Work directly with the sales team, prospects, and customers as an Implementation Engineer by leading projects to completion. Provides online and in-person demonstrations of technical products that address prospect’s technical and business requirements. Possesses deep technical knowledge of authentication technologies: smart cards with PKI, biometrics, RFID, OTP, push-authentication, FIDO U2F, and others. Advanced working knowledge with VPN, Citrix, VMware, Microsoft Client/Server, IIS, Active Directory, SQL, Linux, Federated Identity Management, & RADIUS. Routinely leads technical training for newly hired technical staff and new customers.Advises Technical Support Team by being an escalation point for troubleshooting software and hardware on a wide range of Microsoft and Linux operating systems (servers and clients).Building/configuring and troubleshooting Active Directory, Certificate Authorities, IIS, NPS and FreeBSD serversAWS Knowledge (IAM, Route53, EC2, S3, CloudFront, VPC, etc.)Advises prospects and customers on IAM requirements contained within CJIS, HIPPA, DFARS, ITAR and NERC CIP.Contributor in updating and writing technical guides for our software.

Executive Support w/ 24/7 phone rotationTroubleshoot software on desktops & notebooks:-Microsoft Windows 8, 7, XP-Microsoft Office 2010, 2007-Symantec Antivirus-Internet Explorer 8, Google Chrome, Mozilla Firefox-Cisco VPN & RSA TokenTroubleshoot hardware on desktops & notebooks:-HP Compaq DX line-HP Probook 6445b, 6455b, 6555b, 6545b, 6465b, 6565b-Lenovo X100e, X120e, X130e-iMacActive Directory:-Removing Roaming Profiles-Removing/Re-adding Computers from domain-Resetting/Un-locking customers’ accountsMonitor & resolve tickets using a web based ticketing systemInstall & configure IP phonesImaging systems with standard corporate imageNew hire set ups & upgradesHardware upgrades (memory, hard drives, etc..)Data migration/backup

Responsibilities:Troubleshoot software on desktops & notebooksMicrosoft Windows 7, XPMicrosoft Office 2010, 2007Active DirectoryMcAfee Anti-virusInternet Explorer 8, Google Chrome, Mozilla FirefoxVNC ServerZeacom Desktop & AdministratorCisco VPNTroubleshoot hardware on desktops & notebooks- HP Compaq DX2400, DX3130, DX3400- Lenovo T60, T61, T400, T410, T420Secondary VP Support for Austin OfficeGiving remote assistance to employee’s out of stateMonitor & resolve tickets using a web based ticketing system (Cerberus)Installing & configuring Network PrintersInstall & configure IP phonesImaging systems with standard corporate imageNew hire set ups & upgradesData migration/backupHelping in upgrading the VPN client on systemsShipping & Receiving

Responsibilities:Monitor AS/400 server backups & ensure backups complete successfullyManage equipment used for server backups & prepare for shipping to Iron MountainMonitor servers for error messages & document necessary trouble tickets Survey security camerasNightly security & maintenance auditsShipping & Receiving

Responsibilities:Troubleshoot software on desktops & notebooksMicrosoft Windows 98, NT, 2000, XP, VistaMicrosoft Office 97, XP, 2007Active DirectoryNorton Anti-VirusInternet Explorer, Google Chrome, Mozilla FirefoxTroubleshoot hardware on desktops & notebooks- Dell Latitude C & D series, Inspirons, Precision- Dell Dimension, Optiplex, Precision WorkstationsDirector\VP support – Based on which building I was inMonitored & resolve trouble ticket (Remedy)Hardware & Software installationsSystem Reimages – Used GhostShipping & Receiving (4yrs)New Hire Set ups & Upgrade requestsInventory

Responsibilities:Onsite data transfers, system upgrades & software installsFor all Dell employee’s, this included VP’sGhosting/Imaging systems (Ghost)Troubleshoot software on desktops & notebooksMicrosoft Windows 98, NT, 2000, XPMicrosoft Office 97, XP, 2007Norton Anti-VirusInternet ExplorerTroubleshoot hardware on desktops & notebooks- Dell Latitude C & D series, Inspirons, Precision- Dell Dimension, Optiplex, Precision WorkstationsMonitored & resolve trouble ticket (Remedy)Involvement with Y2K compatibility for desktopsNew Hire Set upsShipping & ReceivingInventory

Responsibilities:Onsite data transfers, system upgrades & software installsGhosting/Imaging systems (Ghost)Troubleshoot software on desktopsMicrosoft Windows 3.1, 98Microsoft Office 97Norton Anti-VirusInternet ExplorerTroubleshoot hardware on desktopsCompaq & DellMonitored & resolve trouble ticket (Remedy)New Hire Set upsShipping & ReceivingInvolvement with Y2K compatibility for desktopsNew Hire Set upsMeditech terminal setups & configurationsInventory