William Johnston Email & Phone Number

Washington

Specializing in IT Service Management and IT process development and execution.

Oversaw IT operations for a division of 400+ personnel, responsible for the implementation of the ITIL framework and IT service management portfolio.• Managed the entire Service Management Lifecycle, including Incident, Change, Configuration, Problem, Release, Capacity, and Service Continuity Management for a 1,000-person IT division.• Spearheaded the selection and implementation of HP Service Manager, HP BSM, and HP uCMDB, reducing incident resolution times by 30%.• Led culture… Show more Oversaw IT operations for a division of 400+ personnel, responsible for the implementation of the ITIL framework and IT service management portfolio.• Managed the entire Service Management Lifecycle, including Incident, Change, Configuration, Problem, Release, Capacity, and Service Continuity Management for a 1,000-person IT division.• Spearheaded the selection and implementation of HP Service Manager, HP BSM, and HP uCMDB, reducing incident resolution times by 30%.• Led culture change initiatives, embedding ITIL principles across teams and improving operational efficiency.• Managed the Service Portfolio from service definition to retirement. Show less

Developed and implemented ITIL processes for the Computing Infrastructure and Engineering team.• Led the implementation of core ITIL processes, including Incident, Change, Configuration, and Supplier Management.• Integrated open-source tools (MySQL, Perl) with BMC Remedy for a custom IT service management solution.• Built reporting functions for tracking incidents and configuration items using SQL Server and other backend tools.

Specialized in ITIL Configuration and Change Management for the Command and Control Survivability Program at the Pentagon.• Designed and implemented the Configuration Management Database (CMDB) to manage complex infrastructure components.• Assisted in developing Change Management processes and evaluated tools like BMC Remedy and PVCS Dimensions to support ITIL processes.

IT Director 10 years as lead developer and IT Director for a defense contractor in Arlington, VA. Contracted with Department of Defense, Department of Navy and US Air Force. Specialized in application integration, specifically Commercial-Off-The-Shelf software (COTS). Integrated office productivity software with database servers and other proprietary software. As the corporation expanded, duties included oversight of the IT division personnel along with on-going design/development… Show more IT Director 10 years as lead developer and IT Director for a defense contractor in Arlington, VA. Contracted with Department of Defense, Department of Navy and US Air Force. Specialized in application integration, specifically Commercial-Off-The-Shelf software (COTS). Integrated office productivity software with database servers and other proprietary software. As the corporation expanded, duties included oversight of the IT division personnel along with on-going design/development responsibilities. Show less

Bachelor Of Science (Bs), Mathematics

Education record