Grady Kelly Email & Phone Number

• Design and facilitate training for technicians across field telecom services, including installation, copper repair, and business circuits, ensuring qualified personnel are proficient in fiber, video, and central office tasks.

Tampa, Florida, United States

In leadership role as Operations Manager for Network Operations in Tampa Bay region. Responsible for 34 direct reports across multiple teams responsible for delivering products to wholesale and business customers in my geographic area which includes three counties in west central Florida. This includes Central Office, Ethernet, and Broadband services to our business, wholesale, and residential customers. • Consistently rank in top 10% attaining/exceeding corporate metrics/objects for Florida Operations• Reduced specialization and overtime costs by 39% by successfully integrating High Bandwidth/Ethernet teams into existing Central Office and Special Services teams• Experience with managing Union and salaried employees• Motivate and coach associates in development of customer service skills to provide best customer experience

Greater Tampa Bay Area

• Managed team of 26 technicians/associates having direct responsibility for 14 Central Offices and 19 remotes over three counties• Reduced power costs with estimated savings of $56,000 annually during power-reduction project involving grooming line equipment in 3 Central Offices• Implemented a large migration of hardware and content for a large urban USF Medical Campus with 3 locations.• Consulted with “Best Practices” national committee to share my team’s business methods & practices for consistently achieving/exceeding monthly objectives for Ethernet product in Florida• Managed team of Broadband/Ethernet associates installing and provisioning Verizon Ethernet product in eight Florida counties. Consistently led Verizon Ethernet national due date on time objective. • Reduced test & turnup interval time from 26 days in August 2012 to 14 days by January 2013 with no increase in cost or overtime.• Interim Area Manager 2010/2011 for Florida Eastern Operations. Leadership role responsible for team of nine supervisors and 112 skilled network technicians installation and maintenance for all Central Office / CPE / High-Band / activities in Eastern division

Greater Tampa Bay Area

• Managed team of 28 technicians consisting of CPE, CO Equipment Installers, Fiber Techs• Responsible for 64 POPs and fiber network throughout the Tampa area and five surrounding counties of Pasco, Pinellas, Polk, Manatee, and Sarasota• Excelled in guiding the work of technical teams. Articulated project goals and translated business needs into technical terms. Prepared detailed work breakdown structures and instilled shared accountability for achieving project milestones.• Reduced fiber network outage time by 61% by implementing 5-step response/follow-up process while supporting teams Verizon team and contractors and dispatch matrix modifications.

Greater Tampa Bay Area

• Supervised copper cable air pressure associates in Tampa supporting pressure alarms and cable repairs when needed• Led team of PBX / Key System technicians responsible for installation & maintenance of all Telecom Park systems for GTE/Verizon complex• Developed and led efficient teams that enhanced customer experience by producing a higher quality product and improved jobs per day yields. Facilitated common interest forums to build relationships with the union and departmental partners.