William Jackson Email & Phone Number

West Palm Beach, Florida, United States

• Spearheaded the development of comprehensive API strategies for midsize and large corporations, resulting in a 30% increase in API adoption rates and a 20% reduction in compliance issues.
• Provided expert guidance in establishing and optimizing Program Management Offices, leading to a 15% improvement in project delivery times and a 25% increase in program success rates.
• Delivered targeted software development resource support, enabling clients to achieve a 30% reduction in time-to-market for key product releases and a 10% increase in customer satisfaction.

• Streamlined and optimized workflows, eliminating technical debt and migrating processes to Salesforce and O365, resulting in a 20% increase in productivity and saving $150K annually on licensing costs.
• Developed and implemented comprehensive risk management strategies, boosting CMMC compliance from 73% to 95%, which reduced security incidents by 30% and enhanced client trust.
• Spearheaded market expansion efforts, securing 3 strategic partnerships and identifying 2 acquisition targets, which contributed to a 25% growth in revenue and a 15% increase in market share.
• Anticipated and capitalized on emerging trends, leading to the successful launch of 2 new services, which generated $2M in additional revenue within the first 6 months.
• Conducted in-depth market research and customer analysis, leading to the identification of 3 key growth opportunities that mitigated potential risks and increased market penetration by 10%.
• Developed and executed a forward-looking technology strategy, aligning with business objectives, which resulted in a 35% increase in operational efficiency and positioned the company as a technology leader in its.

• Established and led the Enterprise Architecture department, creating guiding principles and review boards, which reduced architectural inconsistencies by 40% and improved project alignment with business goals.
• Launched and managed the Enterprise Integration department, developing design patterns that streamlined complex integrations, resulting in a 30% reduction in integration time and a 20% increase in system reliability.
• Spearheaded the transformation of ADT Sales processes by deploying iPad systems for lead management, quoting, and appointments, achieving $20M in annual savings and accelerating the sales cycle by 25%.
• Pioneered and implemented the company-wide Microservices strategy, enabling reusable services that increased development speed by 30% and reduced time-to-market for new features by 20%.
• Directed the transition to a MuleSoft Architecture, standardizing integration practices, which enhanced system interoperability by 25% and reduced integration costs by 15%.
• Led Smarter Growth initiatives, optimizing Salesforce workflows and reducing non-paying customers by 15%, which contributed to a 10% increase in overall revenue retention.

• Led strategy for Application Development and Production Support across 70+ applications, resulting in a 20% improvement in system uptime and a 15% reduction in maintenance costs.
• Managed offshoring initiatives that increased project throughput by 30% and reduced operational costs by 25%, aligning with business objectives.
• Engineered IT asset rationalization, providing executive management with enhanced visibility, which reduced redundant assets by 40% and saved $500K annually.
• Directed strategic vision for IBM WebSphere environment, optimizing performance across Commerce, WAS, WASND, Portal, and Message Broker, leading to a 25% reduction in system outages.
• Guided mobile dealer network enhancements that cut paper usage by 50% and reduced processing time by 20%, improving overall operational efficiency.
• Designed and implemented a Business Process Management solution that centralized customer contracts from 200+ locations, leading to a 30% reduction in processing errors and a 20% increase in operational efficiency.

• Managed complex technology relationships with Fortune 500 clients, delivering customized Contact Management solutions that increased client satisfaction by 25% and retention rates by 20%.
• Led Joint Application Development (JAD) sessions, effectively gathering customer requirements that led to a 30% reduction in project rework and ensured a 95% match between delivered solutions and client needs.
• Designed and implemented CRM applications with advanced workflow engines and EAI components, which enhanced data integration and increased operational efficiency by 20%.
• Streamlined client business processes by improving work queue visibility, slashing resolution time from 4 days to 1 day, and boosting overall client satisfaction by 35%.
• Successfully led the complete IT build-out for major airline carriers' Call Centers across the US and Philippines, resulting in a 30% improvement in call handling efficiency and a 25% increase in customer satisfaction.
• Engineered a BPM and Document Management solution for new membership requests in a large non-profit, reducing processing times by 40% and enabling a 20-person headcount reduction, which saved $500K annually.

Managed multiple projects simultaneously for Enterprise Technology group, including database upgrades, application development, Cisco hardware upgrades, and complete banking center construction projects. Utilized proven project management methodology for resource loading, risk mitigation, budgeting, task management, issue management, and status reporting.