As an OnStar Account Manager your key performance indicators will revolve around *customer acquisition for OnStar* and Connected Services throughout a designated local territory of *non-GM franchise automotive dealerships*, independent automotive dealerships, automotive service centers, car washes, and other automotive related businesses.

Receive and process orders to customers’ specifications; Monitor inventory usage and stocking levels for customer specific items to insure sufficient inventory for timely delivery; Acted as the liaison between multiple departments

• Oversaw a territory made of 500+ customers, generating over $7M annually in sales and averaging just under $1M in GP year over year.• Heavy client and vendor relations via phone and email with end-users, retailers, distributors, and C- level executives• Acted as the liaison between multiple departments including: Supply Chain, Logistics, Warehousing, Customer Service • Assisted with the prospecting of new clients• Handled the logistics for shipping, receiving, and routing• Managed all quoting, pricing, and order processing

Managed team at 1500+ acre landfill serving multiple counties and large corporate accounts including US Steel, Advanced Disposal, Alabama Power. Resolved customer service issues. Oversaw billing and accounts receivable for a large number of hauling and disposal accounts, with an average monthly revenue of $175,000+. Improved internal processes such as monthly billing and account management. Co-created billing reports with CFO. Assisted bankruptcy controller in the post-purchase transition.

Worked on general home repair projects. Worked independently and within a team. Accurately determined measurements and dimensions. Consulted with project leads and homeowners on expectations and specifications.

Managed in-house entertainment for two locations. Quickly and accurately calculated player winnings and kept tables active. Related well with all personalities and handled difficult situations with regard.

Developed a team of 10-15 customer service representatives; coached on customer relations, resolving issues, and handling difficult situations. Organized and monitored team daily on objectives, goals, and success metrics. Handled team's escalated calls, complaints, and questions. Specialized in billing support, supporting center on needing in-depth critical analysis. Created plans of action in order

Monitored actions of staff and customers to ensure that health standards and alcohol regulations are obeyed. Ensure food was being prepared and presented per specifications. Directed cleaning of kitchen/dining areas to sanitation standards.