William Heaps Email & Phone Number

Groveland, California, United States

-Supervised a team of Site Directors, Program Managers, Gear/Intern Manager, Marketing Manager, and Administrative Assistants under the direction of the Executive Director.-Managed day-to-day operations of a comprehensive outdoor adventure and education organization, ensuring seamless coordination across all departments.-Established and maintained safety and risk management protocols and training programs, encompassing transportation, drug/alcohol policies, and standard operating procedures.-Managed Commercial and Wilderness Permitting activities, overseeing accurate reporting and statistical analysis.-Facilitated clear and effective communication among campers, parents, clients, and staff.-Played a pivotal role in crisis response and evacuation procedures, ensuring the safety and well-being of all participants.-Evaluated all programs, conducted comprehensive assessments, and provided recommendations for improvement.-Implemented automated systems using GMail, Google Sheets, and Zapier for paperwork filing, hiring processes, employee onboarding, and mailing lists.-Managed logistical operations including permitting, legal compliance, insurance issues, company vehicles, and coordination with National Park Service officials.-Conducted basic repairs and maintenance at the guide house property, ensuring facilities were operational and safe.-Oversaw inventory management and winterization of buildings and outdoor equipment.-Managed staff purchases and expenses, maintaining meticulous records and collaborating with the company bookkeeper for accurate financial reconciliation.-Implemented operational systems to collect, organize, and utilize customer data effectively.-Created and distributed detailed rosters for day hikes and overnight adventures, ensuring smooth logistics and participant safety.

Groveland, California, United States

-Managed program registrations, enrollments, and participant tracking, ensuring accurate reporting and compliance.-Updated and maintained rosters, client paperwork, and other records using both digital and paper-based systems.-Responded promptly to customer inquiries via email and phone, delivering exceptional service and addressing concerns related to Lasting Adventures programs.-Assisted in client sales by providing detailed information and resolving specific questions, contributing to increased client satisfaction and retention.-Handled billing, payment plans, refunds, and collections within the Xola booking system, ensuring accuracy and adherence to financial procedures.-Assisted in creating and sending emails for confirmations, camp paperwork, and urgent communications to ensure smooth program logistics.-Monitored enrollment numbers to maintain optimal group sizes and prevent overbookings.-Coordinated staff events and schedules, contributing to team cohesion and operational efficiency under the guidance of the Operations Manager or Executive Director.-Maintained open communication with Executive Director, Operations Manager, Program Managers, and administrative staff, fostering collaborative relationships and ensuring alignment of objectives.-Participated actively in team, department, and company meetings, supporting organizational goals.-Assisted in recruiting, training, and evaluating staff, providing support to ensure high-performance standards and adherence to organizational values.-Contributed to pre-season preparations and post-season shutdown activities, demonstrating commitment to operational excellence throughout the program cycle.-Managed multiple tasks independently, utilizing effective time management and problem-solving skills to achieve organizational objectives efficiently.

Groveland, California, United States

-Designed and implemented automation systems in Google Sheets using formulas, scripts, and macros, reducing manual labor by 6 hours weekly and enhancing overall efficiency.-Integrated multiple systems via Zapier to optimize inventory management, streamline communication with staff and clientele, and improve data accuracy, resulting in reduced costs and enhanced operational efficiency.-Developed custom automations utilizing APIs and Webhooks to streamline processes and boost productivity.-Provided exceptional customer service by promptly addressing client concerns via phone calls and emails, offering pricing information, solutions, and expert advice, ensuring high client satisfaction.-Conducted gear repairs and troubleshooting in the field, replacing broken parts as needed to maintain smooth operations and ensure customer satisfaction.-Managed recruitment, hiring, and training of five interns using Zapier, Google Workspace tools (Sheets, Docs, Meets, Calendar), Calendly, and TalentLMS, fostering their professional growth and supporting organizational development.-Built storage and shelving systems, performed repairs on plumbing, electrical, and cooling systems, and constructed sheds for gear and tools, adhering to safety standards and compliance regulations.-Led the transition from in-house HR, Payroll, and training to SaaS systems, improving administrative efficiency.-Managed perishable inventory levels effectively, ensuring optimal stock levels to prevent waste while meeting operational demands, thereby optimizing inventory management processes.-Demonstrated exceptional time management skills in a dynamic environment, maintaining flexibility to meet deadlines and deliver high-quality work consistently under pressure.

Groveland, California, United States

-Delivered exceptional customer service during multi-day backpacking excursions in the Yosemite National Park wilderness, addressing the emotional, physical, dietary, and medical needs of up to 13 guests.-Demonstrated professionalism and quick decision-making in handling both emergent and non-emergent situations, utilizing Wilderness First Responder training to ensure guest safety and well-being.-Educated guests on the importance of preserving public lands through the implementation of Leave No Trace ethics, fostering a sense of environmental responsibility and stewardship.-Provided guests with the knowledge and skills necessary for the proper use and care of personal gear, offering guidance on gear choices, pros and cons, and best practices for wilderness settings.-Constructed and maintained physical facilities, including a climbing wall, shed, shelving, laundry room, solar- composting toilets, and a fire-retardant separation wall, ensuring a safe and comfortable environment for staff.-Maintained clear and effective communication with guests, addressing their questions and concerns.-Consistently adhered to company policies and procedures, ensuring a consistent and high-quality experience for clients.-Diligently proofread all official documentation and materials, ensuring accuracy in all communications.

-Conducted 1:1 online English lessons for international children aged 5 to 16, tailoring instruction to their individual needs and abilities.-Utilized effective teaching techniques, such as "Total Physical Response", props, and engaging class materials, to enhance student engagement and understanding.-Overcame emotional and social barriers to facilitate improved pronunciation, comprehension, and fluency in English.-Researched and prepared lessons in advance to ensure a dynamic and interactive learning experience for students.-Provided timely and constructive feedback to parents, highlighting important moments in each lesson and offering specific areas for improvement.-Maintained a professional and supportive learning environment, fostering a positive and encouraging atmosphere for students.-Demonstrated strong communication skills, effectively interacting with students and parents to address any concerns or questions.-Consistently met or exceeded teaching requirements, delivering high-quality lessons and achieving positive student outcomes.

Tucson, Arizona Area

-Supported supervisory staff during events while serving food, maintaining a clean work environment, repairing equipment, and guiding clientele to and from various event locations.-Assisted clients during transportation to and from destinations, including interpretive services based on the route for each activity and catered to the event or interests of the guests.-Conducted set-up and take-down independent of supervision and effectively worked with a variety of contractors by getting to know their preferences and services.

Tucson, Arizona Area

-Engaged clients in meaningful outdoor recreation experiences in the greater Tucson area by catering the activity to their needs based on group size, physical ability, and interests.-Provided interpretive services while hiking, mountain biking, e-biking, and road biking.-Facilitated corporate team-building events and recreational outings, including bus tours to local museums, off-road e-biking through the desert, road biking along the river, and helping to conduct a series of team games inspired by stories of the wild west.

South Ogden, Ut

-Demonstrated proficiency in maintaining and repairing a wide range of equipment, including plumbing fixtures, electrical circuits, and machinery, ensuring operational efficiency and safety.-Conducted routine inspections and preventive maintenance tasks to identify and resolve potential issues before they escalated, minimizing downtime and operational disruptions.-Managed and executed building repairs and renovations, including carpentry, painting, and drywall repairs, to maintain a safe and aesthetically pleasing environment.-Implemented and enforced safety protocols and procedures, adhering to OSHA guidelines and company policies to maintain a safe work environment for staff and visitors.-Communicated maintenance updates and recommendations to management, facilitating informed decision-making and proactive maintenance planning.-Prioritized and executed facility maintenance projects based on thorough inspections and adherence to building and health codes, ensuring compliance and a safe environment for customers and staff.-Conducted extensive research to inform maintenance decisions, optimizing resource allocation and project outcomes.-Conducted regular inspections and hourly sweeps of restrooms, aisles, and floors, ensuring cleanliness and a pleasant shopping experience for customers.-Evaluated shelving for damage, weaknesses, and cosmetic defects, enhancing space utilization and store appearance.

Groveland, Ca

-Delivered exceptional customer service during multi-day backpacking excursions in the Yosemite National Park wilderness, addressing the emotional, physical, dietary, and medical needs of up to 13 guests.-Demonstrated professionalism and quick decision-making in handling both emergent and non-emergent situations, utilizing Wilderness First Responder training to ensure guest safety and well-being.-Educated guests on the importance of preserving public lands through the implementation of Leave No Trace ethics, fostering a sense of environmental responsibility and stewardship.-Provided guests with the knowledge and skills necessary for the proper use and care of personal gear, offering guidance on gear choices, pros and cons, and best practices for wilderness settings.-Constructed and maintained physical facilities, including a climbing wall, shed, shelving, laundry room, solar- composting toilets, and a fire-retardant separation wall, ensuring a safe and comfortable environment for staff.-Maintained clear and effective communication with guests, addressing their questions and concerns.-Consistently adhered to company policies and procedures, ensuring a consistent and high-quality experience for clients.-Diligently proofread all official documentation and materials, ensuring accuracy in all communications.

Garner, Nc

-Assisted clients in locating the correct merchandise for the job-Squared merchandise and stocked shelves to create a professional looking area-Loaded merchandise into client vehicles

Hurricane, Utah

-Provided therapeutic recreation programs for teenage girls with eating disorders, autism, ADHD, depression, anxiety, and other conditions, enhancing their quality of life and aiding in their reintegration into functional living.-Developed and implemented educational and therapeutic programs utilizing various forms of recreation such as art, music, rock climbing, and backpacking, fostering teamwork and promoting self-worth among clients.-Actively participated in weekly treatment team meetings, contributing clear, concise, and valuable input to enhance individualized treatment plans and improve client outcomes.-Effectively managed budgeted funds for outdoor activities, acquiring and maintaining necessary gear while consistently staying under budget.-Organized and executed bi-monthly individualized therapeutic activity plans for family visits, ensuring meaningful and impactful experiences for clients and their loved ones.-Maintained consistent and professional communication with managers and team members, presenting well- formulated plans to leverage skills and contribute to the improvement of treatment plans.-Demonstrated strong organizational skills, ensuring smooth coordination and execution of therapeutic activities and programs.-Diligently proofread all documentation and reports, ensuring accuracy and professionalism in all written communication.

Westminster, Co

-Planned 4 classes each week for 15 weeks-Authored 2 case studies and practiced 1:1 therapy-Utilized multimedia to create educational programs-Documented all interviews, assessments, and incidents in SOAP notes format

Provo, Utah

-Supervised evening activity and coed interaction to ensure safety-Assessed student needs to provide appropriate level of information or assistance-Oversaw classroom behavior of students to encourage a good learning environment

Granja Porcon, Cajamarca, Peru

-Redesigned website to facilitate the updating of information and organizing of reservations-Taught “Leave No Trace” principles to clients and guides-Developed interpretive information in both Spanish and English-Worked as a guide with local, regional, and international individuals and families of all ages-Installed 1 rappel of 150 feet and cleared trails for 2, 4, and 6 day backpacking trips

Spanish Fork, Ut

-Managed a group of 4 employees and participated in weekly treatment team-Maximized educational opportunities with youth to increase their self-sufficiency and enforce rules-Negotiated to resolve conflicts and disputes-Planned weekly recreational activities including night hikes, games, movies, and gym visits

Provo, Utah

-Coordinated the effective placement of up to 15 students per shift-Redesigned training protocol voluntarily and saved $10,000 per year-Trained up to 15 new students per semester in the care and use of equipment-Directed consumers with problems, questions, or complaints to the appropriate person

East Coast, Usa

-Mentored 15-35 adolescents, both male and female, for 80-85 hours per week-Planned and conducted 15-20 lessons per week, generally based on applicable religious and team-building principles such as faith, courage, tolerance, and perseverance-Developed positive relationships with new groups each week for 3 to 7 weeks per summer

Provo, Utah

-Assisted in the application of various physical therapy modalities such as electrical stimulation, massage, and ultrasound on both male and female middle-aged clients-Worked with a variety of adult and elderly multiple sclerosis clients, both male and female, once a week through a series of stretches and exercises-Completed 70 hours total