William Keyes Email & Phone Number

Managed two separate self-storage facilities with over 400 units and personally serviced any problems the property encountered.Managing delinquent tenant processes.Keep the property cleaned and well maintained.Received "Top Sales" award at my facilities for my outstanding ability to rent units and sell product.

Managed 7 different stores in my area.Handled escalated complaints.Overseen employees adhered to the company standards.

Manage day-to-day interaction with associates on the floor.Provide daily information flow, problem solving, process improvements, reporting and direct management of the office team.Handled associates relations activities, communications and investigations.Managed special projects and performance incentive programs to help meet operational goals and ensure compliance with customer related information.

Developed and executed full cycle training delivery strategy.Met current organizational needs utilizing effective training techniques and methods suitable for learners (computer based or classroom lectures).Oversaw all operations training activities, projects and programs ensuring optimal results and integrates learning theory and methods to support goals and objectives.Directed and consulted with operations leaders to identify staffing and training needs.Maintained skilled associates for operations positions.

Provided assistance for all activities related to payoffs.Handled all foreclosures, liquidations and bankruptcies for all loans.Worked with attorneys on legal matters related.Reviewed Individual Loan Credit rating, done in conjunction with results in changes with Loan Loss Calculations.Prepared documentation to request purchase submissions, track request and respond questions related to loans.Provided all documentation and needed information to satisfy audit requirements.

Spoke with customers by telephone to determine reasons for overdue payments.Advised customers of necessary actions and strategies for debt repayments.Received payments and post amounts paid to customer accounts.Located and monitored overdue accounts using computers and a variety of automated systems.Recorded information about financial status of customers.

Provided leadership to ensure the franchise’s growth through personal example.Under guidance of Branch Manager, supervised the following: hiring, termination, reviewing and counseling staff.Reviewed associates work schedules.Responsible for keeping branch in compliance with all policies and procedures.Prepared branch for internal audits.Monitored branch service quality levels and coached staff to achieve appropriate levels.