William Hicks Email & Phone Number

Company Subject Matter Expert for Backup Solutions, including Implementation and CustomerSupport Departments. Support over 60 Criminal Justice client entities, including various Sheriffs’ Departments and State Agencies. Average customer implementation cost for CAFIS implementation was $500K.● Implement and maintain knowledge base for 6 backup software products, including Veeam, HP Data Protector, and IBM Spectrum Protect, mitigating risk and positioning Thales’ backup and recovery strategy for the next 5 years.● Provide Backup Application, Hardware Server Support, and Cogent Automated Fingerprint Identification System (CAFIS) application support via VPN Access for over 60 Criminal Justice entities, restoring data lost due to server hardware failures for over 5 data loss incidents in 1-year period.● Implemented system backup recovery of multiple client disk failures on storage array, requiring fulldata restore from multiple file systems, initiating and monitoring 3TB data transfer over 4-day holiday.

I consulted on multiple Linux and Windows Server and Storage Administration assignments for major clients, including Molina Healthcare, Forever 21, and Conejo Valley School District.● Completed O/S and application installations, SAN Storage Migrations, VMware Administration for 3 different companies and identified storage provisioning impediments, improving application performance.● Performed phone support for over 250 remote stores for global retail company. Diagnosed and repaired computer peripherals, including Point of Sale systems (Verifone).● Implemented software and hardware computer inventory, and prepared all results for third-party audit. Wrote Python program to upload Barcode information to Postgres database.● Executed physical bank relocation, including desktop upgrades, network printer installations, and additional peripherals, such as analog fax machines.

San Francisco, Ca, Us

I performed AIX systems and SAN storage administration for an Enterprise Infrastructure, consisting of two separate data centers (active and disaster recovery).► Co-managed the Tivoli Storage Manager backup environment. Given the numerous Oracle Database Instances and Microsoft Mail Exchange, we were backing up over 5TB of storage nightly. ► Performed SAN Provisioning for 100 Windows, 145 Redhat (Linux), 130 AIX, and 50 Solaris servers. Both EMC and Netapp storage was implemented, along with both Brocade and Cisco San Switches. ► Trained a 24x7 team to monitor TSM backups and Tivoli Workload Scheduler Jobs for Mainframe and 12 Open systems clients.