• Re-Engineer, Re-Design and develop a 15 year old platform with a leading brand in the hospitality industry while incorporating a proprietary selection algorithm as a foundation of the experience • Provide a business perspective within the development process while developing and tracking towards KPIs that measure overall business performance • Develop and maintain multiple product roadmaps for collaborative teams engaged in dispersed activities competing for engineering prioritization • Establish, train on and foster the adoption of an organizational PMO focused on project and product work• Represent the product team at various conferences, industry events, and demonstrate the product value in alignment with the Sales organization for prospective customers • Facilitate a range of discovery and validation research exercises in collaboration with UX to obtain insights beyond usage analytics to ensure features account for proper usability

• Product and Program Manager and thought leader for a range of Clients from eCommerce to Finance and NPO’s resulting in a Portfolio $3m+ • Own the entire SDLC process for client projects from requirement gathering workshops estimates for proposals and product backlog, roadmaps and release plan management• Incorporate design teams to create wireframes, mockups and prototypes while running agile ceremonies with globally-distributed team members and curating user preference data via Usability Testing sessions • Provide sprint-based product demos and presentations to clients while facilitating regular communication and project health metrics across Stakeholder groups• Client coaching to become Agile leaders within their Industry including Agile best practices, tools and techniques.

• Product and Program Management of a $12m+ Portfolio focused on Creative & Technology solutions with Clients in a variety of verticals (finance, retail, manufacturing, construction, healthcare) • Supervision and resource management of up to eight Project Managers and up to thirty Developers within my Portfolio • Partnered with Business Development to scope, estimate and acquire new projects on an ongoing basis for new and recurring Client partners, accountable for $2m+ in sales• Reviewed contracts and junior – mid-level PM staff project plans to ensure they were well-defined, the necessary tasks/deliverables were accounted for, risks were communicated, and had appropriate staffing & durations• Managed a $750k development and enhancement efforts of an internal website solution with an ROI of $2m per year• Ensured my Program teams stayed on budget and were in full control of all upcoming tasks, deliverables, decisions, and risks while properly communicating with their Client(s)

• Implementation and management of an Agency-wide workflow routing & approval product (LoadingDoc) with ROI of over $1m per year • Trained and enforced Agency business processes along with end-to-end TQM results through BI reporting • Collaborated on system enhancement and new feature requirements with Client, Agency and B2B2C stakeholders to facilitate organized Product Change Management • Formalized Agile SDLC analysis and development processes within the core team capabilities • Simultaneously manage multiple Agency and Client specific projects focused on financial processes and procedures • Coordinated RFP, development, configuration, training and roll out of various digital solutions • Lead post-implementation support teams covering varied applications across six business units

• Analyze business applications to support various levels of end users for 3 business units utilizing 9 systems (including proprietary ERP systems, Oracle eBusiness applications, and eCommerce websites). • Coordinate stakeholders in defining functional system specifications as well as performing post-deployment user testing • Authored process & procedure UI documentation for training, transition, and root cause analysis. • Utilize SQL query writing and execution to ensure data integrity, update records, and generate reports as required by the business teams. • Design and distribute Weekly Status Report to all levels of the business regarding current outstanding issues and system enhancements.