Co-founder and QA Technical lead for Freezepointqa

Alamo drafthouse cinema project

Power school project

→→→ Huawei offers managed services in Nigeria, providing end-to-end ICT solutions and support to enterprises and service providers. Their services include network planning, design, deployment, maintenance, and IT system management. Huawei aims to enhance performance, reduce costs, and provide technical support.→→→Core Contributions• Part of the team to test 9mobile BES 5.0 CRM solution E2E• Solely Tested 9mobile IVR Call flow E2E• Solely Tested 9mobile multi-Vendor Platform E2E• Resolved product issue through consumer testing.• Supervised a team of over 5 staff members.• Consistently received positive feedback from clients and created repeat business by developing long-term relationships with clients.

• Maintained weekly financial records, and prepared invoice and pay slip.• Set up and improved accounting systems and processes to meet business needs and maximized effectiveness of operations. • Completed daily accounting tasks including tracking funds, preparing deposits and reconciling accounts. • Diminished outstanding debts by analyzing accounts for issues.

• Kept the firm’s books, managed logistics and welfare.• Supervised the creation of the firm's Electronic research library and trained lawyers of the firm on database search and analysis. • Managed quality assurance program including on site evaluations, internal audits and customer surveys.

• Promoted superior experiences by addressing customer concerns, demonstrating empathy and resolving problems swiftly. • Responded to customer requests for products, services and company information.• Enhanced productivity levels by anticipating needs and delivering outstanding support.• Maintained accurate and current customer account data with manual forms processing and digital information updates. • Processed invoices each week and mailed documentation to clients.