William Johnson Email & Phone Number

Toronto, Ontario, Canada

Manage facility services across the client’s Canadian sites engaging vendors as needed to meet service level agreements. Own and manage the facility management budget, invoice processing and client expenditures. Manage and coordinate projects. Total responsibility for service delivery and the client experience. Provide front facing customer service as the client’s representative and interact with the client to provide exceptional service.

Toronto, Canada Area

Enhanced company’s reputation of solid customer service through exceptional reception services. Assisted office staff to meet objectives and goals by providing strong, timely administrative support. Ensured a comfortable office environment by addressing facility issues with the property manager. Provided facility services in regards to equipment maintenance, landlord interactions, vendor services and client interactions. Ensured security of the office through the management of employee ID and access cards. Enabled office usage and cost analysis through data collection.

Toronto, Canada Area

Provided exceptional reception services and support to office staff. Facility coordination such as vendor and invoice management, coordinating building concerns with property management and financial reporting.

Winnipeg, Canada Area

Ensured homeowner satisfaction and builders’ reputation for providing a high quality product by coordinating, resolving and tracking deficiencies. Monitored and coordinated warranty year-end repair requirements between homeowners and various trades. Confirmed compliance of building and grading inspections with various city and regional municipalities to ensure closure of permits and deposit refunds.

Kelowna, Bc

Solidified and maintained the good reputation of the school by providing friendly and helpful support to parents and students. Ensured compliance to BC Education system requirements by tracking and reporting daily attendance. Facilitated effective and efficient operation of the school by preparing and obtaining tuition contracts, creating student files, collecting school and tuition fees, and tracking information. Assisted office manager, CEO, principal, teachers and accountant to achieve their objectives by providing strong, timely and accurate administrative support.

Edmonton, Canada Area

Led multiple process improvement projects from start to finish, resulting in the Government realizing savings in the millions of dollars. Maintained strong reputation of the Department by developing and enhancing relationships with stakeholders, various levels of executives and government councils to ensure buy-in and support for all projects. Met with and presented to executive, senior level management and project partners to maintain efficiency and effectiveness of projects by keeping them informed of project status.

Edmonton, Canada Area

Coordinated simplification of the Alberta Foundation for the Arts (AFA) grant funding programs to better meet the needs of the public accessing these grants. Presented new structure to, and won acceptance from the departmental executive and the AFA Board. Led team of 6 resources in providing secretarial functions for the AFA Board and the Premier’s Council on Arts and Culture while overseeing the operations of the AFA art collections. Ensured timely delivery of administrative services to all government departments in the areas of mail and logistics services, print services, office equipment services and fleet management services, using industry standards and best practices.

Senior And Executive Managers' Development Program, Business Administration And Management, General

Continuing education program affiliated with the Government of Alberta designed to enhance management skills.

Business Management Certificate

Continuing education program with coursework in Accounting, Business Law, Marketing and Organizational Management.

English And Psychology

Joint major in English and Psychology.