William Jackson Email & Phone Number

West Palm Beach, Florida, United States

• Spearheaded the development of comprehensive API strategies for midsize and large corporations, resulting in a 30% increase in API adoption rates and a 20% reduction in compliance issues.• Provided expert guidance in establishing and optimizing Program Management Offices, leading to a 15% improvement in project delivery times and a 25% increase in program success rates.• Delivered targeted software development resource support, enabling clients to achieve a 30% reduction in time-to-market for key product releases and a 10% increase in customer satisfaction.

• Streamlined and optimized workflows, eliminating technical debt and migrating processes to Salesforce and O365, resulting in a 20% increase in productivity and saving $150K annually on licensing costs.• Developed and implemented comprehensive risk management strategies, boosting CMMC compliance from 73% to 95%, which reduced security incidents by 30% and enhanced client trust.• Spearheaded market expansion efforts, securing 3 strategic partnerships and identifying 2 acquisition targets, which contributed to a 25% growth in revenue and a 15% increase in market share.• Anticipated and capitalized on emerging trends, leading to the successful launch of 2 new services, which generated $2M in additional revenue within the first 6 months.• Conducted in-depth market research and customer analysis, leading to the identification of 3 key growth opportunities that mitigated potential risks and increased market penetration by 10%.• Developed and executed a forward-looking technology strategy, aligning with business objectives, which resulted in a 35% increase in operational efficiency and positioned the company as a technology leader in its industry.• Led the design, implementation, and maintenance of the organization's IT infrastructure, achieving a 25% reduction in downtime and cutting operational costs by 15%.• Strengthened cybersecurity measures, reducing data breaches by 40% through the implementation of robust security policies and controls, safeguarding critical digital assets.• Implemented IT Service Management processes, reducing incident resolution time by 50% and minimizing operational disruptions, which enhanced overall system reliability.• Optimized the proposal staffing process, resulting in a 30% improvement in proposal win rates and ensuring that 95% of roles were filled with top-tier talent through strategic hiring practices.

• Established and led the Enterprise Architecture department, creating guiding principles and review boards, which reduced architectural inconsistencies by 40% and improved project alignment with business goals.• Launched and managed the Enterprise Integration department, developing design patterns that streamlined complex integrations, resulting in a 30% reduction in integration time and a 20% increase in system reliability.• Spearheaded the transformation of ADT Sales processes by deploying iPad systems for lead management, quoting, and appointments, achieving $20M in annual savings and accelerating the sales cycle by 25%.• Pioneered and implemented the company-wide Microservices strategy, enabling reusable services that increased development speed by 30% and reduced time-to-market for new features by 20%.• Directed the transition to a MuleSoft Architecture, standardizing integration practices, which enhanced system interoperability by 25% and reduced integration costs by 15%.• Led Smarter Growth initiatives, optimizing Salesforce workflows and reducing non-paying customers by 15%, which contributed to a 10% increase in overall revenue retention. • Implemented a Salesforce-based Call Center solution that reduced Average Handling Time (AHT) by 20% and increased customer satisfaction by routing 15% of calls to chatbots for quick resolution.• Earned the 2015 IDG Digital Edge Award for driving business process transformation, which led to a 25% improvement in operational efficiency and set a new standard for digital innovation at ADT.• Awarded the 2017 ADT Circle of Excellence, recognizing top 1% of employees, for leadership in digital transformation initiatives that resulted in a 30% increase in customer satisfaction and a 20% reduction in operational costs.• Launched ADT Go, the first mobile family location app with a panic button feature, driving a 15% increase in user engagement and contributing to a 10% growth in mobile service subscriptions.

• Led strategy for Application Development and Production Support across 70+ applications, resulting in a 20% improvement in system uptime and a 15% reduction in maintenance costs.• Managed offshoring initiatives that increased project throughput by 30% and reduced operational costs by 25%, aligning with business objectives.• Engineered IT asset rationalization, providing executive management with enhanced visibility, which reduced redundant assets by 40% and saved $500K annually.• Directed strategic vision for IBM WebSphere environment, optimizing performance across Commerce, WAS, WASND, Portal, and Message Broker, leading to a 25% reduction in system outages.• Guided mobile dealer network enhancements that cut paper usage by 50% and reduced processing time by 20%, improving overall operational efficiency.• Designed and implemented a Business Process Management solution that centralized customer contracts from 200+ locations, leading to a 30% reduction in processing errors and a 20% increase in operational efficiency.• Initiated cost containment strategies that resulted in over $1 million in savings on licensing fees, directly contributing to a 15% reduction in annual IT expenses.• Reengineered the SDLC process by transitioning from Waterfall to Agile, reducing project delivery time by 25% and increasing customer satisfaction by 30%.• Played a key role in workforce optimization, enabling sales teams to utilize mobile Cloud computing applications, resulting in a 20% increase in sales efficiency and a 15% reduction in operational costs.• Led corporate Quality Assurance efforts across 50+ applications, improving defect detection rates by 40% and reducing post-release issues by 30%, enhancing overall software reliability.

• Managed complex technology relationships with Fortune 500 clients, delivering customized Contact Management solutions that increased client satisfaction by 25% and retention rates by 20%.• Led Joint Application Development (JAD) sessions, effectively gathering customer requirements that led to a 30% reduction in project rework and ensured a 95% match between delivered solutions and client needs.• Designed and implemented CRM applications with advanced workflow engines and EAI components, which enhanced data integration and increased operational efficiency by 20%.• Streamlined client business processes by improving work queue visibility, slashing resolution time from 4 days to 1 day, and boosting overall client satisfaction by 35%.• Successfully led the complete IT build-out for major airline carriers' Call Centers across the US and Philippines, resulting in a 30% improvement in call handling efficiency and a 25% increase in customer satisfaction.• Engineered a BPM and Document Management solution for new membership requests in a large non-profit, reducing processing times by 40% and enabling a 20-person headcount reduction, which saved $500K annually.• Served as a versatile Solution Architect, delivering tailored integration solutions that improved customer operations by 25% and reduced system integration times by 30%.

Managed multiple projects simultaneously for Enterprise Technology group, including database upgrades, application development, Cisco hardware upgrades, and complete banking center construction projects. Utilized proven project management methodology for resource loading, risk mitigation, budgeting, task management, issue management, and status reporting to senior management.