout project lifecycles, ensuring the fulfillment of primary objectives.• Assumed responsibility for all Google-related services, including GWS, GCP, GAT+, and AFI, to guarantee robust security and ownership over essential assets such as email, internal storage solutions, Google hardware, and more. Collaborated closely with Infosec to maintain security across internal employees, contractors, and vendor access.

Supervised team to maintain 99.9% up time for 350+ employees at 27 sites across North America for various technical and VOIP Solutions, and internal revenue generating applications to maintain operational efficiency. Developed relationships with business stakeholders to provide feedback, improvement requests, and resolve technical issues to refine applications. Oversaw IT incidents in company communication in coordination with key stakeholders to address issues within product SLA’s. Installed collaboration tools such as Google Apps, Zoom, Atlassian Jira, Okta, Slack and Confluence along with strategic management of full transition and delegation of tasks to chosen teams. • Devised and led transition of onsite Exchange 2010 server to 3rd party cloud Exchange 2013 system for movement of over 500 mailboxes.• Devised and executed disaster recovery plan to successfully transition over 150 employees to full-time work from home environment within two weeks.• Designed and Implement Okta Single Sign On with over 27 unique applications using multiple authentication methods for both internal and external userbase• Researched latest technologies to advise and implement new applications or hardware for increase in productivity in ongoing or new projects.• Conducted full security audit and built out new security guidelines to protect company from data breaches, targeted phishing attacks, and infiltration software (virus, malware, etc.)

Employed part of team to transfer entire organization to Google applications including Gmail and Google Drive. Coordinated with IT Services teams globally such as United Kingdom, Sri Lanka, Australia, to facilitate high level IT services and maintain employee productivity. Supervised departmental budget and provisioning of hardware and software products such as Apple, Adobe, Microsoft, and Virtual Software for business groups across Pearson eCollege. Conducted executive coaching on all products to ensure efficient flow of operations and communications. • Headed and facilitated migration of 35K employees from Exchange to Google Suite successfully for performance and work experience improvements.• Administered internal hardware, applications, and security, such as Domain Controllers/Active Directory, ServiceNow, VOIP call center solutions and large enterprise conference room setups.• Oversaw Casper 8.62 servers for software implementation, OSX Security, and hardware support for Apple Products.

Supervised transfer of Support Center from Remedy 3 to Remedy 7.6 to maintain smooth data transfer. Managed migration of existing knowledge base, full ticket data, and department mentorship on app changes to update. Evaluated data from system outages and issued real time reports on revenue loss due to Insurance Agent Systems failures.• Ensured over 90% customer satisfaction rates consistently.• Headed team to redevelop full knowledge base system to facilitate 30K+ internal and external insurance agents.• Maintained lead engagement role with data center to provide performance updates for internal and external systems.