Independent It Consultant
Specializing in IT Service Management and IT process development and execution.
Mar 2017 - Jul 2023
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William Johnston Email & Phone Number
IT Service Manager @ Imagine One | IT Service Management
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✓ Verified Jun 2026
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Role
IT Service Manager @ Imagine One | IT Service Management
Location
Washington, District Of Columbia, United States
Who is William Johnston? Overview
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William Johnston is listed as IT Service Manager @ Imagine One | IT Service Management based in Washington, District Of Columbia, United States. AeroLeads shows a matched LinkedIn profile for William Johnston.
William Johnston previously worked as Independent IT Consultant at Self-Employed and AVP, Service Delivery at Navy Federal Credit Union. William Johnston holds Bachelor Of Science (Bs), Mathematics from Virginia Polytechnic Institute And State University.
Profile bio
About William Johnston
ITIL Master with over 30 years of experience leading IT service management, systems design, and process improvement for global enterprises and government agencies. Proven success in streamlining IT processes, driving service delivery excellence, and implementing enterprise-level ITIL-based frameworks to optimize Incident, Change, Configuration, and Problem Management. Strong track record of implementing tools like ServiceNow and HP Service Manager to drive operational efficiencies and enhance IT service management across organizations.
Listed skills include Integration, Cloud Computing, Enterprise Architecture, Software Development, and 40 others.
6 roles · 38 years
William Johnston work experience
A career timeline built from the work history available for this profile.
Avp, Service Delivery
- Oversaw IT operations for a division of 400+ personnel, responsible for the implementation of the ITIL framework and IT service management portfolio.
- Managed the entire Service Management Lifecycle, including Incident, Change, Configuration, Problem, Release, Capacity, and Service Continuity Management for a 1,000-person IT division.
- Spearheaded the selection and implementation of HP Service Manager, HP BSM, and HP uCMDB, reducing incident resolution times by 30%.
- Led culture… Show more Oversaw IT operations for a division of 400+ personnel, responsible for the implementation of the ITIL framework and IT service management portfolio.
- Led culture change initiatives, embedding ITIL principles across teams and improving operational efficiency.
- Managed the Service Portfolio from service definition to retirement. Show less
Jun 2009 - Feb 2017
Process Architect
- Developed and implemented ITIL processes for the Computing Infrastructure and Engineering team.
- Led the implementation of core ITIL processes, including Incident, Change, Configuration, and Supplier Management.
- Integrated open-source tools (MySQL, Perl) with BMC Remedy for a custom IT service management solution.
- Built reporting functions for tracking incidents and configuration items using SQL Server and other backend tools.
2005 - Jun 2009
Configuration Manager
Eds
- Specialized in ITIL Configuration and Change Management for the Command and Control Survivability Program at the Pentagon.
- Designed and implemented the Configuration Management Database (CMDB) to manage complex infrastructure components.
- Assisted in developing Change Management processes and evaluated tools like BMC Remedy and PVCS Dimensions to support ITIL processes.
2003 - 2005
~2 yrs
Owner
Oct 1996 - Oct 2001
Director Government Services
IT Director 10 years as lead developer and IT Director for a defense contractor in Arlington, VA. Contracted with Department of Defense, Department of Navy and US Air Force. Specialized in application integration, specifically Commercial-Off-The-Shelf software (COTS). Integrated office productivity software with database servers and other proprietary.
1988 - 1998
~10 yrs
2 education records
William Johnston education
Bachelor Of Science (Bs), Mathematics
Education record
Fort Hunt
FAQ
Frequently asked questions about William Johnston
Quick answers generated from the profile data available on this page.
What is William Johnston's role at their current company?
William Johnston is listed as IT Service Manager @ Imagine One | IT Service Management.
Where is William Johnston based?
William Johnston is based in Washington, District Of Columbia, United States.
What companies has William Johnston worked for?
William Johnston has worked for Self-Employed, Navy Federal Credit Union, Sun Microsystems, Eds, and Edatafusion.
How can I contact William Johnston?
You can use AeroLeads to view verified contact signals for William Johnston, including work email, phone, and LinkedIn data when available.
What schools did William Johnston attend?
William Johnston holds Bachelor Of Science (Bs), Mathematics from Virginia Polytechnic Institute And State University.
What skills is William Johnston known for?
William Johnston is listed with skills including Integration, Cloud Computing, Enterprise Architecture, Software Development, Enterprise Software, Program Management, Linux, and Project Management.
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