William Heatherly Email & Phone Number

Lexington, KY, US

• Strategic Planning & Execution: Spearhead the development and implementation of strategies to expand GTG's business processes and federal contracting approach, significantly enhancing the company’s ability to secure.
• CRM & Contract Management: Led the implementation and optimization of CRM systems; managed contract profiles in SAM and GSA, boosting efficiency in tracking and securing federal opportunities.
• Market Research & Analysis: Conducted in-depth market research to identify new business opportunities within federal agencies; provided actionable insights that informed strategic business decisions.
• Relationship Building: Established and strengthened relationships with key federal agencies and industry partners, expanding GTG’s footprint and influence within the federal market.
• Lead Generation & Prospecting: Identified and pursued new business opportunities; led efforts to capture available RFP/RFQ materials, and developed customized proposals as both a prime and sub-contractor for government.
• Proposal Development & Submission: Directed the development of proposals, including detailed responses to RFPs and RFQs, ensuring alignment with government requirements and GTG’s capabilities.

Tampa, Florida, United States

• Process Optimization & Innovation: Supported multiple facets of the manufacturing industry, including planning, inventory management, order processing, and logistics. Led process innovation sessions, engineering.
• Requirements Management: Captured and translated business requirements into functional and non-functional specifications; developed user stories within JIRA and Azure DevOps for effective lifecycle management.
• Collaboration & Implementation: Worked closely with technology and development teams to implement new process capabilities, tracking progress through SharePoint, Confluence, and JIRA.
• Strategic Business Cases: Partnered with business leadership to build robust business cases for new capabilities, focusing on supply chain management and international inventory processes.
• Lean Six Sigma & Process Improvement: Applied Lean Six Sigma methodologies, including GAP analysis and root cause analysis, to optimize business processes, enhance operational efficiency, and improve overall performance.

Fowlerville, Michigan, United States

• WMS Implementation & Integration: Led the implementation and integration of a new SaaS warehouse management system (WMS), covering key functions such as order management, inventory control, and logistics for B2B and.
• Requirements Gathering & Documentation: Facilitated requirements gathering sessions, documented business needs, and translated them into detailed user stories for software customization and configuration.
• Testing & Quality Assurance: Managed user acceptance testing (UAT) and quality assurance efforts, creating test cases and scenarios to ensure all business processes were thoroughly validated.
• Training & Support: Developed comprehensive training materials and conducted training sessions for end-users, ensuring a smooth transition to the new system.
• Business Case Development: Collaborated with leadership to create business cases and ROI documentation, justifying the WMS project and its expected benefits.

Lansing, Michigan, United States

• Business & Systems Analysis: Facilitated the development of business and system requirements across various projects, utilizing Agile and Waterfall methodologies. Created BRDs, FRDs, and performed gap analyses to guide.
• Software Development Lifecycle Management: Oversaw the full software development lifecycle (SDLC) and adhered to the State's System Engineering Methodology (SEM), ensuring successful project delivery from planning.
• Stakeholder Engagement & Support: Served as a key point of contact for state departments (DEQ, MDARD, DNR) and third-party vendors, ensuring alignment with technical solutions and state requirements.
• Compliance & Security: Contributed to the implementation of NIST SSP, FedRAMP, SOCC, and cybersecurity compliance for multiple state systems, enhancing the security and compliance posture of critical applications.
• Agile Roles & Responsibilities: Fulfilled Agile roles such as Scrum Master and Product Owner, facilitating sprint planning, backlog management, and successful project completion.

Lansing, Michigan, United States

• Responsible for the management and oversight of the repair technicians and repair processes for allApple products and merchandise within the store.
• Ensured proper procedures were followed by store staff for sales, repair, and inventory management.
• Managed the systems that organize and distribute service inventory to ensure part availability andprioritized work efforts for technicians.
• Collaborated with corporate engineers to maintain the store’s servers, network communication, andsoftware.
• Responsible for handling customer service escalations for technical staff as well as working with thirdparty vendors to resolve issues with customer repairs.
• Reason for Departure: Left to work for the State of Michigan.

Scottsdale, AZ

• Diagnosed and repaired computers and their related systems, software, and peripherals.
• Reason for departure: Focus on finishing my education.