William Hinton work email
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William Hinton personal email
Experienced Computer Specialist with a demonstrated history of working in the financial services industry. Skilled in Project Management, Technical Support, System Administration, Process Improvement, Application Administration, Vulnerability Remediation and Disaster Recovery. Strong operations professional with a AAS - Computer Analyst: Network Administration focused in Information Technology from Northeast Iowa Community College.
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Senior Enterprise Services AdministratorHtlf Apr 2023 - Present● Installs and tests necessary enterprise-class software packages and hardware● Coordinate installations, releases/updates, support, troubleshooting and reporting among various systems● Trains Support Center to use new or modified equipment and applications● Assists Support Center and other IT teams in escalated support incidents● Provides mentoring and training to support the development of Enterprise Services Administrators● Provide after-hours support for systems and applications● Monitors functions of equipment and software to ensure system operates in conformance with specifications● Performs troubleshooting to isolate and diagnose common problems● Document complications and communicate with relevant stakeholders to offer timely solutions● Collaborate with internal customers and vendors to ensure best practices● Patching and vulnerability management of end user devices and back-end application infrastructure -
Enterprise Services AdministratorHtlf Nov 2021 - Apr 2023● Installs and tests necessary enterprise-class software packages and hardware● Coordinate installations, releases/updates, support, troubleshooting and reporting among various systems● Trains Support Center to use new or modified equipment and applications● Assists Support Center and other IT teams in escalated support incidents● Provide after-hours support for systems and applications● Monitors functions of equipment and software to ensure system operates in conformance with specifications● Performs troubleshooting to isolate and diagnose common problems● Document complications and communicate with relevant stakeholders to offer timely solutions● Collaborate with internal customers and vendors to ensure best practices● Patching and vulnerability management of end user devices and back-end application infrastructure
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Systems AnalystDupaco Community Credit Union Jun 2019 - Nov 2021● Implement new equipment, processes, and applications for information services and all business lines● Coordinate installations, releases/updates, support, troubleshooting and reporting among various systems● Utilize appropriate automation software to increase business process efficiency● Provide after-hours support for systems and applications● Document complications and communicate with relevant stakeholders to offer timely solutions● Collaborate with internal customers and vendors to ensure best practices -
Mergers & Acquisitions - Imaging Team LeadHeartland Financial Usa, Inc. Dec 2017 - May 2019● Coordinate with newly acquired institutions and Heartland business lines to map appropriate documents from external imaging systems to internal systems● Manage multiple sub-team leads and provide necessary guidance● Adhere to project deadlines through active communications with third-party vendors● Document project completion and issue logs to provide weekly updates for Project Management
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Computer Operations - Application LeadHeartland Financial Usa, Inc. May 2014 - May 2019Dubuque, Iowa Area● Coordinate and implement new equipment, processes and programs for Information Services andBusiness Lines● Oversee various IS projects and participate in cross-functional team projects● Coordinate system and hardware/software installation, releases, updates, support, troubleshooting andreporting between various Operating Systems● Proactively secure software and data to comply with audit regulations. Improve on security throughapplications and network directories to ensure compliance regulations are met● Provide after-hours support for systems and applications● Document problems and communicate recommended solutions with the Computer Operations Manager
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Support Center AnalystHeartland Financial Usa, Inc. Aug 2012 - May 2014Dubuque, Iowa Area● Assisted users by phone and electronically submitted ticket to diagnose and remedy IT issues● Facilitated software/hardware tests and communicated results before implementation● Provided support to colleagues and team members● Documented problems and resolutions in a ticketing system● Managed daily work tasks alongside special assignments
William Hinton Skills
William Hinton Education Details
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Information Technology
Frequently Asked Questions about William Hinton
What company does William Hinton work for?
William Hinton works for Htlf
What is William Hinton's role at the current company?
William Hinton's current role is Senior Enterprise Services Administrator at HTLF.
What is William Hinton's email address?
William Hinton's email address is wh****@****aco.com
What schools did William Hinton attend?
William Hinton attended Northeast Iowa Community College.
What skills is William Hinton known for?
William Hinton has skills like Sharepoint, Software Documentation, Visio, Disaster Recovery, Information Technology, Microsoft Access, Technical Support, System Deployment.
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William Hinton
Area Manager - Supporting Helicopter Air Ambulance Bases Throughout Southern CaliforniaSan Diego, Ca3airmethods.com, airmethods.com, airmethods.com -
William Hinton
Woodbridge, Va1hotmail.com1 +197220XXXXX
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William Hinton
Raleigh, Nc2ncsu.edu, pfizer.com
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