William Henry Email and Phone Number

Service Management- Service Manager working in a large-scale public sector digital transformation project- Proven ability to lead collaborative, cross-cutting teams with a focus on minimising service disruption.- Maintaining high standards of service delivery- ⁠Skilled in fostering a communicative and supportive work environment, ensuring colleague well-being while driving operational efficiency- ⁠Passionate about delivering seamless digital services that meet both user needs and organisational goals

Technical BA- Technical Business Analyst with experience in writing code changes, along with creating Jira tickets, and managing Kanban boards in an agile environment.- Promoted a cultural of continuous improvement in an agile process by analysing metrics and key performance indicators to meet demand of the team- Expertise in analysing metrics and key performance indicators to optimise team performance and meet business demands- Collaborated with cross-functional teams, driving data-driven decisions, and ensuring integration of DevOps practices- Proficient in agile methodologies, with a focus on continuous improvement and process efficiency to deliver high-quality results- Passionate about bridging the gap between business objectives and technical execution for successful project outcomes

- Training colleagues on new techniques and incentives- Compiling data to excel customer experience- Compliance with all relevant legislation, policies, procedures and guidelines- Engagement with customers to promote responsible gambling- Responsibility for opening and closing the premises and all associated administration- Cash and key handling- Active promotion of offers to customers to ensure achievement of organisational objectives