William Hatcher Email & Phone Number

Charlotte, North Carolina, United States

Atlanta Metropolitan Area

Greater Atlanta Area

•Managing all customer facing store merchandising; including placement of new receipts, visual presentation, floor sets, customer Omni experience and more to drive store profitability.• Recruit, interview, and select and retain quality associates and ensure all positions are filled in a timely manner.• Maintain high store associate engagement. Provide efficient, timely communication of policies and other information.• Manage and lead entire store when store manager is not available.• Identify store and team needs and drive solutions to enhance store profitability.

Bristol, Tennessee

Bristol, Tennessee

Bristol, Tennessee

Sales Manager over Cosmetics, Ladies Shoes, Handbags/Accessories, Fine Jewelry and Fashion Jewelry Departments•Meets or exceeds area sales goals through the training, coaching and managing of sales associate staff. •Ensure that sales associates understand the stores selling expectations along with our corrective action process. Provides training, coaching, and communication of our Relentless Customer Care program with the sales associate staff, to insure associates exhibit the key behaviors needed in delivering relentless customer care.Motivates and coaches sales associates to meet or exceed credit goals•Ensure shrinkage control in their area through the continual management of associates.Ensure that clientelling efforts meet store expectations. Train and coach associates on the features and benefits that clientelling can produce.•Executes company and division directed floor setsMerchandising & PresentationWorks with the visual team to ensure that sales associate standards training takes place on a regular basis, and that new-hires participate in this training once they come on the sales floor.•Works in conjunction with the OTM and visual coordinators, where appropriate, to support overall merchandise presentation of the store.•Maintains a safe shopping and working environment.•Recognizes associate performance and motivate sales associates to improve sales and customer service.•Recruits, interviews, select and retain quality associates and ensure all positions are filled in a timely manner.Provides effective coaching to improve performance of all area sales associates.Utilizes the corrective action process and or the monthly status checks to document and coach poor performers.Maintains a high level of store morale through efficient, timely communications of policies and other information. Follow through on all concerns or problems that develop within the selling area.

Bristol, Tennessee

Sales Manager over Children's, Home, Intimate Appareal, and Cuvry Plus Size Departments•Meets or exceeds area sales goals through the training, coaching and managing of sales associate staff. •Ensure that sales associates understand the stores selling expectations along with our corrective action process. Provides training, coaching, and communication of our Relentless Customer Care program with the sales associate staff, to insure associates exhibit the key behaviors needed in delivering relentless customer care.Motivates and coaches sales associates to meet or exceed credit goals•Ensure shrinkage control in their area through the continual management of associates.Ensure that clientelling efforts meet store expectations. Train and coach associates on the features and benefits that clientelling can produce.•Executes company and division directed floor setsMerchandising & PresentationWorks with the visual team to ensure that sales associate standards training takes place on a regular basis, and that new-hires participate in this training once they come on the sales floor.•Works in conjunction with the OTM and visual coordinators, where appropriate, to support overall merchandise presentation of the store.•Maintains a safe shopping and working environment.•Recognizes associate performance and motivate sales associates to improve sales and customer service.•Recruits, interviews, select and retain quality associates and ensure all positions are filled in a timely manner.Provides effective coaching to improve performance of all area sales associates.Utilizes the corrective action process and or the monthly status checks to document and coach poor performers.Maintains a high level of store morale through efficient, timely communications of policies and other information. Follow through on all concerns or problems that develop within the selling area.

Bristol, Tennessee

Sales Manager over Women's Department•Meets or exceeds area sales goals through the training, coaching and managing of sales associate staff. •Ensure that sales associates understand the stores selling expectations along with our corrective action process. Provides training, coaching, and communication of our Relentless Customer Care program with the sales associate staff, to insure associates exhibit the key behaviors needed in delivering relentless customer care.Motivates and coaches sales associates to meet or exceed credit goals•Ensure shrinkage control in their area through the continual management of associates.Ensure that clientelling efforts meet store expectations. Train and coach associates on the features and benefits that clientelling can produce.•Executes company and division directed floor setsMerchandising & PresentationWorks with the visual team to ensure that sales associate standards training takes place on a regular basis, and that new-hires participate in this training once they come on the sales floor.•Works in conjunction with the OTM and visual coordinators, where appropriate, to support overall merchandise presentation of the store.•Maintains a safe shopping and working environment.•Recognizes associate performance and motivate sales associates to improve sales and customer service.•Recruits, interviews, select and retain quality associates and ensure all positions are filled in a timely manner.Provides effective coaching to improve performance of all area sales associates.Utilizes the corrective action process and or the monthly status checks to document and coach poor performers.Maintains a high level of store morale through efficient, timely communications of policies and other information. Follow through on all concerns or problems that develop within the selling area.Works with Lead Scheduler to develop weekly schedules that match staffing to customer traffic and sales

Bristol, Tennessee

Bristol, Tennessee

Bristol, Tennessee

Grand Open StoreFull-Time Sales AssociateMen's ShoesMen's Polo Specialist