William Jackson Email & Phone Number

Melbourne, Victoria, Australia

Australia

RESPONSIBILITIES • Assisting the project manager to develop and execute project management plan and framework• Exercise project management principles to ensure dependencies are coordinated to achieve on time delivery and within budget• Liaise with various stakeholders to align deliverables and expectations• Coordinating project plan, schedule and budget• Review and creation of regular progress reportsACHIEVEMENTS• Oversaw the design, construction, validation, and integration of 72 TEBA expansion sites• Managed the transition of 3011 PONs from the Telstra Velocity network to the Opticomm network, equating to a footprint of 70,158 serviceable properties• The Velocity Project saw net growth of 1,427 active services versus Telstra legacy active connections at the completion of the transition process• Coordinated the retrieval and distribution of O&M materials totaling AUD $6M to delivery partners across Australia• Responsible for the creation and upkeep of appointment calendars to meet SLAs• Reduced the failure-rate of RSP appointments by 60% through weekly process improvement meetings and reporting• Lead the transition from third party delivery partner activities into the BAU framework

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

Working as a Client Relationship Manager, my role includes managing a diverse portfolio of clients with a consultative approach to support key accounts, understanding their business, and liaising with staff across all levels of their organisation to increase their return on investment through greater utility of the IBISWorld database.

Melbourne, Australia

· Responsible for a portfolio of clients, taking inbound queries from existing clients, making outbound calls to portfolio to create opportunities · Position involves cross-selling and up-selling a diverse range of telecommunication products to existing portfolio while being a single point of contact within the organisation for your clients · Spent time in the dedicated Defence team where I was responsible for managing client disputes and retaining customers ready to leave · Customer focused sales approach – consultative selling involving relationship building and finding a solution based on customer needs · Assisted in training for new starters to the Customer Experience team

Melbourne, Australia

· Outbound B2B over the phone sales role with some inbound leads · Position involved selling online tender notification subscriptions to businesses · Consistent performer hitting my sales target from day one, including during probationary period

· Role involved mostly over-the-phone inbound and outbound sales, but also included face-toface sales at the HIA Home Show and Grand Designs Live Expo (involving travel interstate) · Position required selling architectural services that match client needs, whilst also cross-selling and up- selling other beneficial services · First half 2014, met 110% of my target, and had the highest average sales per day · Second half 2014, led team with 808 total sales, next highest was 673 · Since Sept 2014 with re-branding I took an excess of 35% of the total bookings out of a 5 person team

Melbourne, Australia

· General learning, science and mathematics cover

Melbourne, Australia

Melbourne, Australia

· Installation of industrial shelving · General labouring duties · Operation of heavy machinery

Graduate Diploma, Secondary Education And Teaching

Bachelor'S Degree, Biotechnology

Information Technology