William Hollins Email and Phone Number

Assess the suitability of information systems in terms of their intended outcomes and liaise with end users, and programmers in order to achieve these outcomes. Analyze and evaluate major system project requirements of considerable complexity requiring a thorough understanding of all parameters affecting and interfacing with the system. Review user requirements and provides direction in the identification of problem and potential resolution. Provides analytical support in the conceptualization, development and implementation of complex, multiple, inter-linked systems. Define system objectives and prepares system design specifications to meet user requirements and satisfy interface problems.

Assisting with establishing the infrastructure for the end-to-end patching environment. Deploy, install/set up, and maintain a program of records in a test and development environment. Develop and deploy product virtual machines and automated scripts to support internal and external stakeholder test events. Troubleshoot and resolve reported field issues or cyber-related issues. Develop cybersecurity releases and incorporate the latest applicable Security Implementation Guides (STIG) and Information Assurance Vulnerability Management (IAVM) requirements. Provide input into STIG findings and remediation to support Risk Management Framework (RMF) continuous monitoring requirements.

Perform tasks related to the application, administration, and support of Microsoft’s Windows operating system, including installation, software distribution, and implementation on client systems supported by the NEC. Provide hardware and software support for computers, printers and workstations utilizing both wired and wireless networks so that each device is fully functional to include all of the automated tools, software and hardware configurations. Install all computer hardware and software to ensure user is fully functional and operational without errors, and preserving user’s data to be transferred to the new personal computer (PC). Support newly developed industry products and software approved by the Army to become part of the Information Technology (IT) infrastructure. Provide IT and network support through phone, remote assistance, and on-site service for all users, based on performance metrics, to ensure continuity of IT platforms. Install, troubleshoot, repair, and instruct users in personal and network computers, as well as peripherals, such as printers, scanners, smart card readers, etc. Communicate technical issues (networking, applications, systems administration, etc.). Diagnose, troubleshoot, maintain, and repair unclassified and classified systems, network issues, IPhone, and other devices. Safeguards the confidentiality of customers, data and systems through the use of appropriate implementation of information systems. Stays abreast of current policies, procedures and available tools. Attend weekly meetings with the Army Contracting Command and bi-weekly meetings with the NEC to review and develop plans for the implementation of various IT support initiatives. Coordinates with senior leadership to apply appropriate Information systems technology. Research and analyze problem solving techniques to manage potential risk associated upcoming implementations.

Perform tasks related to the application, administration, and support of Microsoft’s Windows operating system, including installation, software distribution, and implementation on client systems supported by the NEC. Provide hardware and software support for computers, printers and workstations utilizing both wired and wireless networks so that each device is fully functional to include all of the automated tools, software and hardware configurations. Install all computer hardware and software to ensure user is fully functional and operational without errors, and preserving user’s data to be transferred to the new personal computer (PC). Support newly developed industry products and software approved by the Army to become part of the Information Technology (IT) infrastructure. Provide IT and network support through phone, remote assistance, and on-site service for all users, based on performance metrics, to ensure continuity of IT platforms. Install, troubleshoot, repair, and instruct users in personal and network computers, as well as peripherals, such as printers, scanners, smart card readers, etc. Communicate technical issues (networking, applications, systems administration, etc.). Diagnose, troubleshoot, maintain, and repair unclassified and classified systems, network issues, IPhone, and other devices. Safeguards the confidentiality of customers, data and systems through the use of appropriate implementation of information systems. Stays abreast of current policies, procedures and available tools. Attend weekly meetings with the Army Contracting Command and bi-weekly meetings with the NEC to review and develop plans for the implementation of various IT support initiatives. Coordinates with senior leadership to apply appropriate Information systems technology. Research and analyze problem solving techniques to manage potential risk associated upcoming implementations.

Re-Imaging and Bios Flash windows computer systems. Execute Windows 10 Data Migration. Using SCCM to deploy software updates. Upgrade Windows 10 desktop and laptops. Execute installations and troubleshoot errors in the deployment process. Install security methodologies and tool kits for computer devices and systems. Work directly in a team environment. Conduct business with military personnel in respectful and professional manner.

Conduct operations in support of the Enterprise Service Desk execute scripts.Answer calls, troubleshoot, resolve and/or escalate technical issues. Support the configuration of the company’s network and support system. Open and close tickets, correlate events and incidents for management of Information Services.

Created and managed work groups for 30 workstations. Assemble over 100 workstations, while uploading school approved software on each station. Formatted 50 or more hard drives for students. Utilize malware scanners to diagnose and remove school employee’s computer of malware viruses. Instructed a classroom of students on how to troubleshoot workgroups and printer connection.

Launched and recovered naval war aircraft swiftly and safely from land or afloat. Completed 2 deployment missions on the war on terror, Operation Enduring Freedom in Afghanistan and War on Terror in Iraq. Completed certificates for firefighting, safety and chemical hazmat, and salvage and rescue. Earned several metals in the Navy for professionalism and hard working. The Combat Act Military Ribbon is earned by actively participating in ground or surface combat. The National Defense Service Military Medal & Military Ribbon is earned by being on active duty for the sole purpose of undergoing a physical examination. The Global War on Terrorism Expeditionary Military Medal & Military Ribbon is earned by direct support of Global War on Terrorism by military personnel deployed abroad for designated operation in a specified area of eligibility. The Navy Sea Service Deployment Military Ribbon and Navy E Military Ribbon.Honorable Discharge