Executive Director for Database Management Team and Quality Assurance Team for the New York City Small Business Services' Workforce Development Division• Senior Product Owner for Agency-developed and maintained database management system (DBMS) software.• Oversaw 2.0 re-launch of the Agency DBMS from Dec 2018 to Jan 2020, as well as ongoing subsequent releases of enhancements and bug fixes.• Lead Azure DevOps scrum sessions, facilitate enhancement previews, run bug reviews, engage in solutioning sessions, and other agile activities. • Conduct User Acceptance Testing for bug fixes, enhancements, and new developments. • Conduct smoke testing for DBMS functionality post-release.• Manage Data Reporting Team of 3 for internal/external requests and responses. • Manage Quality Assurance Team of 4 for Agency Vendor management and accountability.

• Project Lead for Customer Satisfaction Surveying throughout all Workforce1 Career Centers via the Satmetrix Net Promoter Scoring system. • Create, distribute, and analyze customer satisfaction data for each Center as well as across the system, including management of "Detractor" (dissatisfied customer) response and outreach efforts. • Perform onsite monitoring at Workforce1 Career Centers to ensure Vendor compliance with Workforce Investment Act (WIA) and Workforce Innovation and Opportunity Act (WIOA) requirements.• Conduct onsite observation of service delivery at Career Center locations to inform operational improvements, monitor adherence to Small Business Services (SBS) policies, and improve customer experience.• Provide real-time coaching to Center staff during observation periods. • Design, create, and implement policies as well as the monitoring tools to collect, analyze, and present data to stakeholders.• Utilize a variety of quantitative and qualitative methods to analyze diverse data sets, such as statistical and survey analysis.• Compile data from quality assurance monitoring and observation, create reports for stakeholders, detailing findings and recommendations clearly and concisely.• Regularly collaborate with SBS’s Program Operations Unit and participate in the development and communication of corrective actions originating from quality assurance observation and monitoring activities.• Works closely with the Executive Director of Quality Assurance to refine methods for collecting and analyzing service delivery observation data and customer service feedback

• Conducted budgeting, payroll management for staff, and accounting for a $500,000 per year organization• Supervised of 11 full time employees, 20+ interns, and 100+ volunteers• Oversaw $300k in annual grants budgeting, management & compliance, including $150k State/Federal grant• Fundraised roughly 30% of annual operating revenue via direct outreach, special events & ongoing campaigns• Managed board development: rewrote organization’s Bylaws, instituted improvements in Board Meeting management and attendance, researched and recruited to fill Board vacancies

• Conducted grants research, writing, funding reimbursement, and budgeting, securing $50k+ in new funding • Developed organizational budget with dedicated cost-centers and funding streams were delimited

• Conducted quantitative & qualitative statistical analysis of program data; regression models, projections, forecasting, etc.• Develop logic models, performance benchmarks, and measurement tools for 36 programs• Assist in development & maintenance of agency-wide Performance Dashboard; 600+ data points per month• Develop, refine, administer, and record client surveys for statistical analysis & inclusion in research• Point of Contact for US Substance Abuse and Mental Health Administration (SAMHSA) program reporting.

• Accurately administer $27+ million in public funds for the 2009/ 2009A Election Cycles• Oversaw 5 Compliance Analysts, reviewing 350+ campaigns over 16 filings in election cycle• Prepare & present payment and audit recommendations to senior management and Agency Board members• Update payment review standards & train Analysts and Auditors on the standards• Uncovered software error that directly saved $15,000 in taxpayer money

• Review campaign financial disclosures to ensure compliance with City Campaign Finance Act and Board Rules• Use proprietary software to audit campaigns’ financial disclosures

• Analyze NGO’s, City & State Agencies’, and New York City & State budgets to support CBC research• Assist editing white papers and other documents to conform with CBC Standards

• Analyze grantee logic models for Atlantic Philanthropies and recommend improvements• Perform and assist in qualitative research interviews, transcription of all interviews

• Assist in conversion of historical documents into new Access Database• Troubleshoot new database for functional errors & assist in resolution of errors.