William Helmick Email & Phone Number

On the phone daily taking customer calls•Building value/ selling DirecTV and AT&T U-Verse (TV and Internet) and mobility services•Trained on system X and sales CRM•Monitor/ coach sales agents to ensure metrics are being made

Print out and send metrics to team daily for areas of improvement•One on one coaching sessions and side jacking new agents to ensure call flow is followed•Report system issues/ monitor and assist agents on the floor when needed•Provide address overrides and help agents who can’t overcome an objection (find effective rebuttals)

Provide training to new DirecTV sales agents•Monitor calls to ensure all new agents are in compliance•Perform one on one coaching to teach new agents effective sales strategies/ techniques•Take over calls for agents who cannot effectively overcome objections

I would teach new hires on the how to effectively use sales techniques to sell directv to prospects interested. I would teach new hires product knowledge, call flow, isolate/overcome objections, and company policies to ensure their grasp and opportunity to maximize their income and job security.

Effectively maintains and retains existing customers by building long-term relationships•Build customer base by meeting with potential clients and educating them on the benefits of their products•Respond to all inquiries, cancellation requests, and sales requests within specified timeframe•Perform collection activities as required•Track personal sales statistics and submits them to Sales Manager for period reviews

Monitor the store for potential security risks, alarm function, and prevent theft•Protect against fraudulent activity by creating AP Alerts and reporting and documenting incidents properly when necessary.•Teach and coach store employees about the principles, standards and policies related to safety and crisis events and monitor their fulfillment.•Interact with customers and store employees to maintain a safe and profitable environment

Finance, General

Associate Of Arts (A.A.), Criminal Justice