As an IT Support Analyst with over 10 years of 1st-2nd line experience, I specialize in providing technical support for leading software applications. My role involves troubleshooting complex issues, managing service desk inquiries, and performing system diagnostics to ensure smooth operation.I excel in fast-paced environments where I apply my analytical skills and in-depth knowledge of a variety of software, including design and engineering tools like AutoCAD, Autodesk Revit, Autodesk Civil 3D, Bentley MicroStation, and Bentley ProjectWise, as well as productivity software such as O365. My experience spans not only the AEC (Architecture, Engineering, and Construction) sectors but also other industries, enabling me to deliver tailored solutions and optimize workflows across diverse platforms. Additionally, I have hands-on experience with the Azure cloud platform and a keen interest in utilizing cloud technologies to improve infrastructure and service delivery.Passionate about technology and committed to continuous learning, I stay current with the latest industry trends and best practices in IT support. My goal is to enhance user experience and ensure seamless operations through effective technical solutions.