My current role involves the training and education of a trio of young humans in their natural environment. Responsibilities include scheduling; arranging transportation; facilitating continued education; developing, implementing and maintaining standard operating procedures; enforcement of ethical standards; team building and conflict resolution

Transaction Coordinator Team Lead, InterFirst Mortgage 8/2020-presentInterface between sales team and operations team to ensure exceptional customer experience throughout all stages of application process. Execute strategy and objectives of senior sales staff (VP & Regional Managers) for optimal turn time and pipeline management. Supervise and train a small team of subordinates. Handle and resolve complex issues by communicating with loan officers, processors and underwriters. Provide pipeline reports and status updates to sales managers. Support and assist team manager as needed.

NMLS #1025767 currently licensed in IL, CA, NY, FL, MD, CT, PA, VA, AZ, KY, MA, NJ, NH, RI, DE, WI, MI, IA, ND, GA, LA, NM and CO (pending).Originate residential mortgage loan applications via telephone in call center environment. Knowledgeable in both purchase and refinance mortgages, FHA and VA. Specializing in HARP refinance program. Exceeded sales target for June and July.

With over 8 years of experience in multiple areas of the mortgage industry, I offer prospective employers a unique background in customer service, processing, loss mitigation, underwriting and sales. My hallmark is a relentless pursuit of exceptional service for clients and business partners, accomplished through superior communication skills, exceptional analytical ability, creative approaches to problem solving and leadership by example. My passion is providing customers peace of mind by listening to their needs and responding with appropriate solutions presented in understandable language.

Youth care worker in residential treatment facility for adolescents; provide mentoring and role modeling for residents; participate in crisis intervention and therapy; maintain proper documentation.

Responsible for determining proper final disposition of mortgage loan files; Ensure compliance with all bank and regulatory guidelines regarding cancelled files; meet established service level expectations for turn time and minimum transactions completed each day; familiar with HMDA requirements; frequent phone and email contact with internal clients. Contract position ended.

Validate residential mortgage loan files for accuracy, completeness & compliance. Co-ordinate with borrowers, loan originators and third party vendors to bring loan to success close. Clear conditions for AUW. Review income, asset, title, appraisal, and insurance. Generate all closing and regulatory docs. Effectively prioritize and manage loan pipeline. Brief contract position.

Evaluated applications for the Home Affordable Modification Program; responsible for maintaining knowledge of changes in program and company policy; calculated income; reviewed credit; verified occupancy; determined if any documents in file were missing or deficient; contacted borrower to request additional documentation; answered in-bound customer phone calls; temporary position

Assist customers in selection of vehicle; product demonstration; sales negotiation; follow-up on prospective customers via phone. Layoff following economic downturn in auto industry.

• Analyze and review residential mortgage loan applications for credit, collateral, and capacity prior to issuing final loan decision • Exercise exception Maintain knowledge of program guidelines, while keeping abreast of all changes • Frequently multi-task & prioritize goals under high pressure deadlines • Communicate loan decision to loan officer/operations staff, requesting addition information and/or suggesting alternatives when needed • Made decisions on exceptions to policy within authority limits and escalated according to procedure when necessary • Investigated cases of potential fraud and escalated accordingly • Position ended due to mass layoff

• Customer Service (7/00 - 8/01) - high volume in-bound call center for mortgage company; Met established metric for number of calls; Answer customer inquiries regarding mortgage servicing (payments, escrow, collections, etc). Also performed QA evaluations; coached/trained new employees from 3/01-9/01 • Loss Mitigation (9/01 - 7/03) - Negotiate modifications & repayment plans for delinquent mortgage accounts. Qualify borrowers for workout plans based on financial information and workout guidelines. Familiar w/ FHA & VA lending guidelines, bankruptcy and foreclosure laws. Minimize losses for company by evaluating capacity of borrower to repay; Answered in-bound calls from phone queue. • Loan Processor (7/03 - 7/04) - Provide detailed loan product description to borrower via phone. Validate residential mortgage loan files for accuracy, completeness & compliance. Co-ordinate with borrowers, loan originators and third party vendors to bring loan to success close. Review income, asset, title, appraisal, and insurance. Effectively prioritize and manage loan pipeline.

Managed assigned territory in business to business telephone sales environment. Commissioned sales; Responsible for sales goals and growth within protected territory, prospecting new clients, expanding existing base, including cold calling. Built relationship with customers to learn needs and purchasing habits. Informed customers of current promotions. Was promoted from Target Marketer role to Account Manager within 6 months.

Third shift supervisor for college campus security. Supervised 1-4 additional officers and responsible for all activity during shift. First responder for fire alarms, medical emergencies and building maintenance. Lock/unlock all buildings as scheduled. Maintain shift activity log and write incident reports. Enforce campus vehicle code. Engage campus community by building mutually beneficial relationships with students, faculty and staff.