Certificate: Intermediate GEPT, TOEIC 900Working experience review:Through the correct logic, appropriate response, with the empathy to understand the customer's feeling and fast responding, I will form a well-communicate method between the company and customers in order to achieve the company and the user a positive cycle of win.The following are my experiences of career:2021/05 till nowASUSTek COMPUTER INC.Customer service region supervisor(CRM specialist)1. KPI analysis: Formulate and manage various performance indicators for the customer service centers that are responsible.2. SOP production: Establish, check and revise standardized operating procedures to provide the most efficient customer service.3. Manpower planning: Calculate the manpower required for the responsible country through data, and negotiate the cost of manpower increase with ASP.4. Manpower management: Provide suggestions after going through productivity analysis5. Project management: timeline planning before implementing the project, monitor the result after the project is implemented6. ASP RFQ/quotation/cost/schedule management