William Herd Email & Phone Number

Springfield, Missouri Area

Serve as a Club Pass Vacation guide. Assist Club Wyndham owners to book to WorldMark and allow WorldMark owners to book at Wyndham resorts. Dual branded and certified in both ownership programs.

Springfield, Missouri Area

Serve as a vacation guide for all Wyndham Timeshare owners. Assisted with all aspects of customer service. Optimized call flow and provided education regarding timeshare ownership. I served as part of the triage team to resolve and reclassify triage tickets as assigned. I have been awarded the Gold or Silver MVP award on a monthly basis for the last 5 months.

Springfield, Missouri Area

I manage multiple online programs while effectively navigating through inbound as well as outbound customer service calls. I was responsible for negotiating with hotels to secure accommodations for customers. I deescalated angry hoteliers as well as angry customers.

Springfield, Missouri Area

I worked independently to make sure all assigned tasks regarding patient were completed in a timely manner as well as handled unplanned tasks. I ensured that all operating procedures were followed based on the outlined standards. I was certified to monitor heart rhythms and breathing patterns.

I worked alongside nurses and doctors to manage patient care. I ensured that all aspects of patient were handled with the highest of expectations. Adhered to all safety and security protocols to ensure safety to all parties involved.

Springfield, Missouri Area

I was hired as seasonal warehouse help to assist with the Christmas shipping season. I packaged and shipped holiday orders for Bass Pro catalog orders. I was cross-trained in multiple departments to be able to help in more than one area as the need arose.

Springfield, Missouri Area

I served as an account manager for multiple accounts in multiple industries. I processed online and inbound orders for assigned accounts. I provided customer service and education to varied industry professionals. I was active in several committees to facilitate department interaction, employee motivation and to optimize workplace atmosphere.

Branson, Missouri

I served in in-house marketing as part of the timeshare sales team. I was responsible for meeting and exceeding assigned metrics for Wyndham Branson in-house marketing. I scheduled owner updates as well as timeshare tours for non-owners staying at the resort. I was also responsible for maintaining appropriate documentation regarding sales staff interaction with owners.

Springfield, Missouri Area

I served as part of the support team for missionaries stations world wide. I was responsible for generating departmental budgets and making sure the budgets were adhered to for projects throughout the year. I processed travel documentation for stateside and international trips for staff and missionaries. I planned and hosted training trips for missionaries preparing to and returning from the mission field.

Emt Certificate, Emergency Medical Technology/Technician (Emt Paramedic)

General Studies

Activities and Societies: Christian Campus HouseTook general education classes.

High School Diploma

I attended Clever High School from kindergarten until 12th grade.