William Jeter Email & Phone Number

Provide end users support remotely as well as desk side support; maintains computer hardware asset inventor. Resolutions are update in a ticketing system using Remedy.Create tickets as a necessary act for escalation point for support requests, perform necessary account updates and other administrative functions as assigned help maintain IT inventory.Provides desktop support for Windows 10 operating systems, Microsoft Office 365, VPN connectivity, antivirus/malware software, remote control support.Research configures and order technical items required to operate the company’s business including workstations, laptops, printers, copiers and projectors.Strong communication (both verbal and written), problem solving, and decision making skills. Ability to work with minimal supervision. Highly organized and detail oriented; ability to prioritize daily tasks.

Supports computer hardware and software, and maintains computer hardware asset inventory.Windows Server 2012 (Active Directory, DNS, DHCP, Group Policy).Oversees system setups, breakdowns, and office moves and supports telephone and voicemail systems..Supports Conference Room Services with video conferencing, AV setups, and take-downs.Train users on supported software and hardware with understanding of technology from a user perspective as well as technical perspective. Assist users to resolve computer related problems such as inoperative hardware or software.Provides desktop support for Windows 10 operating systems, Microsoft Office 365, VPN connectivity, antivirus/malware software, remote control support.Escalates more complex issues to advanced support service teams and communicates with end user.Strong communication (both verbal and written), problem solving, and decision making skills. Ability to work with minimal supervision. Highly organized and detail oriented; ability to prioritize daily tasks.Research configures and order technical items required to operate the company’s business including workstations, laptops, printers, copiers and projectors.Works with core IT teams on implementation and support of technology rollouts and projects.Performs preventative and routine maintenance and interacts with the Helpdesk and local users to identify unreported or repetitive problems.

Support which includes 150+ local and remote users.Primarily responsible for user support services, including but not limited to desktop/network hardware, software installation testing and training.Troubleshooting, maintenance and repairs of system and equipment.Windows Server 2012 (Active Directory, DNS, DHCP, Group Policy).Resolve end user issues related to workstation administration (Win7/Win10), software, peripherals, phones, and IT Infrastructure.Provides desktop support for Windows 10 operating systems, Microsoft Office 2016/O365, VPN connectivity, antivirus/malware software, remote control support, endpoint management and other enterprise software.Responsibilities also include: maintenance of the company’s inventory tracking system, administration of the external and intranet websites, deploying and maintaining mobile devices such as Android, iPhones and iPads, Import, convert, edit, and produce audio/video from various sources, including audio cassette, VHS, DVD, MJPEG, DIVX, XVID, and .MOV formats. Update inventory spreadsheet; update AZ user locations spreadsheet; coordinate large scale relocations/changes for different departments.Research configure and order technical items required to operate the company’s business including workstations, laptops, printers, copiers and projectors.

Carpinteria, Ca, Us

• Support which includes 200+ local and remote users.• User Administration, Active Directory, Patch Management. • Resolve end user issues related to workstation administration (Win7/Win10/), software, peripherals, phones, and IT Infrastructure.• Coordinate Issue Resolution with Branch offices and support calls, providing appropriate assistance and response utilizing Jira ticketing system. • Support and educate users on in-house applicationsEstablish Exchange mailboxes, assign users to distribution lists and establish email account limits.• PC imaging using Windows Imaging Component, through Microsoft Systems Center Configuration Manager (SCCM).• Update inventory spreadsheet; update AZ user locations spreadsheet; coordinate large scale relocations/changes for different departments.• Inventory Management, Process Documentation, Polycom Audio and Video Conferencing Services, iPhone and iPad support.• Research, configure and order technical items required to operate the company’s business including workstations, laptops, printers, copiers and projectors.

•LAN Support which includes 500+ local and remote users.•Setup and support end user’s accounts in Active Directory; restore network lockouts and reset network passwords; Add/Remove Network/Local Printers.•Establish Exchange mailboxes, sip for Microsoft Communicator, assign users to distribution lists and establish email account limits.•PC imaging using Windows Imaging Component, through Microsoft Systems Center Configuration Manager (SCCM).•Update inventory spreadsheet; update AZ user locations spreadsheet; coordinate large scale relocations/changes for different departments.•Inventory Management, Process Documentation, Polycom Audio and Video Conferencing Services, iPhone and iPad support.•Responsible for writing software and hardware evaluations, recommendations for improvements in computer systems, recommendations for new or modified software and hardware for management review.•Research, configure and order technical items required to operate the company’s business including workstations, laptops, printers, copiers and projectors.

Education record

Bachelor Of Science (Bs), Psychology/Minor Sociology