Responsible for Level I and II helpdesk/desktop support in a win XP/7/2008 server platform.Utilize Active Directory to create accounts, modify profiles, restore profiles, permissionsOpen, update, and escalate all trouble tickets using RT ticketing system.Diagnose and resolve issues on applications in Office 2003/2007, Adobe, etc.Provide Phone and remote desktop support in a Windows XP environment.Setup and configure Lifesize and Polycom Video conferencing units.Reset/unlock passwords in Great Plains, Business Objects, and Domain Accounts.Utilize Remote Desktop, PC anywhere, and support of logmein to troubleshoot all Windows applications.Maintain inventory for all Hardware, software, and Licensing information.Configure and troubleshoot users on the Shoretel VOIP phone system.Perform backups using Backup exec backup software.Deploy and troubleshoot Blackberries, PDA's, and Wi-Fi cards on a request basis.Create a standard corporate image for laptops and desktops using Symantec Ghost and KBOX.Order Laptops, Desktops, Printers, and Monitors to both home office and the UK office.Lead company in the upgrade from Office 2003 to Office 2007 seamlessly.

Responsible for Level I and II helpdesk/desktop support in a win XP/7/2008 server platform.Utilize Active Directory to create accounts, modify profiles, restore profiles, permissionsOpen, update, and escalate all trouble tickets using RT ticketing system.Diagnose and resolve issues on applications in Office 2003/2007, Adobe, etc.Provide Phone and remote desktop support in a Windows XP environment.Setup and configure Lifesize and Polycom Video conferencing units.Reset/unlock passwords in Great Plains, Business Objects, and Domain Accounts.Utilize Remote Desktop, PC anywhere, and support of logmein to troubleshoot all Windows applications.Maintain inventory for all Hardware, software, and Licensing information.Configure and troubleshoot users on the Shoretel VOIP phone system.Perform backups using Backup exec backup software.Deploy and troubleshoot Blackberries, PDA's, and Wi-Fi cards on a request basis.Create a standard corporate image for laptops and desktops using Symantec Ghost and KBOX.Order Laptops, Desktops, Printers, and Monitors to both home office and the UK office.Lead company in the upgrade from Office 2003 to Office 2007 seamlessly.

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Support 500 clients including back office and field consultants.Assist clients with over 120 applications.Deploy, maintain, and support desktop and laptop computer systems.Diagnose end-user technical issues in the areas of applications, operating systems and Hardware.Create and Deploy PC images using Symantec Ghost and Sysprep.Perform system administration, including account creation and permissions, using AD and proprietary software administration tools.Document all actions and solutions in ticket management application and update corporate knowledge base for future technical reference by technical support team. Ensure service levels are met and constantly advise customers on the status of their service requests.Manage Print Server, Fax Servers and troubleshoot related issues.Use Network streaming Remote software to troubleshoot and diagnose issues. Configure and Deploy PDAs and Blackberry units (7280, 7290, 7130C, 8700, 8800) for all blackberry users, including Senior Management Team.Troubleshoot Hardware problems and coordinate equipment break/fix repairs by third party vendors.Installed and configured VMware Server and client workstations.Configure Nortel VPN and Safeboot Hard drive encryption software for all deployed laptops.Setup Video conferences and meetings with Projector and Laptop.

Support 500 clients including back office and field consultants.Assist clients with over 120 applications.Deploy, maintain, and support desktop and laptop computer systems.Diagnose end-user technical issues in the areas of applications, operating systems and Hardware.Create and Deploy PC images using Symantec Ghost and Sysprep.Perform system administration, including account creation and permissions, using AD and proprietary software administration tools.Document all actions and solutions in ticket management application and update corporate knowledge base for future technical reference by technical support team. Ensure service levels are met and constantly advise customers on the status of their service requests.Manage Print Server, Fax Servers and troubleshoot related issues.Use Network streaming Remote software to troubleshoot and diagnose issues. Configure and Deploy PDAs and Blackberry units (7280, 7290, 7130C, 8700, 8800) for all blackberry users, including Senior Management Team.Troubleshoot Hardware problems and coordinate equipment break/fix repairs by third party vendors.Installed and configured VMware Server and client workstations.Configure Nortel VPN and Safeboot Hard drive encryption software for all deployed laptops.Setup Video conferences and meetings with Projector and Laptop.

Support and maintain two office sites consisting of 20 users for all PC and/or server problems.Perform server upgrades to include new user entries in Active Directory.Perform Data Backups using VERITAS backup software on both sites.Administered Pointsec security- hard drive encryption software for laptops of remote users. Troubleshoot Microsoft Office and Adobe suite software issues on client Desktops.Arrange clients' access IDs with Cisco VPN software on Laptops and tested same.Scrutinized the RAS server in the LAN room and examined the File and DNS Server for errors. Assist in troubleshooting the Microsoft exchange server in a teamwork environment.Update computers and servers with the latest service packs and patches. Troubleshoot Network connectivity.

Support and maintain two office sites consisting of 20 users for all PC and/or server problems.Perform server upgrades to include new user entries in Active Directory.Perform Data Backups using VERITAS backup software on both sites.Administered Pointsec security- hard drive encryption software for laptops of remote users. Troubleshoot Microsoft Office and Adobe suite software issues on client Desktops.Arrange clients' access IDs with Cisco VPN software on Laptops and tested same.Scrutinized the RAS server in the LAN room and examined the File and DNS Server for errors. Assist in troubleshooting the Microsoft exchange server in a teamwork environment.Update computers and servers with the latest service packs and patches. Troubleshoot Network connectivity.