William Kaseman Email & Phone Number

Quakertown, Pa

• Equity Trading of stocks and ETFs using advanced trading platforms to produce outstanding short term and long term results by utilizing intelligent chart patterns and company fundamentals,

Quakertown, Pa

• Painting Services Contractor Territory Franchisee - owned financials, quotes, labor contracts, and partnered with key vendors tp produce professional painting jobs

Allentown, Pa

• Employee of Convergent Solutions Group, Plymouth Meeting, PA and assigned to PPL account• Contracted for Frontier Communications supporting 26 PPL locations from Allentown, PA• Provided 24x7 PPL coverage and rotational on-call regional support for many Nortel customers• Processed high volume of service tickets for Nortel PBXs w IP, digital, & analog phones, network • Setup phones, voicemail, audio teleconference accounts, and Tandberg Video Conferencing

Philadelphia, Pa

- 1 of 3 Techs for Nortel Opt 81 PBX w/ OTM, voice mail, & Xtend CDR for over 900 EEs- Serviced 850+ AT&T Teleconference accounts company-wide with AT&T Calling Cards - Worked with Shared Tech on PBX and Broadwing, AT&T, and Verizon on network issues- Handled attorney and staff needs for phone, voice mail, and audio teleconference service

Chesterbrook, Pa

- AmeriSource mgr of corp voice operations supporting 22 domestic offices employing 3,500 - Reported to Director of Network Services and Sr. VP of Network & IT on all voice operations- Exceeded Executive’s expectations with outstanding reorganization of voice communications - Hired and supervised 3 supporting Voice/Video, projects, billing analysis, and office relocation - Planned & executed relocation Corporate Office’s network within 3 months with AT&T / MCI- Co Designed Corp flr plan, MDF, and new CAT 5E MDF-IDF fiber cabling and station runs - Responsible for monthly expenses, telco services, PBX, and all Loc & LD AT&T and MCI lines- Validated invoices for VP approval of network generating over $14 billion in annual sales- Reduced expenses company-wide by 25% with reorganization and cost containment - Created centralized billing platform that improved discounts and control while reducing errors - Standardizing LD, local, cell, pager, teleconf, calling card, video, and maint at all offices- Cut $2 million with lower rates, restructured accounts, applied discounts, and cut PBX costs - Uncovered $250,000 in billing errors between AT&T, MCI, ALS, Verizon, Bell South, and SBC - Managed Avaya, Nortel, and Siemens PBX maintenance contracts, upgrades, and service - Researched, provisioned, and maintained 3 VS FX Polycom video units utilizing ISDN - Recommended, helped plan, and was highly involved in AT&T OC3 Accu-Ring Corp cut-overs - Handled AT&T Asynchronous (X.25) toll-free dial-up serv troubles, invoicing, and reporting

Philadelphia, Pa

- Highly involved in developing new voice recovery offering into a $2 million yr revenue stream - Conducted pre and post sales efforts with subscribers and WorkGroup Director / Sales Mgrs- Tested with many of the 650 MegaVoice customers to validate contract and compliance - Received 5 awards for customer service excellence with WorkGroup / MegaVoice ACD - Setup Nortel PBXs, Centrex, voicemail, and 8 IVRs w/ remote agents and call recorders- Maintained subscriber’s demographic database documentation and wrote the User Guide - Trained staff, techs, and customers on recovery procedures at SunGard and customer sites - Handled MAC tickets for Companion & SpectraLink wireless network, CDR, and paging

Horsham, Pa

- Discussed voice communications with leaders of regional group office of 1,800 employees- Maintained 3 phone systems with T1s, TIE lines, DIDs, and COs and over 2,000 phones - Performed MACs and worked with AT&T, Bell Atlantic, Rolm, Bell Atlantic Meridian- Programmed / serviced claim call centers totaling 350 representatives & toll-free service- Supervised hardware / software upgrades, & preformed MDF & IDF changes

Horsham, Pa

- Designed plans and moved staff while growing from 200,000 to 500,000 sq. ft. & 1,800 EEs - Illustrated 1/8 in. scale blue prints of building's phones, terminals, drillings, and furniture- Administered main building's HVAC program controlling multi-zones of 105 heat pumps - Negotiated / managed photocopiers of 42 high volume units saving $200,000 annually - Handled MACs, troubles, and vendor support of Nortel Option 71 and Rolm 8000 PBXs

Warminister, Pa

- Compiled daily production reports and monthly work-in-progress inventory analysis- Procured materials needed to make custom fiberglass signs and validated billing- Reduced expenses and improved efficiency with better products and discounts

Doylestown, Pa

- Scheduled and conducted residential real estate committees and wrote final appraisals - Performed builder construction loan and commercial property review inspections

Bachelor Of Science, Business Administration

Activities and Societies: Worked nearly full time while in school full timeBusiness Administration

Education record