Professional Services DeliveryPartner EnablementAutomation Development Support TicketsCollaboration with Engineering, Sales, Customer Success

- Work with leadership on organizational strategic objectives- Manage team staffing and compliance to meet business and organizational objectives- Inspire customers to make tactical and strategic deployment decisions and track long term business outcomes- Collaborate across teams, departments and geographical regions on initiatives improving the business - Enable teams and individuals to understand Cisco's approach to FSO (Full Stack Observability) - Contribute to opportunities on Service Delivery to bring in business for Services- Lead and/or consult on solution delivery projects with FSO, ThousandEyes, AppD, Observability, DevNet, Network Automation for Data Center, Enterprise, Public Sector, and Commercial customers- Mentor and train new hires as needed

* Deliver workshops and webinars (Accelerators and Ask-the-Experts [ATX’s]) to a diverse set of customers that qualify, tailoring deliverables and driving business outcomes within scope and on-time engagement* Focus on AppDynamics and ThousandEyes platforms for network analytics demos and consultations * Inspire customers to make tactical and strategic deployment decisions and track long term business outcomes* Collaborate with Account teams, Customer Success, and Partners to elevate customer adoption as well as address product concerns* Drive adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers and the Success team* Join the Customer Success team in customer engagements and events to improve customer adoption and address product concerns* Contribute to the customer community digital spaces and asset development of Success Tracks* Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams*Contribute to lifecycle asset development and maintenance through rotations, asset development sprints, and/or stretch assignments with the Lifecycle Success team

• Work on interactive customer engagements with focus in product and solution customizationwith virtualization, server provisioning, scripting, and storage components.• Create UCS Director workflows for automation of greenfield and brownfield customer infrastructure• Create technical documentation and deliver knowledge transfer presentations for customers• Complete Level-of-Effort (LOE) scoping for new projects or CR’s• Mentor new hires and interns

Learning how to work with and assist Cisco engineers with fixing and finding solutions to various network problems in the Advanced Services labs. Learning all kinds of amazing things at a great company and drinking out of a fire hose of information.Responsibilities include: - Maintain, troubleshoot, and work with gear for several customer accounts - Locate and interconnect physical layer components. - Install and remove equipment within the labs. - Update and maintain the Equipment Inventory Tracking and Management System for all equipment within the labs. - Provide general lab infrastructure support, maintain lab cleanliness, enforce lab policies, and assist with ISO compliance. - Participate in the execution of customer-specific network testing on a need basis.

Run registers and manage inventory. Help customers and see to their needs. Set up and maintain the stores small network of registers and credit card machines.

Maintained desktop troubleshooting. Accommodated network troubleshooting. Monitored technical business documentation. Upgraded company-wide phone system. Developed soft skills. Achieved internship completion and recognition certificate.