Assess, design, develop, implement and evaluate Compliance, Risk, Retail, Commercial learning solutions for all Santander Team Members. Programs include Specialized Anti-Money Laundering curriculum, Code of Conduct Training and Consumer Lending Training.Manage learning process including stakeholder collaboration, performance consulting and communications to ensure learner success.Create and enhance a broad range of interactive, creative and intuitive e-Learning, instructor led and blended learning solutions incorporating simulations, games, experiential activities, interactive case studies and role-plays using Adobe Captivate, Articulate 360, Camtasia and other related software to meet performance and behavioral objectives.

Assessed, designed, developed, implemented and evaluated soft and hard skill e-Learning, blended learning and classroom training solutions using Adobe Captivate, Articulate and other related software.Enabled learners to drive retail sales, improve customer service, lead and coach effectively and master software to meet clients’ business goals.Up skilled facilitators and instructional designers and managed projects to maximize learning impact.

Managed projects, training programs and learning curriculum to drive revenue, business goals and ensure learner success; consulted for performance, provided gap analysis and employed highest levels of evaluation achievable.Assessed, designed, developed, implemented and evaluated retail sales, customer service, leadership development and systems hard and soft skill learning solutions. Programs included T3 for SMEs to Train Effectively, Borrowing Essentials, Mortgage: Solutions for Success and Business Lending Fundamentals.Employed Adobe Captivate, Articulate, Skillsoft and other related software to design and develop e-Learning, blended learning and classroom training to help learners drive sales, improve customer service, lead, manage, mentor and coach effectively as well as master software to meet business goals.Trained and developed instructional designers to employ ADDIE and other adult learning principles to maximize learning impact; mentored facilitators to use tools for excellence and the five disciplines of world class delivery.Developed, managed and maintained multiple business partner relationships with Leadership, Retail Sales, Systems, Marketing & Communications, Risk Management, Compliance and facilities to ensure effective transfer of learning.Delivered classroom and blended learning solutions, T3s, sales and leadership programs, coaching, customer service, merger conversion and systems training to managers, retail sales, call center and other colleagues.

Assessed, designed, developed, implemented and evaluated e-Learning, blended learning and classroom training solutions for call center, direct sales and distribution colleagues. On boarding, sales and systems programs included Manager Trainee Orientation, Directions Sales Training, Fleet New Hire, Cross-Channel Integration, Package Tracking, and the online Labor Analysis Tool.Consulted for performance, conducted needs assessments and evaluated learning to reach business goals and enable learners to drive sales, improve customer service and use new systems; maintained business partner relationships.