• Assign employees to specific duties. • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised. • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. • Instruct staff on how to handle difficult and complicated sales. • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise. • Enforce safety, health, and security rules. • Monitor sales activities to ensure that customers receive satisfactory service and quality goods. • Plan and prepare work schedules and keep records of employees' work schedules and time cards. • Establish and implement policies, goals, objectives, and procedures for their department. • Inventory stock and reorder when inventory drops to a specified level. • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate. • Review inventory and sales records to prepare reports for management. • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business. • Plan budgets and authorize payments and merchandise returns. • Examine products purchased for resale or received for storage to assess the condition of each product or item. • Estimate consumer demand and determine the types and amounts of goods to be sold. • Keep records of purchases, sales, and requisitions. • Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy. • Formulate pricing policies for merchandise, according to profitability requirements.

Generates new sales leads and assists customers with their motorcycle sales questions potentially leading to the purchase of a new or pre-owed Harley-Davidson.Promoting a positive experience for the customer through high quality, proactive sales techniques. Establish a buying time line and ask for the sale. Introduce customers to each dept. as required while utilizing the customer path. Provides prompt, dependable high quality service to (internal and external) customers. Maintain clean and efficient facilities.

•Greet customers and assist them with any inquiries they may have •Perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle. •Consult with customer on applicable service specials. •Document declines for services and ask for follow-up on future service considerations •Keep customer informed on completion times, service expenses, and possible changes. •Service Advisors remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed. •Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. •Spend quality time building relationship with the customer. •Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.

•Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.•Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.•Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.•Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.•Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.•Provides sales management information by completing reports.•Updates job knowledge by participating in educational opportunities; reading professional publications.•Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Salesman of the Month - May 2009

•Greet customers and assist them with any inquiries they may have •Automotive Assisstant Service Advisors perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle. •Consult with customer on applicable service specials. •Document declines for services and ask for follow-up on future service considerations •Keep customer informed on completion times, service expenses, and possible changes. •Service Advisors remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed. •Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. •Spend quality time building relationship with the customer. •Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.

Generates new sales leads and assists customers with their motorcycle sales questions potencially leading to the purchase of a new or pre-owed Harley-Davidson.Promotes a positive experience for the customer through high quality, proactive sales techniques. Establish a buying time line and ask for the sale. Introduce customers to each dept. as required while utilizing the customer path. Provides prompt, dependable high quality service to (internal and external) customers. Maintain clean and efficient facilities.

•Greet customers and assist them with any inquiries they may have •Perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle. •Consult with customer on applicable service specials. •Document declines for services and ask for follow-up on future service considerations •Keep customer informed on completion times, service expenses, and possible changes. •Service Advisors remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed. •Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. •Spend quality time building relationship with the customer. •Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.General Motors Mark of Excellence Award Winner 2001,2002,2003, and 2004

•Greet customers and assist them with any inquiries they may have •Automotive Assisstant Service Advisors perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle. •Consult with customer on applicable service specials. •Document declines for services and ask for follow-up on future service considerations •Keep customer informed on completion times, service expenses, and possible changes. •Service Advisors remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed. •Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. •Spend quality time building relationship with the customer. •Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.

•Greet customers and assist them with any inquiries they may have •Perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle. •Consult with customer on applicable service specials. •Document declines for services and ask for follow-up on future service considerations •Keep customer informed on completion times, service expenses, and possible changes. •Service Advisors remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed. •Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. •Spend quality time building relationship with the customer. •Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.