William Helmick Email & Phone Number

• On the phone daily taking customer calls
• Building value/ selling DirecTV and AT&T U-Verse (TV and Internet) and mobility services
• Trained on system X and sales CRM
• Monitor/ coach sales agents to ensure metrics are being made

• Print out and send metrics to team daily for areas of improvement
• One on one coaching sessions and side jacking new agents to ensure call flow is followed
• Report system issues/ monitor and assist agents on the floor when needed
• Provide address overrides and help agents who can’t overcome an objection (find effective rebuttals)

• Provide training to new DirecTV sales agents
• Monitor calls to ensure all new agents are in compliance
• Perform one on one coaching to teach new agents effective sales strategies/ techniques
• Take over calls for agents who cannot effectively overcome objections

I would teach new hires on the how to effectively use sales techniques to sell directv to prospects interested. I would teach new hires product knowledge, call flow, isolate/overcome objections, and company policies to ensure their grasp and opportunity to maximize their income and job security.

• Effectively maintains and retains existing customers by building long-term relationships
• Build customer base by meeting with potential clients and educating them on the benefits of their products
• Respond to all inquiries, cancellation requests, and sales requests within specified timeframe
• Perform collection activities as required
• Track personal sales statistics and submits them to Sales Manager for period reviews

• Monitor the store for potential security risks, alarm function, and prevent theft
• Protect against fraudulent activity by creating AP Alerts and reporting and documenting incidents properly when necessary.
• Teach and coach store employees about the principles, standards and policies related to safety and crisis events and monitor their fulfillment.
• Interact with customers and store employees to maintain a safe and profitable environment

Finance, General

Associate Of Arts (A.A.), Criminal Justice