At Legalzoom in Austin, TX, I have had the privilege of serving as a Sales Leader/Supervisor since 2018. In this role, I've been entrusted with overseeing a dynamic team of 10-25 agents, consistently driving them to exceed performance goals. My responsibilities extend to managing both inbound and outbound (Onboarding) teams, as well as a chat team, showcasing my versatility in team leadership.One of my key strengths lies in my ability to analyze reports and essential sales performance… Show more At Legalzoom in Austin, TX, I have had the privilege of serving as a Sales Leader/Supervisor since 2018. In this role, I've been entrusted with overseeing a dynamic team of 10-25 agents, consistently driving them to exceed performance goals. My responsibilities extend to managing both inbound and outbound (Onboarding) teams, as well as a chat team, showcasing my versatility in team leadership.One of my key strengths lies in my ability to analyze reports and essential sales performance metrics. I have a keen eye for conversion rates, transactional and subscription revenue, and Net Promoter Scores (NPS). This analytical approach enables me to make data-driven decisions and continuously optimize team performance.Throughout my tenure, I've demonstrated a comprehensive understanding of the intricacies involved in the optimal functioning of a Contact Center. This expertise has allowed me to steer the team towards success and excellence. My commitment and hard work have been recognized with the prestigious honor of receiving three Presidents Club awards. These awards acknowledge my consistent membership in the top sales team, further underlining my dedication to achieving excellence in sales and leadership. Show less

I spent five impactful years at Legalzoom in Austin, TX, from 2013 to 2018, where I thrived in the role of Sales Coach/Specialist. My primary responsibilities involved generating daily reports and conducting run rate analyses for my teams, allowing us to identify and capitalize on performance trends effectively. I played a pivotal role in guiding customers through the intricacies of new corporate filings, intellectual properties, and estate planning documents, providing invaluable assistance… Show more I spent five impactful years at Legalzoom in Austin, TX, from 2013 to 2018, where I thrived in the role of Sales Coach/Specialist. My primary responsibilities involved generating daily reports and conducting run rate analyses for my teams, allowing us to identify and capitalize on performance trends effectively. I played a pivotal role in guiding customers through the intricacies of new corporate filings, intellectual properties, and estate planning documents, providing invaluable assistance during critical decision-making processes.One of my notable achievements during this tenure was the successful introduction of a new product, a strategic move that significantly contributed to a remarkable 10% increase in company revenue. Beyond my core responsibilities, I assumed leadership roles in various committees, notably the Fun Committee and the "Tiger" Committee, showcasing my commitment to fostering a positive and engaging work environment. Show less

• Collaborating with Strategic Account Manager on best strategies to find point of contacts• Working with other departments explaining the Member Purchase Program (MPP)• Accountable for building and growing sales in the consumer segment and business segment• Responsible for driving sales by focusing on customer experience while simultaneously focusing on company profitability.• Emphasis on pipeline management; keeping in contact with customers that previously purchased to… Show more • Collaborating with Strategic Account Manager on best strategies to find point of contacts• Working with other departments explaining the Member Purchase Program (MPP)• Accountable for building and growing sales in the consumer segment and business segment• Responsible for driving sales by focusing on customer experience while simultaneously focusing on company profitability.• Emphasis on pipeline management; keeping in contact with customers that previously purchased to sustain relationship sales for future opportunities.• New hire mentor; helped train new representatives on floor• A strong closer; excellent cold-canvassing and market development skills• A professional demeanor• A strong network of contacts• Enthusiasm and high energy Show less

Taught World History mostly and coached freshman baseball.