William Ritchie Email & Phone Number

Hartford, Connecticut, Us

Hartford, Connecticut, Us

Promoted by $9B electricity and gas distributor [eversource.com/content/) to improve safety culture and practices, employee productivity and engagement, and customer satisfaction while ensuring financial target delivery. Oversees all Boston-region overhead and underground line construction and maintenance• Reduced DART injuries from 83% from 2013 to 2019 while also significantly reducing MVAs by developing and instilling culture of proactive safety instead of rules-focused mindset.• Achieved 25% reduction in underground workforce while maintaining customer service levels during major increase in commercial customer connections by implementing clear service targets and communication channels to ensure everyone collaborating toward same goals. • Drove important improvements in project management processes to capture 95% on-schedule delivery, resulting in 75% increase in reliability measured in months between interruptions.• Saved $1M in annual cable maintenance costs by delivering underground cable routing conversion project 2 years ahead of targeted date.

Westwood, Massachusetts, Us

Responsibilities expanded to leadership of major underground distribution system conversion from 4 kV to 13.8 kV.. Oversight of new customer work, construction projects, and system maintenance for greater Boston area. Focus on continuous improvement of workforce productivity and safety. Negotiated union agreements.• Delivered successful conversion of 4 kV underground distribution system to 13.8 kV, reducing outage frequency (SAIFI) by 75% during period of multiple large conversion projects, and giving Boston area best interruption rate across entire company footprint.• Collaborated with vendor to implement clear limiter solution allowing visual identification reducing time to identify limiters to just 15 minutes.

Westwood, Massachusetts, Us

Promoted to direct construction and new customer work for both underground and overhead systems, managing. Managed distribution infrastructure projects; honed project management skills.• Delivered 2 critical distribution infrastructure projects, including feeder system for major, new substation, and 2 4kV substation conversions, on time and within budget.• Identified alternative construction solutions and process improvements to reduce project delays and project scope expansions, allowing consistent milestone achievements for on-time, on-budget project delivery. Earlier Leadership Roles:• Planner/Supervisor, Electric Delivery. Directed multiple projects from $250K to $2M to replace 4kV underground and overhead distribution systems with 15kV system, consistently delivering projects on time and on budget.• Distribution Engineer, Network Area. Designed Boston network distribution system to accommodate increasing customer loads. Reviewed system abnormalities and recommended design changes to ensure continued system stability.• Distribution Engineer Northeast Radial Area. Engineered new customer services in overhead and underground radial areas. Reviewed system performance and implemented distribution system changes to improve customer reliability.