William Helton

William Helton Email and Phone Number

Data Technician @ Mott MacDonald | Data Visualization and Information Technology @ Mott MacDonald
london, greater london, united kingdom
William Helton's Location
Lexington, Kentucky, United States, United States
About William Helton

Welcome to my profile! I am a dedicated professional with a passion for IT and a proven track record in helpdesk support and technical troubleshooting. My journey in the tech realm has equipped me with a diverse skill set, allowing me to navigate through complex IT challenges with ease.My experience extends to serving as a reliable helpdesk resource. I excel in providing prompt and effective solutions, ensuring minimal downtime and maximum user satisfaction. From basic inquiries to intricate system malfunctions, Effective communication lies at the heart of my approach. I excel in translating technical jargon into user-friendly language, fostering clear dialogue between users and technical systems.Driven by a passion for exceptional service, I prioritize user satisfaction at every touchpoint. My commitment to understanding user needs ensures that I provide solutions that not only fix problems but enhance user experience.

William Helton's Current Company Details
Mott MacDonald

Mott Macdonald

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Data Technician @ Mott MacDonald | Data Visualization and Information Technology
london, greater london, united kingdom
Website:
mottmac.com
Employees:
15741
William Helton Work Experience Details
  • Mott Macdonald
    Data Technician
    Mott Macdonald Nov 2023 - Present
    United States
  • Prodesign Engineering & Construction
    Computer Aided Design Technician
    Prodesign Engineering & Construction Mar 2023 - Oct 2023
    United States
    Planned and designed both underground and aerial utility pole lines and annotated existing pole lines to ensure NESC and OSHA compliance.Documented all mapping errors and clearance issues in the given work areas for field crews to correct any mistakes and for Build teams to use as a blueprint for the construction phase. Experience using Katapult ProMaps, Auto CAD, Ultimaker Cura, designing and printing 3D Models and Reading utility maps.
  • Uk Advanced Eye Care
    Ophthalmic Technician
    Uk Advanced Eye Care Sep 2021 - Mar 2023
    Assist both Optometrists and Ophthalmologist in their everyday activities including working up patients prior to being seen, recording information relayed to me from the patient to be used by the optometrists or ophthalmologists to help diagnose and treat the patient, administering drops and collecting preliminary data needed by the Physician.Key Accomplishments:• Quickly learned the procedures needed to work with both Adult and Pediatric Sub-Specialties andwas promoted to Pediatric… Show more Assist both Optometrists and Ophthalmologist in their everyday activities including working up patients prior to being seen, recording information relayed to me from the patient to be used by the optometrists or ophthalmologists to help diagnose and treat the patient, administering drops and collecting preliminary data needed by the Physician.Key Accomplishments:• Quickly learned the procedures needed to work with both Adult and Pediatric Sub-Specialties andwas promoted to Pediatric and Optometry trainer.• Have been trained in OCT imaging as well as refraction techniques.• Trained in Aseptic Techniques when interacting with adult and pediatric patients.• Extensive training and use of Epic in both a clinical and clerical setting• Training and use of high-level clinical skillset(s) including but not limited to Slit Lamp Exams,Applanation, Corneal Topography, Biometry, Visual Field, etc• Entrusted by both Physicians and management to utilize my best judgement and independently orderand perform additional testing based on my own clinical findings.• Entrusted with working on a live request system used both by patients and medical staff to speakdirectly with patients to help them with their medical issues to the best of my ability with limitedsupervision.• Handled simple IT related issues for both technicians and medical staff at request or by ticket system. Show less
  • Cabela'S
    Outfitter Captain
    Cabela'S Sep 2020 - Sep 2021
    Lexington, Ky
    Communicate with customers to understand their current needs and guide them through the process of selecting the correct firearm for their intended purpose or need and explain to them how to correctly fill out all paperwork required by the ATF and Cabela’s. When working at Cabela’s I oversaw up to six other employees handling sensitive federal documentation which required me to be very detail oriented to ensure there were no issues with paperwork, either filled out by me or one of my team… Show more Communicate with customers to understand their current needs and guide them through the process of selecting the correct firearm for their intended purpose or need and explain to them how to correctly fill out all paperwork required by the ATF and Cabela’s. When working at Cabela’s I oversaw up to six other employees handling sensitive federal documentation which required me to be very detail oriented to ensure there were no issues with paperwork, either filled out by me or one of my team members, as I was the captain and final check before documents were sent to the ATF.Key Accomplishments:● Within the first two months of working there I was promoted to Firearms Counter Captain, and then received training to complete Administrational duties. It was my responsibility to ensure all outfitters on the counter complete all paperwork correctly and correct errors found while reviewing documentation.● I regularly assisted Gun Library outfitters in assessing, researching, and purchasing used or collectible firearms brought in by customers.● Assisted with entry level IT issues regarding company and federal sites. Show less
  • Joey Hunley Trucking Inc
    It Specialist
    Joey Hunley Trucking Inc Jan 2016 - Aug 2020
    United States
    • IT troubleshooting and correction• Worked in IT/Cybersecurity role.• Worked on network maintenance and handled all complaints, concerns, and created plans for addressing them.• Detect, troubleshoot, install, configure, and remedy equipment, hardware, software, and systems. Maintain network and communications infrastructure.• Analyze business processes and data to identify opportunities to automate and/or improve existing processes using information technology.• Analyze… Show more • IT troubleshooting and correction• Worked in IT/Cybersecurity role.• Worked on network maintenance and handled all complaints, concerns, and created plans for addressing them.• Detect, troubleshoot, install, configure, and remedy equipment, hardware, software, and systems. Maintain network and communications infrastructure.• Analyze business processes and data to identify opportunities to automate and/or improve existing processes using information technology.• Analyze business processes and data to identify opportunities to automate and/or improve existing processes using information technology.• Served as a consultant to management to provide decision support for initiatives, policies, and procedures.• Served as key customer contact for inquiries and resolution of customer issues.• Used coding Skills in Python and C# to automate and create custom scripts. Show less
  • Walgreens
    Pharmacy Technician
    Walgreens Jan 2018 - Aug 2019
    Prestonsburg, Kentucky, United States
    Correctly enter all patient medical information into the company system to ensure that patients get the proper care and receive medication counseling about the appropriate maintenance of their health and inform them of any medications that would cause harm if taken with what they are currently prescribed. Effectively communicate with both customers and medical providers to ensure that patients receive the correct medications prescribed to them and/or inform the prescriber of any requests or… Show more Correctly enter all patient medical information into the company system to ensure that patients get the proper care and receive medication counseling about the appropriate maintenance of their health and inform them of any medications that would cause harm if taken with what they are currently prescribed. Effectively communicate with both customers and medical providers to ensure that patients receive the correct medications prescribed to them and/or inform the prescriber of any requests or issues the patient has to quickly and effectively resolve issues.Key Accomplishments:● Properly and effectively filled and dispensed an average of 300 to 600 prescriptions per day.● Work with patients to find solutions to any issues encountered, including resolving issues withinsurance, side effects of medications, or collaborate with both patient and prescriber to find the correct medication for the patient. Show less

William Helton Education Details

Frequently Asked Questions about William Helton

What company does William Helton work for?

William Helton works for Mott Macdonald

What is William Helton's role at the current company?

William Helton's current role is Data Technician @ Mott MacDonald | Data Visualization and Information Technology.

What schools did William Helton attend?

William Helton attended University Of Kentucky, Big Sandy Community And Technical College, Code Kentucky.

Who are William Helton's colleagues?

William Helton's colleagues are Jarungwit Wongsaroj, Jovaun Shaw, Vinod Sunder, Sudip Das, Elena Diana Dumitru, Ketki Ainapure, Christy Cheung.

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