- Excellent customer service skills- Flexible and capable of prioritizing tasks when working in a busy and changing environment- Knowledge of operation and financial concepts such as: budgeting, revenue, and NOI- Team player that can successfully motivate and lead a team- Responsible for rent collections and accurately post all rent and other income in a timely and efficient manner- Monitor and follow up on bad debt to include preparation of late notices, resident and guarantor contact, and filing of evictions- Assist in preparation and processing of all leases and related paperwork for approval by Property Manager- Assist the Property Manager in preparation of weekly and monthly reporting requirements- Responsible for helping property meet budgeted revenues, expenses, and Net Operation Income- Assist in interviewing candidates for available property positions and participate in the selection process of new hirers as needed- Write up and file services requests from residents upon receipt, and take necessary steps to ensure timely response by appropriate staff- Assist with supervising the maintenance staff in scheduling and, when necessary, directly scheduling property repairs with outside contractors as needed- Address complaints and resolve issues in a timely and professional manner- Assist with leasing responsibilities to maximize occupancy- Participate in quarterly property inspections as well as during move-in and move-out- Assist in maintaining key control of occupied and vacant units

- Create a fun and exciting environment that students crave to live in- Assist with the development and execution of annual marketing plans within budget- Utilize the established sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve the budgeted occupancy- Stay current and knowledgeable with leasing and marketing trends- Supervise the planning, preparation, and implementation of lease up events, renewal parties, property events, competitions, and Resident Programs as approved by the Property Manager- Give informative property tours to potential prospects onsite and create value add by anticipating needs and addressing concerns the customer hasn’t even thought of yet- Lease and renew beds/apartments via in person, on the phone or online- Lead and develop PT and FT Leasing Consultants- Assist in the recruiting and interviewing process- Maintain accurate and current prospect traffic and leasing data- Audit lease files as need to ensure adherence to all policies and procedures

Market and lease apartments in accordance with policies and procedures outlined by management. Responsible for providing resident services in a professional and courteous manner.-Maintain an excellent customer service relationship by adhering to the Peak Science of Service Standards-Adhere to Peak Policies and Procedures-Greet prospective residents. Show model, market ready units and common areas-Lease apartments and sell the products and services of the property to prospects-Assist prospective residents with completion of online application-Respond to internet leads, answer prospect calls and conduct property tours following the guidelines outlined in the mystery shop forms as well as training materials-Work to optimize occupancy while maximizing leased rent-Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios and work to achieve and exceed budgeted occupancy percentages-Maintain thorough product knowledge of the property and competition-Assist with market surveys as needed-Collect deposit and/or fees associated with move-in-Accurately prepare and have a thorough knowledge of all lease-related paperwork-Maintain accurate prospect traffic and leasing data, and assist with other computer data entry as necessary-Inspect units on a quarterly basis as well as prior to move-in-Assist with planning and hosting of resident events-Audit all lease and renewal files for key controls and bonus submission to the Property Manager-Assist residents with the move-out process-Assist in the performance of turn process-Write up and file service requests from residents upon receipt-Contribute to the general upkeep and cleaning of office, common areas and model-Perform various administrative tasks as needed

Diligently followed all residential care laws to provide childcare, including but not limited to: feeding, dressing, assist with cleaning, activity planning, providing verbal instruction, and addressing behavioral concerns and correction of residents as needed, following state and federal regulations.